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October 2022 by Scott I.
We had a car that needed warranty work. They were completely unwilling to work with us on getting this fixed. I had a video of the warranty work that needed to be fixed and they couldn't do anything until they inspected the vehicle first. My daughter takes the car to college and is not returning for a month. We called the dealership in Fargo and they had the issue resolved by 10:00 the next morning. Without even having to inspect it. Not the first time we have had horrible service from this dealership!
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May 2022 by Craig T.
Only wish negative stars were an option. Completely unethical in there pricing and selling process. I have bought from them once before. Tried again to trade as they had a vehicle I was interested in. Completely wasted my time. There service department ripped me off in the past and now today's pissing around...never again.
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October 2021 by Shawn R.
Dangerous car and uncaring employees. They'll be nice to your face and tell you what you want to hear, then the moment you're in the car, they forget all about you. We bought a used Chrysler 300. We drove it less then a mile before I called and told them something was wrong with the car. They said it's "sold as-is" and hung up on me! We didn't even make it home and the wheel bearing broke on the passenger side and almost put us in the ditch. They put us in a very dangerous situation and I called them again and was told it's too bad because it's sold as-is. We had it towed to a shop and we had to pay out of pocket for a new wheel bearing. I asked them for help and I've just been blown off. I bought the car to get me back and forth to chemotherapy and surgeries for my stage 4 cancer and I explained to them when we bought the car that we needed something reliable. We were on a budget and they acted like they cared. Brandon Dahlin was our salesman so beware when dealing with these people, they will take advantage of the situation and run the moment you need help. We drove off the lot and the car broke... We didn't even make it home with it and we had it in the shop. The mechanic we took it to was shocked that a dealership would sell a car in such a dangerous condition.
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March 2021 by Pam F.
Leased my 2018 Ford Fusion from here...all good until the "check engine" light came on. Called in and they couldn't even get me in right away since their single licensed Ford technician was in training. Dropped off a few days later...called with the problem, cost of the part needed and the labor...told them to proceed. Picked up car today and there was a $95+ charge for the diagnostic test...would have been nice to know this charge BEFOREHAND and not be shocked when I went to pay! But, this is what really put me over the edge...my car was extremely clean when I dropped it off. While driving home, I remember thinking "my car sure seems dirty" so really took a look at the outside once I got home. My car is filthy! Muddy even in the wheel wells! I did take pictures and emailed the service department but have not heard back yet. I will not be returning my leased vehicle to them (lease is up in early July)...will go elsewhere, for sure!
