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February 2024 by Lxthao07 T.
worst geek squad and very unprofessional. was directed by an Apple rep that the geek squad at Best Buy are authorized to repair iPhones. scheduled to have my phone fix, apparently this is the only place that have parts to repair iPhones. before my appointment, received a called for confirmation, specifically asked to make sure they have my part and was assure parts are available. arrive there and the supervisor, Christiana, pretty much say ain't shit she can do for me, because the tech is leaving soon. if that's the case why not call me, why waste my time. If that was the case, why not shut down the department since you're short staff. Why waste customer time to come only to be told nothing they can do. Why not send another tech fr another location if your short. shops close at 8, what you going to do till closing time? Very unprofessional and rather go somewhere else.
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November 2023 by Gavin B.
Love Best Buy but I'm upset that they're getting rid of buying dvd's in store. Overall this Best Buy is really good. Had no issues with customer service.
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November 2023 by Yassin A.
Terrible service. Lazy employees constantly duck you while you're trying to shop for high ticket items. Currently in the store on Black Friday but they still have little to no fucks to give.
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October 2023 by Scott P.
I recently went to bestbuy.com to look to make a specific purchase. I was able to find it in-stock at this store. I got my email confirmation of the purchase at 1:33 PM. My credit card had processed the transaction successfully. I arrived at the store (after work) at around 6PM and was informed that they didn't have my item. They were able to tell me that they 'thought' it was coming from another store and that it 'might' be in tomorrow. This is after making a 50 mile round trip in from Wisconsin, through road construction. I find this business model unethical. They said they had my item, charged my account so that it was paid for, didn't inform me that they, indeed, did not have it, and also were not able to tell me when they would be getting it. Again, this if after it has been paid for. I did cancel the order. My item will be delivered to my home in two days from Amazon. If you plan on using the Website to place orders for in-store pick up, you have been warned. When these big box retailers go the way of Circuit City and others, no need to wonder why.
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November 2022 by Brad L.
This store is always hit or miss on how they perform. The associates are always friendly and helpful, however it can take a long time before being able to talk with anyone. The phone system is the worst thing ever. Don't even try to call in, as it takes very long to get a hold of anyone especially for trying to set up and install or speak with geaksquad. They transfer you to someone that isn't even related to the store and it makes it very tough.
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October 2022 by Jim B.
Around 7pm last night, I went into the Oakdale Best Buy because I was locked out of my iPhone and had no car and no access to Uber or Lyft and so no way to get back home. I was helped by Lee, who--no thanks to Verizon--was still trying to solve the problem when the store closed at 8. He and his colleagues literally stayed an hour past closing time just to make sure that I wasn't wandering the streets all night. They were unfailingly patient, friendly, and kind....even though they all wanted to get home, too. I can't thank them enough.
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October 2022 by P R.
Was looking for a case for my iPhone 14 Pro and could not find any that indicated they were for that specific iPhone. There was nobody in that area to ask for help. I went a couple of aisles over and asked for help. The person (a guy) pointed over to the case area and said that I should look over in that area and then turned around and walked away. After waiting in that area for about 10 minutes somebody finally showed up that could help me. Then I went over to where they sold keyboards. I found the one that I wanted online and it said that they had it at this store. I could not find it and asked for help. The person (a guy) was totally useless in helping. I asked if he could check other Best Buy stores in the twin cities to see if they had the keyboard that I wanted. He said he would and about 2 minutes later I saw him talking to his buddies working there and he never did come back over to let me know if other stores had the keyboard. After 20 minutes of waiting I just left.I can remember when Best Buy actually had "customer service" at their stores. That does not exist anymore. What do these guys think their jobs are if it is not to help customers. I am so frustrated with the way I was treated that I doubt that I will ever go back to the Oakdale Best Buy again.
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March 2022 by Nicole McKay
I have been trying to get this store to call me back for 3 days! Dealing with their international hotline has been the worst experience EVER!
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January 2022 by Bob Mueller Jr.
Two weeks out for an in Home Service call on the add on extended Geek Squad warranties they sell you. Customer Service is seriously lacking here.
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January 2022 by Steven S.
I ordered a computer for school from Best Buy. It was a gaming computer for my drafting. I paid online, and it said it would arrive the next day which was Saturday. I ended up getting it on Monday. I understood because there was snow Friday night and it was coming from Chicago. For my wife's birthday I ordered a really nice car starter for her beetle. I paid for it and install online. Setting up install wouldn't work online. So I called, and the lady at customer service said I could get it installed Monday for her birthday. So I go in today (Monday). The order was supposed to arrive Saturday. The lady at the pick up desk said it wouldn't be til tomorrow. (Tuesday). Also the second item in 2 weeks not on time. Right away it was messed up. Then I go to the install department to redo the appointment. The 2 guys back there laugh and say there is no way I have an appointment. They have been booked for 2 months since November. I looked at the appointment the lady made. It was for computer advice. Strike 2. I ask to speak to the store manager. He was a very nice kid named Omar. After it was all said and done. The unit I bought didn't even work with the car. (App never asked for the car info) Strike 3. I canceled the whole order, and the gift I was so excited to give my wife for her birthday was ruined. I will never go back to Best Buy as long as I live, and I will discourage anyone I know to never go there.
