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October 2023 by Rita B.
I purchased a stove from Lowe's. When it was delivered I was not feeling too well and forgot to empty the drawer under the oven. All my great frying pans were there. They took the stove with all of my pans. i called first thing the next morning and my things were gone. I acknowledge it was my job to empty, but taking things that don't belong to you is stealing. I talked to the manager and he was going to try to get me reimbursed. it never happened. So beware Lowe's delivery workers are not to be trusted. You might get ripped off. It ended up costing me a lot more than the stated price.
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June 2023 by Sheila N.
Didn't even other going to the store. Called twice, was hung up on twice after waiting through 12-15 rings. Just had a couple questions before I drove for an hour to buy a mower. Glad I didn't want my time driving......
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April 2023 by David Frazier
Purchased a light fixture on clearance. Was missing 5 pieces. Went to return and they stated a policy for not returning it. They value their $42.67 more than my loyalty. SM said “have a nice day “ when he knew I was upset. They consciously sold a defective product and stated policy. For 42.67 they lost a kitchen remodel, a new storage shed and 150 bags of mulch to Menards for just this springs projects!
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May 2022 by Tamara G.
Buyer beware! We purchased a washer and dryer from here. Dryer came as scheduled. Washer was scheduled and cancelled 3 times. The 4th time The attached the pedestal wrong, and it jumped all over my laundry room causing wall damage. Called them out again. They fixed the pedestal, but detached the waste hose. Flooded my laundry room. Lowe's referred me to XPO Logistics. They stated that if I didn't want their team out, (just not that team), I had to do my own repair, call a contractor to fix the damage, and make a claim. They only left 1/2 hour before! Lowe's did not answer my calls, transferred me around and hung up on me. I went their personally, waited 15-20 minutes to see a manager. (Calmly and quietly), Suddenly I was surrounded by 3 managers, including the general manager Adam Royer. I asked for alternatives to get the repair done. He told me to leave the store, or he would call the police. What? Adam intimidated and embarrassed me. I felt humiliated and distressed. He made disparaging remarks about my husband. For reference, I am a 61 year old Grandma. Pretty scary. I have documented every detail of this nightmare. Believe me when I say, the sale is not worth it. You will either not get your appliance, get it late, or have it installed wrong. The manager, Adam Royer will threaten and try to intimidate you if you complain. Customer service is dead at least at this Lowe's location. If this was my company I would be ashamed.
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May 2022 by Mike J.
I use Lowes to install bathroom faucets, sinks and toilets and they have done 2 of them perfectly. Price is good and installation very reasonable. Extra point for military recognition and parking and always very nice to you.
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August 2020 by Erick H.
Store itself is fine, but employees leave much to be desired. Had two guys act annoyed I was shopping before closing. Rude and unprofessional. Spend your money at Home Depot.
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April 2020 by Michelle M.
I always shop at Lowe's first when looking for something unique or different. They have the standard stuff, however, if you want something a little more eye-catching, then this is the place. The gardening center staff is amazing as well!
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October 2019 by Jason H.
What's the point of having a brick and mortar physical store and then hire and not train your sales force? ...definitely far from knowledgeable or helpful lackluster staff and they didn't know about the products in their own department.
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October 2019 by Jennifer M.
Horrible customer service. We purchased vinyl plank flooring and paid for installation. I believe they use service pro to contract for installation. The guys they sent out did a horrible job on our transitions. They didn't touch the floor, left gaps between the transition and the carpet and plank flooring and were cut unevenly, leaving jagged edges. We told them while they were still there. I made three trips to Lowe's the day they were doing install to buy more flooring (they did not include enough with their measure) and various transitions for the installers to try to use. None worked. And we were out a lot of money because they cut many of the types of transitions I bought. The installers left and said they wouldn't fix it. Dozens of calls and emails to Lowe's and multiple trips to the store to purchase transitions they said they wanted to try (they even sent one person out who never followed up to fix it) and our flooring install isn't done, 5 months later. Every time I called someone at the Lowe's in Oak park Heights, they told me someone would call me back (often gave a specific name), no one ever called back. Unless I was lucky to actually reach someone at the time I called, forget it. They eventually stopped returning my calls and emails asking when it will be fixed. We finally decided to forget it with lowes and hired someone else to fix the flooring and transitions. We could have done a better job ourselves rather than having them do the install. Go to menards. We have always been very happy with their customer service on any large purchase.
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September 2019 by James C.
Six months later.... no returned calls and no communication regarding appliance delivered with dents
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September 2019 by Lorraine N.
Lowe's as a company gets 5 stars for supporting the Military with parking AND a nice little discount if you sign up. We have probably spent a couple thousand dollars here in the past few months and keep returning for this factor alone. They missed out on a big ticket sale as we were going to redo our kitchen cabinets and it was next to impossible to get any information or a bid at all. I realize that this is a part-time gig for some folks but seriously it is apparent that you have people in key positions that really need to be doing something other than bumping their gums about whatever NOT kitchen cabinet products and projects. The flooring dude has always been super helpful and knowledgeable. The paint department always willing to offer advice and point you in the right direction. I will continue to support you Lowe's as long as you continue to support our military.
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August 2019 by Beth S.
This place is a joke. Home Improvement for a 12'x22' kitchen/dining room took 10+ months and still not right. Fraudulent, horrible customer service and communication non-existant. DO NOT EVER GO THERE FOR HOME IMPROVEMENT. Even Corporate doesn't give two hoots, just line their pockets. My kitchen will never be what I paid for, my pockets empty and my resale value will not change. WHAT A SLAP IN THE FACE.
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April 2019 by James F.
Friendly, but not helpful at all! I have had one issue after another for the last week and a half. I was given the wrong information from the Pro Services area. I was later told in store that they couldn't order what I wanted and I needed to go home and order it from online. I have called and given my feedback over the phone and one time I had the customer service person put me on hold at the 00:35:00 mark of the phone call and they didn't pick it back up until I had been on the call for 02:07:37. Two other times I called in I was assured someone from the Oak Park Heights store would call me to resolve the issue. I still haven't received a phone call in 5 days. All I wanted to do was spend thousands of dollars on decking materials. I never knew it would be so hard!
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October 2018 by Wa Y.
Terrible service. We purchased a standing freezer and chest freezer was told that both were going to get shipped on same day. We got the standing freezer and it took another 2 weeks to get the chest freezer. We were told that they would issue a credit been 2 months since and I just received a mail to be a rewards member. Ummm... No thanks. Would not recommend shopping here.
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June 2018 by Ryan S.
Just terrible. We ordered flooring over a week ago and were originally told it would be two to three days. My wife went to the store 5 days later on a Wednesday and was told it wasn't going to be there until Friday. I called Friday morning and was told it was on the truck but hasn't been unloaded and would be available later that afternoon. I went to the store in the afternoon and was told that they were wrong and the truck with my order wasn't going to be there until Sunday evening. I took time off work to complete this project and now here I sit with torn up floors and a 1 year old and 3 year old that have to be corralled so they won't get hurt. And, due to this delay, it may be another two weeks before I have an opportunity to finish the work. They've lost my business forever.
