First Citizens Bank is a locally-owned financial institution that combines modern technology with personalized service. Customers appreciate the friendly atmosphere and feel like part of a family when they visit, thanks to the positive attitude and kindness of staff. The bank offers a range of products, including checking and savings accounts, loans, and financing options, with a focus on inspiring financial well-being for everyone. Many clients have had positive experiences with specific staff members, such as Andrea and Mike, who are known for their caring attitude and dedication to helping customers achieve their financial goals. This bank is trusted for conducting business with respect and putting customers first. While most reviews are very positive, some mention inconveniences. For example, online banking is only accessible through the website rather than the app, causing some difficulties for users managing business accounts. Transferring money from business to personal accounts has also been challenging for a few customers. Additionally, there is no option to deposit cash directly at ATMs, which can be inconvenient. Despite these issues, customers enjoy quick access to service, as the bank answers calls directly and maintains a positive, hometown feeling with staff always smiling and ready to assist. Overall, First Citizens Bank is seen as a trustworthy and friendly bank that values its customers and strives to provide exceptional service, making it a good choice for those seeking a community-oriented financial partner.
These guys know their stuff are quick to address problems you find in your bank account.
April 2022
A Bank where it's customers can trust that they are first priority. From the tellers, to the branch president you know your business will always be conducted with respect..
April 2022
I love this bank. They always answer the phone directly. The only only deterrent is that they are only available during business hours.
