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August 2023 by Ellen M.
On 8/4/23, I witnessed an encounter between a very elderly man (80+) and a customer service employee (Arthur). There wasn't anyone at the customer service station so the elderly customer knocked on the door in the back. Arther came out and scolded the man for his attitude and refused to do his return. I intervened and told Arthur that was bad customer service, to which he responded he had the right to refuse service to rude customers - and this is store policy. I eventually convinced Arthur to do the return so we could all be on our way. He stared at me like he wanted to punch me in the face, but eventually complied. If refusing service is indeed a policy of Walmart, that is terrible policy. This is why I will pay a few cents to shop at a cleaner and friendly Target.
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May 2023 by Eleanor S.
The whole trip to Walmart was absolutely fine until checking out. Not only were none of the checkout lanes available (No workers were providing service) The self checkout lanes were also being bombarded with this incredibly rude teenager. While checking out, the self checkout had a malfunction and wasn't scanning our items. We sat there for a while trying .to figure it out before we were yelled at by this angsty teen. He accused us of trying to steal the items we were clearly struggling to scan and proceeded to scoff and grab our stuff out of our hands. He tapped a few buttons on the screen acknowledging that it hadn't been working and rolled his eyes after fixing it and walking away. Incredibly dissapointed with how we were treated today. Would not recommend this frustrating experience to anyone
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January 2023 by Jean L.
I have to laugh...20 registers...not one open, only the self serve (which has a mile long line). I am currently At customer service desk. There are 3 staff members standing around, and only 1 person doing returns. Terrible customer service! Hire some staff!
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July 2022 by Sue P.
Called at 8:23 AM and no answer; line went dead after it rang for 1 min. Called at 8:28 AM and no answer; line went dead after it rang for 1 min. Called at 8:30 AM and call desk answered, I asked to talk to auto, she transferred me. Auto picked up and hung up. Called at 8:34 AM and no answer; line went dead after it rang for 1 min. Called at 8:35 AM and call desk answered, I said I got transferred and they hung up. She transferred me again. Auto picked up and hung up. Called at 8:39 AM No one answered but my call kept ringing and then would stop (like being transferred) and then start ringing again. In the end the line went dead. Now every time I call, no one picks up and the line eventually goes dead. 4 additional calls. I feel like calling all day until I can actually talk to someone. Their customer service is ridiculous.
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October 2021 by Steven E.
I spent $100 on groceries. I received an email that they had been delivered. Maybe, but not to me. I spent literally 1 2/3 hours trying to get a person to cancel it. When I finally got to the manager Crystal, she said she'd give me the number of their Customer Care Center. I asked her to make the call (I had spent enough time on this and I explained that I thought it was their responsibility). She said she would, and to her credit, did. But all in all, 2 hours wasted and no groceries. Walmart said the delivery person's name was Yakoub.
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December 2020 by Giskard R.
This review is specifically for the grocery pickup. They have gotten things wrong over and over. Missing items, items I didn't order... Last time I picked up half my order was missing and I got bags full of stuff I didn't order. Just incompetent. It's always a nightmare to fix. Nobody answers the phone. They can't just refund me. It's always an ordeal. I'm giving up on them after giving them too many chances.
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November 2020 by Youssef A.
Come on fellow humans (and extra terrestrials if you are my followers): it is Walmart !!!!! Come expecting a police car and a short American drama, and if it does not happen, you are a winner. Give them the five stars.... Walmart stocks are five stars! First Positive thing about this place: I didn't see any police car outside. Stillwater is classy nice area. The parking was clean. Customers were of all ethnicities and ages. Second thing was that the shelves were spaced enough and the floor was shiny everywhere I went. The roof was kind a low compared to the one in Hastings. Third, I used the self check out and I was surprised to see people with 20 and 30 items wow. Still I didn't have to wait much maybe one minute and it was my turn. No drama at Walmart deserves a 5 stars review. Or it could be it was the day Joe and Kamala won and people were excited the drama, or most of it, is over.
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June 2020 by DeEtta S.
Be careful buying anything now, they have expired crap on the shelves & you can't return it due to COVED-19 restrictions!! They are getting rid of their junk and you are screwed. They suggest bringing it back when the restrictions are lifted, I'm sure their return policy will be, "too late"!! $13.84 won't break me, just the fact they are doing it. I went to look and there is more on the shelf that has expired. The box I purchased has also been tampered with, they are good at covering it up!! Scammers
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February 2020 by Tina G.
This Walmart is one of the worst. I dread going to this one. I only go if I absolutely have to. They have at least 20 check outs but will have 1 or 2 lanes open the rest of the shoppers resort to the self check outs. Yesterday was ridiculous, two checkout lanes open, lines were to the clothing department and the self checkouts were just as long with two self checkout registers down. Then on the way out they have an employee check receipts but pick and choose who they will stop. That is ridiculous. Either check everyone or none at all. Or maybe spend a little more money and up your security.
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January 2020 by Paul Dornfeld
After we ordered photos and we're told they would be ready in a short time they figured out they were out of paper and printer wasn't working. Winded you going to a computer down the road.
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October 2019 by Lorraine N.
Every time I go to this store I swear to myself I'm not going there again. I have really come to HATE Walmart and I used to be a big supporter. This store sucks. Parking is horrid! They have a person that thinks they are checking my receipt upon leaving and that is not going to happen. I refuse-if they don't like it call the freaking cops. I don't have time for that s**** I find myself needing to go here sometimes because I tend to shop early in the morning and they are one of the few places open that I can grab a huge variety of things from like fresh plants, household cleaning supplies, cat litter, pool supplies, cards, gifts, and food. I always end up at the self check line and there is a freaking line and wait there also.
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August 2019 by Vanessa H.
I ordered grocery pick-up tonight and nearly 2/3 of my original order was missing, which I did not realize until I got home. My husband was waiting at 7:40 for someone to help him with picking up the order for almost 45 minutes but it appears that nobody bothered to be there. I went inside to ask for help, but was very rudely told that "they were working on it" - I'm not sure who "they" are or what part of "it" they were working on, but it certainly wasn't my order! I had a bad experience with Cub/Insta-Cart so thought I'd try Walmart, but I guess this experience was just as bad. I'm not one to complain about poor customer service, but this time there wasn't even any customer service to begin with. I guess I'll go shopping in a store, so much for saving time with this service.
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May 2017 by B k
Walmart 24/7 365