-
November 2023 by Arron Carter
I know nothing about repairing cars. I’ve never left Prospect feeling like they’ve cheated me.
-
October 2023 by Jared G.
A few weeks ago I bought a low milage Mercedes from Prospect Autos. I am someone who likes to do my due diligence, and they were more than happy to let me test drive the car and take it for an inspection at my convenience.When I brought back the inspection report, they took the time to go through the report with me, explaining what each of the items listed were. Then, they drove the vehicle into their shop and fixed the issues on the car before I even stated that I would be buying the vehicle. This made a huge difference in making my decision.Then, when I did decide to purchase the car, they assured me that they would allow me first priority to it while I compiled the funds.Overall, I was extremely impressed by both their customer service and transparency, and I would highly recommend purchasing from them too.
-
August 2023 by Ahmad Dalton
Took the vehicle i bought from them to the shop and was told it was all good. Had a small issue to fix but all in all 100% worth it.
-
April 2023 by ARTUR DESIGNER
Made my second car purchase from this dealership! very happy with the prices and work with customers
-
April 2023 by Nicole Schroedl
I wanna start by saying we did not purchase a vehicle from here. I had ordered the Carfax on a vehicle we were interested in and saw there was an accident reported yet on their site it states there was not so beware of that. The staff were friendly hence 2 stars and not 1. We decided the vehicle was okay did have some issues we figured for a used vehicle we could manage fixing. Once it came to negotiation they offered me over half what any other dealer was offering me on my trade in and stated "I wish you didn't have a trade in" when I had called before going to look at the car to verify they did take trade ins (this in my mind is bad business at this point I spent 2 hours in drive time with a 1 year old to look at this vehicle) We left and ended up finding the same vehicle for 2k less than they had listed theirs for else where and am pleasantly happy that it didn't work out with this shop!
-
April 2023 by Josh Holly
We purchased a vehicle for my daughter from Prospect Auto in March 2023. We went to look at one car and it wasn’t a fit for her. Lenny, the salesman, showed us another car that fit our criteria and we purchased it. What impressed me about this place is they have a mechanic shop on site. The mechanic was more than willing to take time and talk to me about the car which made me feel more confident. Even more impressive is that a week after we had the car, transmission fluid started leaking. We called Prospect. They got us in same day. They found the issue to be fluid pan and agreed to replace it at no charge. They could have said no. They could have argued. They didn’t do either and just offered to fix it. This shows how doing business with a small, independent dealer who cares about customers is a win!
-
October 2022 by Angie Campbell
Bought a used vehicle, drove it for less than a month and it needs a new motor. The dealership offered $500 towards the work. It doesn't matter how many bells and whistles the car has, if the motor doesn't work, it's worthless!! Owner isn't taking responsibility at all. Avoid this one!!
-
May 2022 by Travis Long
Deema is great to work with and the quality of the vehicles here are par to none. If you're looking for the best New to you car out there, this is the place to look. Thanks for the great service and speed.
-
July 2021 by Chassity Hall
After 3 days of ownership, I found out the heat doesn't work in electric mode for my new Volt. When I reached out, they wouldn't even cover the diagnostics ($135) to figure out what's wrong. Very disappointing. Overall, I'm happy with the car, hence a few stars..but I would not have paid what I did had I known I'd be out $700 in the first few weeks of ownership to get the essential feature of heat working :/
-
July 2021 by paul heinen
Works both ways.
-
June 2021 by Paula Albuquerque
I went to prospect auto to get my brakes fixed. They were on time, friendly, knowledgeable and reasonably priced. Would highly recommend!
-
June 2021 by Leon Iron moccasin
Will definitely buy from prospect auto in the future. Ask for lenny
-
June 2021 by Fraya Annette
Bought my car almost a year ago and there is still no sign of the title. Had to get a lawyer. I contacted the dealership 6 months ago about my title. I also purchased my car prior to the pandemic.
-
May 2021 by Erik Nelson
Sold car 1hr after I called to let them know I would be coming in. I get it first come first serve but at least let me know before I drive almost an HOUR to your store.Finally gentleman on phone sounded a bit flat and uninterested in my potential purchase.Best to stick with the big dealerships!
-
January 2021 by Garrett Berg
Bought from Prospect Auto back in April and the car has been awesome all the way! Transaction process could not have been smoother, great experience and value all around.
