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March 2024 by Erin Nardo
My dogs love going here. They are excited to arrive and come home with huge smiles. They are well cared for and recognized by the staff when they come in.
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March 2024 by Chad Augeson
We use Oak Ridge every time we travel. Our boy Finn is always happy and well taken care of when we pick him up.
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July 2023 by Mike Heine
Have been taking our dog here for years now and have always had positive experiences.
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May 2023 by J Stordahl
I used to love the service/care at Oak Ridge. Been taking our dogs here at least 15 years. It hasn't been as top notch since they combined with another boarding outfit. There was recently admitted confusion to feeding amt when I pick up our dog and asked (they didn't call or text to clear up their confusion). I had verbally explained it to the intake person and wrote instructions on the cans to eliminate any confusion with the online instructions. Contacting me to ask would have maintained a 5-star rating. Trying to keep weight on our senior small dog, so a few days of only half food isn't good. Their update text indicated she was eating well, so she most likely would have eaten the other half of her food if it had been fed to her.
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August 2022 by Mari Valencia
Today we picked up our Grand Dog who was at this place for 5 days. Normally when he sees us he gets very excited and is very hyper. He’s a 4 year old Pitbull.He was outside when my husband arrived, Bubba seen him and struggled to get up and walk to him when normally he would run, jump, & bark. My husband put his hand through the fence to pet him and said he was very hot. My husband asked the staff that came out from inside how long he had been outside, they said he was just let out not long ago. They had to walk Bubba around the corner and inside to get him out however he didn’t want to leave my husband, he had to go in and get him. My husband asked how long he had been lethargic, and unlike himself. They said just today and that “he must have a tummy ache or something, he was eating other dogs food.”Once outside by the car my husband had to lift him in to the car because he wouldn’t jump in like normal and we have a car.Bubba couldn’t even walk up the stairs, my husband carried him and laid him in his bed. We gave him the bowl full of water and he emptied it! We filled it again and he drank a little more but hasn’t moved from the bed at all! Someone knocked on our door and he didn’t even bark when normally he would be running all over the place barking.Our Daughter is out of town and told us to monitor him and let her know tomorrow how he’s doing.It was 98 degrees today here in the metro area, if the dogs needed to go out they should have only been out to use the bathroom and brought back in. My husband said he had to have been out longer than just a few minutes as hot as he was!We don’t know what happened to Bubba but we will never be using this place again.
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August 2022 by W D
Friendly staff. Dogs came home happy!Great kennel for Western Suburbs of the TC.
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July 2022 by Kerry Stukenborg
The last two times we kenneled our dog there, he came home with happy tail. One of those times required a visit to the vet and his tail took weeks to heal. They never alerted us and were unaware on both occasions this had happened even though the blood was evident on our walls the moment we got home with him. I don’t know how they could have missed it. I had even asked them to pay extra attention to this the second time we brought him. I called the owner about it, she suggested our dog may have hit his tail on the way out with me and took no ownership and gave no apology.This last time we picked up our dog, he was extremely stressed, had clearly lost weight and frantically drank 3 bowls of water as soon we got home.As far as personal attention goes, it comes at a cost. We felt they nickeled and dimed us for every single thing and it was very expensive. We also didn’t like how we were not allowed to see where our dog would be boarded and that certain services were up to a certain time. To us, that “up to 15 minutes” (for example) could mean 3 minutes, 5 minutes or whatever time not exceeding 15 minutes.Never again.
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March 2021 by Danielle Jernberg
The staff was very friendly and did a great job grooming my small pet. I will definitely go there again.
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September 2020 by Lauren Moffett
Had an okay experience with my small dog there. I thought that the pricing was competitive with what I've seen in the market. I would feel safe sending him there again even though he didn't have a great experience. He has pretty bad separation anxiety so he never "loves" to be boarded and I try to avoid it whenever possible.Few key points in my experience:- pricing was kind of confusing. It was hard at times to tell precisely what was/wasn't included in the package I selected- got conflicting reports of his experience there. One staff member said he seemed afraid but never nippy but I got a report saying that he was. I've never seen him nip at anyone before so this was highly concerning (for the staff moreso than for my dog to be clear) and I don't feel confident I know what the situation was.- they made a great judgement call in moving him to the more chill "older dogs" side of the kennel. He calmed down a lot there. I was very pleased that they considered doing this for him.- I liked that I could send some personal objects with him and they were all returned in good condition
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September 2020 by Ryan Hunter
The team @ Oakridge takes great care of my fur kid.
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September 2019 by Patrick Maloney
Bryn loves to go, which is saying something!
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August 2019 by Dustin Gardner
They always take such good care of my Mer-man. 50 stars! No, 100 stars!
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June 2019 by Brian S.
Avoid this place. Charged an extra day without explanation. Owner unwilling to negotiate. Defaulted to fine print. $150+ for 2 nights boarding.
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May 2019 by samantha sveum
The people there are very nice and take great care of my dog everytime he stays there. Even though I'm sure he's a bit of a pain.
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March 2019 by T Hanson
Love this place, and our Boxer always seems happy to be there, which is great!
