“I called the St Croix store, as it is closer to our home, to see if my favorite associate was working this particular day. I was told she was “no longer with the company.” I happened to be in Chisago at the time and thought I’d give it a whirl. I’m glad I did. Anita is my new favorite associate. She not only got my phone up and going, (I needed a new phone) she helped me get logged back into all my important apps like my bank, emails, etc. Last time I got a new phone, (NOT with my previous favorite person) it took over three hours just to get it done, and then they cut me loose. When I got home, I still had to spend another 2-3 hours getting logged in to everything. I was at the Chisago store nearly three hours, too. BUT, when I got home, I did not have to do anything additional to be up and running. While I miss Kayla at the St Croix store, I know I have someone in my corner at Chisago. Thanks Anita! You are top notch!”
“I went into the shop we with a very complicated problem that was most likely caused by my own doing. Before long, it seemed like everyone in the shop was trying to help. They were so kind and didn't make me feel like a stupid old lady for bothering them . I won't bore you with the details, but I walked out with a working phone and feeling very grateful for all the help.”