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March 2024 by Russell Fitzsimmons
Tried calling the store in Mountain Iron,MN to get help paying my bill and was told I need to come to the store but I am in a wheelchair so I don't get out much.So I'm trying to make a payment over the phone but they can't do it, and since my phone is turned off I can't make a payment over the phone either. No suggestions or ideas and no help. Great customer service, not really, very dissatisfied.
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March 2024 by Crystal L Goggleye
My rep was excellent and kind. I’d definitely go back if I needed anything.
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March 2024 by Toni Wakemup
Sales rep was informative and very helpful. I was taken care of with exceptional customer service!!
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February 2024 by Cass
Wonderful employees, very knowledgeable and friendly!
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February 2024 by Wendy Norenberg
Well I called at and t to ask for assistance ,they told me to go to Mt iron store and they'll help you, made a trip and rhey wouldn't help me ,so they aren't the best place to go to
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February 2024 by Lori Bennett
Went in for a new phone and wasn't sure at all what to get. Bruce, our store representative was very helpful and knowledgeable and handled everything perfectly. I walked out with my new phone very happy. The ONLY complaint I have as do millions of other customers is that the prices are outrageous especially considering the "promotions/rewards" are an absolute joke. So many other companies offer buy a phone & get a watch or a tablet, etc. SOMETHING!!! AT&T better go back to those days when they still offered such things. Now I didn't even get a port for my phone. Which I would obviously need one sine iPhone changed them yet again. Greed has and always will be in the corporate world but sooner or later it's going to catch up with you. T-mobile may be my next stop. My friend got a great deal there and yes they too have iPhones. Every great Empire has their day. Just ask the Romans. ?? Other than decisions made by the big HQ my trip to the the store was great. T-mobile is right next door by the way.This might be worth mentioning, the one and only reason why I didn't go to T-mobile is because Bruce came highly recommended. Some friends of mine went there and said he was the one I should go to.
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February 2024 by Tracey Sleen
As always we were taken care of promply and all are needs taken care of also
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February 2024 by kayla bechthold
I’ve been very impressed with the customer service at this AT&T store. Mason and Bruce and all of the staff have been knowledgable, friendly, and efficient. They made switching phones relatively painless. ?
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January 2024 by james tompt
Was in today to change some things and purchase a new phone. Mason is a very professional and helpful young man. This is more of a review of Mason than a cell phone store..
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January 2024 by Traci Reimers
Staff was very helpful. Upset I couldn't port my number back to them tho...considering that's where I got my number from to begin with
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December 2023 by Molly L
Thank you Paige B from Mt Iron MN for the great customer service. She had us in and out and was to the point. Very professional .
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November 2023 by Angel Stoll-templeton
Their team was amazing n very helpful with all my questions on my new phone
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November 2023 by Alex Simard
Great place Jackson gave great service at the Duluth Mall location
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October 2023 by Steve Ott
I don't know how to rate this store. Compared to a Verizon store this store is outstanding. But these businesses are all limited by the corporate protocol imbedded into the smartphone. These reps can only do so much.These kind of stores in low population areas seem to be better staffed, more polite, more helpful. But they seldom can do anything more than you already can do because it's all digital.
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September 2023 by Francy
I had great service with one of the ccr people's work on Mt Iron . His name is Mason. He was very professional. Patience. Helpfully. Kind. Mt Iron needs more people like him. Where can provide great service. 5 stars for this guy. Thank you, Mason. AT&T should be proud having you in their company.