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September 2023 by Justin Kaatz
Staff is friendly and knowledgeable. Tom was able to help me select the perfect, quality bike for my riding needs. I’ve already put on a few miles the first day of ownership and I am loving my new bike. Thanks again!
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September 2023 by Mr. Evans
Very nice people at Downtown Bicycles. Everyone is easy-going and down to earth. I've dealt with Ben a couple times. You won't find a nicer guy to work with to get what you need.
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August 2023 by Matt Cray
I've been asking for help from Tom and his crew for 7 years now and they are always great. Helping my old bike feel new. 10 Star service.
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August 2023 by Nick
This is the best bike shop I’ve ever been in. Had an issue with the bolt connecting my seat to the bike- and they had the bolt in hand and put it back together for me in under 5 minutes. Super knowledgeable and friendly. Any of your bike concerns, look no further, this place is it.
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July 2023 by Scott Bordignon
We bought a used tandem five years ago and we were fortunate to have Ben give it a thorough check-out and repair. Fast forward to 2023 and we had him do it all again. Superior repair work and customer service!!!!
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June 2023 by Jesse Amiot
Was hassle free purchase, I went in knowing what I wanted and the two guys working in there were very helpful and answered the couple questions I had with straight forward answers. They also didn’t try to pressure me into buying other stuff. I’m overall very happy with my experience there. It’s great to have a nice bike shop in town. I will definitely be a repeat customer as my boy’s grow!!
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June 2023 by Robin Rojas-Cheatham
I purchased a fully refurbished bike from here in March 2022 for 300 dollars. From the beginning, there was an issue that I (knowing nothing about bikes) thought was the breaks. Within a week, I brought the bike back to them and let them know that I thought there was an issue. They ended up replacing the brakes, but the issue with the bike never went away. Apart from short trips around Carleton's campus, I felt unsafe riding the bike. I decided June 2023 that it was no longer worth the issues to keep the bike and brought it back here. This time they noticed that the back tire was messed up, which seemed likely to be the issue all along. They said with this issue, they would buy it back from me for $50. I do not think this was a fair compensation given the bike had the same issue when I paid $300 for it. Along with this, I felt very talked down to as a young woman, and the owner was condescending and rude to me. I ended up bringing the bike to Farmstead bike shop to sell it and they could not believe that they had charged me $300 for this bike a year ago. They were very nice and I would recommend going there instead.
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June 2023 by Robin R.
I purchased a fully refurbished bike from here in March 2022 for 300 dollars. From the beginning, there was an issue that I (knowing nothing about bikes) thought was the breaks. Within a week, I brought the bike back to them and let them know that I thought there was an issue. They ended up replacing the brakes, but the issue with the bike never went away. Apart from short trips around Carleton's campus, I felt unsafe riding the bike. I decided June 2023 that it was no longer worth the issues to keep the bike and brought it back here. This time they noticed that the back tire was messed up, which seemed likely to be the issue all along. They said with this issue, they would buy it back from me for $50. I do not think this was a fair compensation given the bike had the same issue when I paid $300 for it. Along with this, I felt very talked down to as a young woman, and the owner was condescending and rude to me. I ended up bringing the bike to Farmstead bike shop to sell it and they could not believe that they had charged me $300 for this bike a year ago. They were very nice and I would recommend going there instead.
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May 2023 by Caleb Kaestner
I bought a used bike and came into the store without an appointment. They immediately gave me a quote and I was able to get the bike all repaired right away!! I came back a couple days later when it was finished, and it looked and worked perfect!! I would highly recommend them to anyone who I looking to get their bike repaired!
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May 2023 by Lorraine Swedeen
My local bike is great! They always provide excellent service and greet you with a smile. The owner went out of his way to make sure my bike was suitable for me. ?
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May 2023 by brianandzane
I recently blew a tire. I decided to look at Downtown. I was impressed. The service was great and so was their knowledge. I was really happy they happened to have the tires I needed in stock as well. Great bike store!
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May 2023 by Paul Gram
Tom, Ben and the staff are great to work with. Very knowledgeable and experienced in the cycling business. I will continue to go with Tom's Downtown Bicycles for all my cycling needs.
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April 2023 by Sally Grove
My son LOVES his new bike! He constantly rides around. It is a wonderful quality bike! We absolutely love the staff at Downtown Bicycles! They are so friendly, helpful and knowledgeable. We always enjoy our visits with them! We will continue to buy our bikes from them!
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April 2023 by Brodie M
Tom and everyone at Downtown Bikes have been very helpful. Tom has shown me how to fix my own bike - giving guidance on wheel building, replacing cabling, and tires. I strongly recommend coming here. They make an effort to know you and are honest.
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April 2023 by Liam C.
Walked in a stranger, walked out a friend! What a great bike shop! Extremely helpful and knowledgeable folks, great owner. Everything you want from a bike shop and more! I will definitely be coming back here for all my bicycle needs.