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March 2024 by molly joy
Super kind workers! Their always super helpful and sweet.
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March 2024 by Brianna Smith
Great experience!
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March 2024 by Candace Lenzen
The lovely lady who helped me was so so sweet and kind and had such a comforting and helpful personality! I absolutely adored her hair too. She gave me a gold star and it made my day!
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March 2024 by Julia Wettschreck
Every time I go in they are always super helpful and friendly!! I appreciate how quick and easy it makes everything!
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November 2022 by Alexandra G.
Have been banking at this location for the past 10 years. Every time it gets taken over, the banking experience gets worse. As of today, mobile banking doesn't work. No notification why the check is not going through or an e-mail that the check went through. After asking the repeat question of what our daily limit is, no one can answer, not even the Business banker. Phone calls to North Branch location and e-mails are not answered unless you leave several. Tellers are depositing the checks in someone else account twice now. I can't believe they call themselves a Bank. We are actively switching banks as of right now as this bank is the sinking Titanic.
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September 2022 by Ks W
Used these folks for a car loan, 1 year after i traded in the car and it was payed off and the lien released they said i still owed a payment. Then they put it on my credit.i know this almost doesn't sound believable but i have all documents to prove it. They are predatory lenders......beware....
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September 2022 by Fred Peterson
I've been a member since the 1990's when it was Moose Lake Credit Union. Every time it's been acquired it's gone down hill, but this last acquisition have been the worst! I'm working on getting out of this terribly run POS credit union ASAP. Stay Away From this CU!!! Zero stars is what their rating should be!!!
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March 2022 by Michael Husnik
Horrible service , drive through is your best bet. Tellers ask way to many questions and are rude. Been banking there for years and I don’t know why! Trying to get a loan add on and the phone system is a disaster, unless you like waiting for 30 min listening to the jingle music !!! Where are all the good people??? Really tired of banking there 2022 is going to be a bank move for me and my business!!!
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November 2021 by Adam Tauer
This place used to be great but it is a joke now, try not to come here often because of the long waits. Ive currently been waiting 25 minutes to make a cash deposit with 1 person ahead of me. Don't waste your time and go somewhere else that appreciates your time.
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October 2021 by Hans Hauge
Don’t send mail to listed address. It will be returned to sender. Check their website for mailing instructions. I learned this the hard way and the was staff rude and condescending—unable to even acknowledge how this might be problematic. All that and when I refinanced with them my monthly payment changed at closing from the estimate given 3 days prior. They were also entirely unapologetic about this—though it was ridiculous and I think illegal. I will be closing my accounts soon.
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June 2021 by Kama G
My husband is currently deployed and when I tell you dealing with the card issues alone is enough to make you want to barf. I'm done. I'm over it. I am a joint holder on the account and his card has been hit for fraud during this deployment more times than I can count. When I try to get it resolved they tell me I can't because I'm not the card holder. Well I'm sorry he can't answer the phone because he is in a 3rd world country right now. He even has a travel request on his account and that still didn't work. The card still wouldn't allow him to use it which means he has no access to money while he is there. I can't get them to work with me. It has been like this for months. Not military friendly.Edit! since it won't let me reply to the owner. He has limited internet access. It's spotty at best. Again there are many barriers and you are not helping. I was just trying to ensure his card worked..
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June 2021 by Samantha Mccullen
Long wait times and to much confusion with the drive through. Most locations run one line that spits at the windows try that here and get cut off. Either go in and wait or play roulette with the drive through. Look for a different credit union there are better options around
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May 2021 by Nadim Islas-Ruther
Their customer service is fine. The problem is that when I make mobile payroll deposits, often times they are rejected without so much as a reason why or even an alert to let me know the deposit wasn't accepted. The only way of finding out that my check was rejected is by logging in to the mobile app. This is a highly dishonest way of doing business! This has happened many times and I'm super frustrated with this institution. I will be looking for a new credit union!
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November 2020 by Matt Kensy
Using Covid as an excuse for subpar service.
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June 2020 by Nicholas Turner
Staff phenomenal, great, and friendly. I will not be returning or should I recommend anyone do so i recently closed a loan with them but they overdrew one more time on my bike loan even though it was canceled. Apparently I couldn't unlink my bank fast enough before they got there hands on the money so I need to wait to close all accounts until it returns my money for withdrawal. So a nice surprise was seeing that the 5 measly dollars in the savings account to keep it open was withdrawn becasue of low funds so it was a fee. Thanks for the heads up teller... give me the money back for the bike...
