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February 2024 by Brian
Went to buy a wound dressing. Guy working there started helping me check out, and asked multiple times for my phone number. When I declined to provide it, he declined to help and took my merchandise to self-checkout.Do I only get customer service if I agree to provide my phone number? This was the most insane shopping experience I've ever had.When I refused to provide my number, he said "didn't realize you didn't need anything else" and threw my stuff on the self checkout kiosk.Why would he assume I did need something else?Why do your employees get snarky when I don't provide personal information for what I thought was an anonymous purchase?Very weird, and Walgreen's has my future business.
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February 2024 by King Kesh the LIB FEMALE KING KONG
There’s an older woman with low cut gray hair that works in the pharmacy who has always been rude no matter how many times I’ve visited this location. She is very unpleasant and always seems to be in a bad mood. I tried to inform her my insurance had been updated since last year and the care type had changed and she proceeded to interrupt me stating, “the ID number is the same we already have it”! I said yes the ID number is the same but the care type has changed. This woman began to hang up the receiver while I was in mid sentence and walked away with my insurance cards, set them down and started to sort the med delivery boxes then came back after a few minutes telling me the pharmacist has to rerun my medication and it will take 15 mins. (Mind you, I’m at the drive-thru) I understand I’m not the only customer but honey if you’re not happy with your profession please move around! I have given a few passes because I respect my elders but that behavior will not be tolerated my next and last visit! Walgreen’s here I come!!!
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February 2024 by J
Absolutely the worst pharmacy. It's ridiculous how bad it is. It's 1:45 on a Sunday and the entire pharmacy is shuttered. The lady working the merchandise tells me it won't open until 2:00 and they close at 5:00. Are you kidding me??? Why would anyone continue to go to this pharmacy. I certainly will be switching. And this has happened to me many times before. Totally wasting customer time driving to this store when they say they are open 11-5 yet you show up and the entire pharmacy is shuttered.... Unbelievable. ALSO there's typically an older woman working at this location and she is the absolute WORST. Not sure what happened to this lady but she is the most incredibly rude unprofessional person I've ever dealt with. Many times I've been here she won't say hi, she won't go to the register for 5 minutes and totally ignore you then when she finally comes basically asks what do you want in a why are you here type way. Does the owner of this store not care about the customer feedback you are receiving? This woman should not be employed if she wants to act like that.
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February 2024 by Phuntsok Tashi
The lady I met today might have had a rough day because she was so rude to me. I went to take passport picture for my son and I was describing the requirements but she said she knows what she is doing. My son had to retake picture at least 5 times and finally she said it passed the requirement but the picture looked blurry but she refused to take another one instead told me to visit DMV for a better picture quality. I said ok and walked out. I am writing the review just so the manager sees the post and advices the employees about kindness for all and respecting everyone. I will never go there for picture again.
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February 2024 by Jon Froehling
Great pharmacy staff and regular staff
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November 2023 by Wiccan Woman
Excellent crew at the CVS in Mounds View, MN
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November 2023 by Brian Cosgrove
I have visited this location several times to pick up prescriptions. The pharmacy lady can be counted on to be irritable, pissy, and not at all happy to help. The drive up window is rarely open, and she couldn't care less if you're handicapped. I am switching to a different, less convenience location, rather than be treated like a thorn in her side.
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October 2023 by Jake Anderson
Had an extremely negative experience trying to get an updated covid vaccine at this location. Pharmacy was understaffed, so despite prebooking an appointment online for 11:45am and showing up 5 minutes earlier as advised by the email, was not seen until 12:20pm. Furthermore, despite taking my insurance information online and still allowing me to book the appointment I was informed that CVS was not a participating pharmacy in my insurance plan. Do better CVS!
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September 2023 by Allison Burkhow
THE PHARMACY IS NOT OPEN UNTIL 9AM. Unlike others, I have always had good experiences at this CVS. I recognize that sometimes the pharmacist seems a little harried, I think that is just because they are such a busy location. But they have always been agreeable at filling prescriptions, and the front desk services are friendly. The only issue I’ve ever had here is with minute clinic about a decade ago. I’m sure that employee is no longer there. My only comment is to note that the pharmacy is not open until 9 AM. Just the store opens earlier.
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September 2023 by Emily Abughazaleh (Emma H.)
SOHER YOUSSEF the pharmacist,is a very rude person and unprofessional, she is not willing to assist or even listen. when we complained , they informed us that everyone else had the same complaint. if everyone is complaining about the same thing ,then why isn't it being fixed by CVS?
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August 2023 by Troy Holan
This place is a disaster. The pharmacy woman here is extremely rude and a downright jerk! I would love to ask her: "Who lit the fuse on your tampon!!!???" Also waiting to reach someone on the phone in that department is impossible. Go to Walgreens down the road and as I found out, you will get great service unlike this location.
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August 2023 by Chris Corbett
If I could give a zero I would. The female pharmacist is rude, snotty and uncooperative. Our provider has requested we stop using this pharmacy.I recommend you not go to this store.
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June 2023 by LANI AGUILA
I do not recommend ANYONE to go to this CVS. Walgreens is just few blocks away, just drive the extra half-mile or so.We are very disappointed with how the store staff here deal with customers. My family had our passport photos taken here, the lady who took our photos was rude and dismissive. I thought she was just having a bad day, so I brush it off. Few days later we needed more copies of my son's photo, I went here to reorder the photos. The same lady was working, I had my order receipt from last time, but she asked another worker if they could reprint it. The other worker was confused and kept saying that we need to pay for it (obviously we were planning to pay for it). Then, the 2nd worker said we need to have my son (who is a minor) be with us to print the photo because they won't print other person's photo, she kept talking and going on and on about taking an oath and signing forms and other things that were not related to passport photos. Not arguing with them, I drove back 20 minutes to get my son. Once we were back with him, the 2nd lady went into a power struggle with us. She rudely asked my son where was the original photos they took few days ago. I told her that we don't have the old photos anymore, they were in the embassy already, but she was insisting that for them to print another they needed the old one back in return. Which doesn't make sense. My son said that he'll just have his photo taken again, but she kept insisting and raising her voice to us asking to return the old photos to be able for them to take new photos. This is so ridiculous! We just walked away and will never come back there for any of their services.
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June 2023 by Paul L
This place always auto fills prescriptions. You tell them you will be gone, and they fill them anyway. Then when you don’t pick them up, they cancel the prescription. Then you can’t get them when you need them.
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May 2023 by westin bye
This place is crazy. 2 complaints really. 1Pharmacy is always always slow. 2. Then people are not helpful. Today I called and when they answered I asked if they had an item and the response was "I don't know. if you want to know what we have come in you can come and look around"
