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August 2023 by Patti Atlas
Moving is never fun, but, everything about NH Storage made it easier. Deb was so helpful and friendly. The space was spotless, and bright. I recommend highly
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May 2023 by Hennepin County
Well lit. Available reasonable hours. Clean. Vehicles are able to load, unload inside the building. Climate controlled. Able to set automatic billing.
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April 2023 by Treston Dalbec
They wouldn't alow me to stay past 6:00. After accepting a unit to be cleared out. It's open till 9:00 to other's. Not for someone taking on a unit that needed to be cleaned out for them.
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February 2023 by N M
Kitsha is awesome she keeps the property very clean. Thank u kitsha u rock
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February 2023 by Cindy Macgibbon
Very clean, secure storage in convenient safe area! Staff was friendly and helpful! Megan Cederberg was informative and great to work with!
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December 2022 by Northwoods Villa Scheduling
Megan was very helpful. I picked up a trailer for my husband and I had no idea how to hitch it. She helped me from start to finish. She knew what she was doing and actually taught me how to hitch a trailer and now I can do it by myself. She was a prime example of professional service and she made it easy. Thank you!
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December 2022 by Winter Wallace
This company stole $674 from me. I paid 6 mos. in advance for two units, one was to store my car which was stolen a month before move-in day. New Hope refused to refund me any of my monies still to this day (months later). They are rude and mean and hang up on me when I try to discuss the refund. Further, they lie because Deb told me I'd be refunded no problem when she heard my car was stolen yet she never did refund me! She began to ghost me. My bank has given lots of documentation to prove New Hope was paid the monies and New Hope ignores my emails regarding this refund. I have a contract with New Hope that states they must refund my money but they just neglect to respond still. My family's only car was stolen and the police report even stated they would be shocked if New Hope did not refund my monies for the rental unit I paid in advance out of good faith at $674! This is so much money to me because I am a single income working mother. How can a company be so cruel and unjust? I even wrote letters to the boss and never even heard a reply back.
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December 2022 by Jason Trester
Very nice and clean place. The owner and management are friendly and knowledgeable. Definitely best storage place around the metro.
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November 2022 by Ram Alo
Noel made my moving experience 10x time less hectic than I anticipated and made this stressful experience a great one! Definitely recommend this location!
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October 2022 by devonnapittman De'Vonna
My experience with New Hope storage was a good one. I appreciated the amazing customer service and the follow up. I had stopped by to view the storage and wanted one closest to the dock. I got exactly what I wanted, and the interaction at every visit was authentic and pleasant.
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August 2022 by Jocelyn Wallace
New Hope storage staff is dishonest and has horrible customer service. My vehicle got stolen one month before I was supposed to move into my unit and I gave new Hope plenty of cancellation notice. The police even put New Hope Storage in the police report because they were sure they refund me as I paid in full to store my car for nine months. I also rented a second unit but that was not needed since everything got stolen. New Hope refused to refund my money and just kept telling me that’s policy. They refunding off for a month by lying first about a refund which they ended up refusing to do. They are trying to keep almost $1000 of mine after I went through a robbery. Terrible people and would never suggest being a part of them.
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March 2022 by Hanad Barkadle
Its a good place to keep your vehicle safe here, and they have really a great customer service I really appreciate it. I will suggest anyone who looking for a place to keep his/her vehicle safe please don’t hesitate for this place is really good and they are all friendly
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January 2022 by Chris Lanam
Just got a new rental set up today! Deb really was very polite and easy to work with! Thanks
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December 2021 by StaticSeba
Phenomenal customer service. They made sure to explain all of the details and requirements of renting a storage unit. Very competitive prices, and the customer service is the reason I picked here!
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November 2021 by Sarah Young
Was able to secure storage for a few months at a very reasonable rate. Easy enough to sign up & secure a unit… pulled the vehicle right into the building for moving. Grateful for this service.
