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June 2023 by Jeri Prince
Started April 18th....After running around store to store, multiple calls and texts, and given excuses. FINALLY done May 25th. I was told, "Yours is free because ALL the trouble you went through" yet STILL charged over $500 dollars. Only 1 star because it finally got done. I'm VERY disappointed in how Jackson Hewitt was this terrible this year. I still found a mistake with a figure once I got home. I can understand super low staff and new management, but SHAME on you. It's supposed to be better...not worse.
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March 2023 by Sierra 09
Horrible experience with Jackson Hewitt this year. I couldn't find anyone within a 15-mile radius that knew how to do taxes. So when there were people in the office that person did not know what they're doing. Also, half the time, a lot of the offices were closed when they were supposed to be open. I was going to call out about 3 locations i had the most bad experiences with but im not going to do that because some staff were nice, but just not properly trained to do taxes.
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May 2022 by Tishona Robinson
Melisha D …. She is hands down the best ! If she isn’t doing your taxes I’m sorry !!! I have been with her for years…. one call away… Always straight answers …. She really is better then 5 stars
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March 2022 by omar alvarez
They were friendly informative and had me in and out of there pretty fast thanks for the service .
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March 2022 by Jake Dineen
Scheduled an appointment (had it confirmed)/ took off work to make it in time...nobody was there. Not cool.
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September 2021 by Tony Olson
Yolanda was very personable and professional. Got my taxes done quickly. One thing I don't like is all of the "new customer" promotions I receive in my inbox. I've been a customer for years and pay quite a bit more than for Turbo-tax so seeing all the offers when I continue to pay full price is a little sad.
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August 2021 by Lakeeda Girly-Thomas
I love Jackson Hewitt & been dealing with them since 2005 & never had a problem.
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June 2021 by sonya d
I LOOOOOOVE Jackson Hewitt!! The staff is always helpful and courteous and friendly Miss Yolanda is amazing, helpful and polite, and always professional and I wouldn't trade her for the world. The rest of the staff at Jackson Hewitt has always been polite and professional at all times and because of the courteous and professional manner of the staff at Jackson Hewitt I will always go to them for my tax needs.
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June 2021 by Lori Tenenbaum
Karen was easy to work with and helped me a lot with my taxes. I am very satisfied
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April 2021 by Joy Knoll
Yolanda is amazing! She was friendly, patient, and knowledgeable. All the Jackson Hewitt staff we interacted with were great and helpful!
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March 2021 by Lynn McCabe
Great Customer service and very friendly. Very efficient! Highly recommended friends and family.
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March 2021 by Markayla Payne
?? Amazing ? It was extremely fast and helpful very friendly. I will be coming back next next year again!!!!
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February 2021 by Johneva Davis
The staff here are very professional and knowledgeable!! They ask you everything to make sure that you get the biggest refund. I’ve been to this location twice, the first time I had Vicki and the second time I had Karen. They are both great and provided me and my boyfriend with excellent service. Thanks ladies!! We will be back :)
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February 2020 by Jacki Walker
First of there have zero waits, very informative and I experienced excellent service!
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February 2020 by Theresa Mayfield
Awesome service