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January 2024 by Dennis Fischbach
Very friendly and knowledgeable. They kept us well informed about all steps of the process. Would definitely recommend them for all car repairs!!!
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December 2023 by Eric Amundson
Excellent service, great communication throughout the repair process, kept me updated every step of the way
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November 2023 by Linda Stadler
Great experience at Carstar. Staff is very professional. They are great at communicating and explaining every stage of repair. They even arranged for rental car delivery and pickup. Our car looks great. Highly recommend them.
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November 2023 by Kendelle Perkins
I took my truck to Carstar for hail repair. Upon receiving the truck back, it looks beautiful! They did a wonderful job. I appreciated the continuous phone updates with the vehicles process as well.Services: Painting
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November 2023 by Allyn Kuennen
Terrible customer service by the manager Josh, poor quality control, dishonest estimates, and the quality of the paint job was not great and it took them an additional three weeks to get the job completed. I would not take my vehicle to this place again. Read on for details -When I dropped off my vehicle, they said it should be completed in a week. Four weeks later they finally had it completed. Charged an extra $100 for bolts that one of the techs indicated they always break when completing the repair and should have been part of the original estimate. Requested to have the $100 costs waived, as a good will gesture, because of the three-week delay in getting my truck back. Tech said that was up to Josh, the store manager and he would get back to me. Got the vehicle home and while inspecting the work found that one of the bolts and brackets, they charged me for was installed incorrectly - bolt was loose and bracket, which looked like the original bracket instead of a new one, was broken. Took it back the same night and dropped it off since it was now afterhours. I thought I would give Josh a few hours to call me back the next morning but no call with an update. Called around 10:00 and they indicated they were just getting it in for the repair. Picked it up around 11:30 and was able to catch Josh in the office. Asked him about waiving the $100 cost increase, due to the delay, the fact that they knew the bolts were going to break as part of the repair and the need to come back a second time due to the loose bolt and broken bracket. He immediately said no and began to walk away. I asked him "just no" and he said "yep" and asked me if I would ask any other contractor for a discount when a job was done. My response was, "no I would not if the job was done right". I explained the circumstances for the request and he didn't care, just kept saying no. I didn't even go into the fact they also damaged my bed liner and didn't install it correctly. I told him he just bought himself $100 worth of bad publicity and he said "go ahead, I don't care". So here we are. Potential customers be warned - this is not the place to take your vehicle if you expect quality and honest service and reasonable interactions with the store manager.
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October 2023 by Allyn K.
Terrible customer service by the manager Josh, poor quality control, dishonest estimates, and the quality of the paint job was not great and it took them an additional three weeks to get the job completed. I would not take my vehicle to this place again. Read on for details - When I dropped off my vehicle, they said it should be completed in a week. Four weeks later they finally had it completed. Charged an extra $100 for bolts that one of the techs indicated they always break when completing the repair and should have been part of the original estimate. Requested to have the $100 costs waived, as a good will gesture, because of the three-week delay in getting my truck back. Tech said that was up to Josh, the store manager and he would get back to me. Got the vehicle home and while inspecting the work found that one of the bolts and brackets, they charged me for was installed incorrectly - bolt was loose and bracket, which looked like the original bracket instead of a new one, was broken. Took it back the same night and dropped it off since it was now afterhours. I thought I would give Josh a few hours to call me back the next morning but no call with an update. Called around 10:00 and they indicated they were just getting it in for the repair. Picked it up around 11:30 and was able to catch Josh in the office. Asked him about waiving the $100 cost increase, due to the delay, the fact that they knew the bolts were going to break as part of the repair and the need to come back a second time due to the loose bolt and broken bracket. He immediately said no and began to walk away. I asked him "just no" and he said "yep" and asked me if I would ask any other contractor for a discount when a job was done. My response was, "no I wouldn't if the job was done right". I explained the circumstances for the request and he didn't care, just kept saying no. I didn't even go into the fact they also damaged my bed liner and didn't reinstall it correctly. I told him he just bought himself $100 worth of bad publicity and he said "go ahead, I don't care". So here we are. Potential customers be warned - this is not the place to take your vehicle if you expect quality and honest service and reasonable interactions with the store manager.
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October 2023 by Inga Decker
I had an abrasive altercation with an invisible, 3 foot concrete pylon at Abbott Northwestern Hospital roof top parking garage, and the pylon won. ??That being said, I needed body work done on the front passenger door and side view mirror. I wanted to go local with the repair and chose Carstar. Every interaction with the staff was pleasant. I was sent regular notices via text or phone call on the status of my car, and at one point we thought it might take longer to complete as a part was backordered, but they had it done by the time originally forecasted.The customer service is phenomenal and the body work was beautifully done. I am so pleased with their work.Thanks, Carstar!
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September 2023 by Jerry Daily
Perfect body work repairs of hail damage on my 2018 Ram 3500. Great staff and manager Bill Moehle! Scheduling minor work now on my wife's car!
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August 2023 by F W
Staff was excellent! The finished job was high quality work, completed sooner than expected, while coming in under budget. You can't get much better than that! Definitely exceeded my expectations.
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August 2023 by Susan Carpenter
Great experience all the way: they kept me informed, did a beautiful job, and were done two days early!Services: Painting
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June 2023 by Alex Pumper
Excellent service, my truck looks brand new.Service: Body & Trim
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April 2023 by Lisa Long
Excellent customer service thanks to Bill M! The repairs were excellent in a timely manner! Highly recommend this business!Services: Painting
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April 2023 by Cynthia Neubecker
The car looks beautiful. The dent caused by an ice sheet flying off the top of a truck which my car encountered, has disappeared and all looks great. The detailed cleaning inside was a very nice bonus!Services: Painting
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April 2023 by Blake Quinnell
This place did a great job on my auto repair! They had it in and out in a few days and Bill Moehle and team work great together! Highly recommend!
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April 2023 by Lisa Litch Long
We had received couple different quotes on our vehicle that was involved in a crash. Bill M was amazing from the first call we made to the completion of the work. Best quote and great work and quick service. Highly recommend Carstar in Northfield!