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November 2021 by Julian W.
I made a large TV purchase at Best Buy and was planning to have it picked up. I contacted my movers then called Best Buy to update the pickup name on my order. After waiting on the phone for 30 minutes I spoke with two customer service reps that informed me that everything was good to go and the name was updated. Later that day, my movers arrived to Best Buy to pick the TV up. For whatever reason they were not allowed to pick the TV up. My wife called customer service again and they said that my movers names were on the pickup and they aren't sure why Best Buy won't allow they to get the tv. My movers stayed for 30 minutes then decided to leave without the TV. I paid them an additional $200 for their drive time and time in store. I then went into the store to change the TV to delivery. I specifically mentioned several times to the representative that this should be delivered to my new address. They reassured me that it would be delivered on Monday. The manager was very apologetic for the inconvenience. Monday comes around and the delivery team is at the wrong address (30 minutes out of the way) so they told me it couldn't be delivered until the next business day. Best Buy was once one of my favorite places to shop, now it seems like the quality of customer service has declined. I would much rather shop at Target or Amazon at least they take responsibility for the mistakes they make. AVOID ONLINE PURCHASES FROM BEST BUY! Nobody will be able to help you if anything goes wrong.
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August 2021 by Barclay W.
What an awful experience. I came here because my air-pod was having a warranty related issue. I had looked it up online before I went in and confirmed everything ahead of time (clicking sound that happens in air-pods made before a certain date, which mine was0). Make a genius bar appointment and head in. I thought given that this was a known problem and it was obvious this was my problem, I would be in and out in 10 minutes. I figured they would confirm and send it away for repairs. I ended up being at the store for over an hour. At first he had to charge the case a bit (my bad) and I was told that would take 5 minutes. I was then left sitting for over an hour without any explanation as to what the delay was. Finally I was told that my repair is being processed and to expect my air-pods in about 5 days. This was perfect because I was leaving for a vacation the following week (over the 5 day timeline I was given). The week goes by, and no changes. I leave on my trip without my repaired air-pods, but not a big deal. I get a call finally when I am on vacation saying my air-pods could take 2-3 MONTHS to repair due to issues in the supply chain. I get it, panini press and all in the world slowing things down. No fault on them. I am told given how long it will take, I should buy a new pair of air-pods and then return them when my old ones finally come back. They will make a note of this on my file. I get back from vacation, and I decide to buy the air-pods like it was suggested to me. I wanted to confirm I had heard right (had bad service at the time). Tried to call the store, but the store isn't taking calls... I get forwarded to a call center in India instead. I try to explain to the woman on the phone what is going on, but given that she is in India and not at the store, she couldn't really help me. I buy the air-pods and wait for my repair to be done. After 2 months of waiting, my air-pods are finally done! Hurray! I go in and pick them up, they work great. Then I head to the front to return my new pair that I had. Now I knew I was out of the return window, but I had been told this was ok given my weird situation. I explain all this to the cashier, and he calls the manager on duty. I again explain my situation, and the manager gives me a bunch of grief. Practically scolding me for doing what I was told and that this isn't their policy and how could I be doing this. I was a little taken back, but whatever this is a weird situation. The cashier, who has been handling all of this so well, starts to give me store credit. I politely tell him I don't want or need store credit and I was told my money would be returned on my card. He calls the manager back. The manager practically has flames shooting out of his head at this point. He was berating me and talking down to me. If he could have, he probably would have been yelling at me. I had no idea where any of this was coming from as I had never been rude, raised my voice, or accused anyone of anything. I was just doing what I was told, yet I was to blame for someone telling me I get a full refund. I see why this store has such bad reviews.
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May 2021 by Jay F.
It took a few minutes of an automated call to even get through to this store. Once I got there she put me on hold when I was trying to make an appointment for an auto installation and then hung up on me after five minutes. I went through the automated call process again and let them know I have been hung up on they then put me on hold for an additional 12 minutes which I hung up at that point. This is after scheduling an appointment with another store which had been canceled through voicemail, I didn't listen to that voicemail Quick enough and showed up at my scheduled appointment only to be turned away. Done with Best Buy.
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May 2021 by Gerald L.
If I could leave 0 stars I would. Purchased an item - that apparently wasn't actually available for sale. (Remote starter) scheduled install date for the 30th of May and on May 13th order was cancelled and a refund was processed. Refund could take up to 10days to arrive. Thanks for holding my cash Best Buy - do you payback interest for items sold that aren't actually able to be purchased? Item was a birthday present - not back to square one. Run away from Best Buy. Try to support a local MN company always when shopping and this place always backfires. And yes, including customer service chat logs to support review as they don't answer phones anymore "because of covid", but want me to drive to the store AGAIN.....ugh.
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March 2021 by Nancy R.
I replaced the microwave over my range with a smaller countertop model. There are not too many small stand alone microwaves. Best Buy had the best selection. John Crawford was very helpful explaining the various features on the microwaves. After thinking about which microwave to get, I went back the next day. John rang up the sale very quickly and carried it out to my car for me. A very positive shopping experience.
