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January 2024 by Chris W.
I had originally made an on-line reservation with a different location (Plymouth, MN) for a Uhaul truck to use to move. Come the night before the move I got a call that my original location would not have the equipment I had chosen after all. They re-directed my reservation to this location instead. I was really turned off that there was nowhere to leave my car for the day. As I didn't originally select this location and hadn't viewed it on-line, and the reservation was changed by phone call, I had no indication at all that I would need to arrange for someone to drop me off since they do not allow you to park or leave your vehicle for the day. Incredibly inconvenient and would prevent me from recommending anyone rent from here. The surrounding neighborhood is all businesses that need to be visited by semi-trucks, so no street parking is allowed either. It's all posted no parking. So I had to drive down to a nearby gas station and leave it there and walk 9 blocks back to this UHaul business. On a day that was snowing. Additionally, I had done the on-line UHaul reservation and contactless rental (where they just send you the code for the moving van key and it's in a lockbox on site) but I had a question. When I went inside for help, the clerk wasn't very friendly and was not able to assist. I guess I'll give them two stars for having the van available I needed to rent. But basically this place sucks. Won't be back.
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September 2023 by Ben Dubay
Service lady was exceptional. My 6yr old daughter got stung by a bee just walking up to the steps & the lady pulled out a first aid kit, talked to her, and helped her feel better. She even led us out a back way to the parking lot to avoid going by where there could be bees since my young daughters were scared of getting stung again. She went way above and beyond what she needed to do.
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September 2023 by Kristin Johnson
Always helpful
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May 2023 by dj mah
Good place to get equipment to move
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September 2021 by Heather Schreifels
Very kind ppl and understanding i will go to these ppl in the future and highly recommend it
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April 2020 by Chase Bryan Hendrickson
A little pricey but overall very simple and easy return process.
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November 2019 by Chaconas Howard
Mary Rose at the Winnetka location was amazing! Thank you for your commitment to exellence is so wonderful!
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December 2018 by Todd Edson
I got what I needed for a truck without hassle and the online check in sped things up.
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March 2018 by Dan Barton
Not bad
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July 2017 by Parker Bennett
Deb went above and beyond in helping my partner and I prep our vehicle and tow dolly - the first time we've ever done so! Gave me peace of mind for our cross-country trip.
