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March 2024 by Jay Caspillo
I visit this location frequently and have had fantastic service every time!
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March 2024 by Mr Babbels
Can I get some coffee with my ice?
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February 2024 by Mary
Great workers and they make the best
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February 2024 by Amy Madson
Friendly service and great beverages and the pups love the pup cups!
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July 2023 by Tiffany Kubasch
This isn’t the first time and I feel first times are one-off’s, but you won’t get a full drink at the Otsego location. I ordered a medium mocha - no chocolate chips or whip because I go for the coffee, not the toppings that take away from it (my opinion).First picture is about 1min after receiving (I was driving, had to pull over). The second picture is after the froth was stirred away. Not a sip taken.Why are customers receiving a drink that’s 4-5oz less than what was ordered? I understand the concept of making the mocha coffee, however I haven’t experienced this issue at other locations. The service is nice and timely, however how can Caribou charge full price when you’re being shorted at least 4-5oz?
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April 2023 by Noi Moua
This happened on March 23,2023. Well I don’t buy my drinks or shop at any caribou Coburn anymore! First, kept getting charged between $15-17.50 for a Large carmel cooler with extra shot and extra large turtle mocha! This price include 2 perk discount applied! Actual price should have been no more then $14.87 for the drinks with all perks applied! I did the research, the manager decided to bash me instead!When I question the original price and etc, they dropped it to down to $16.50! So said forget it! Called Caribou customer service to complain! The Caribou manager, emailed me stating that I disrespected and belittled her employee! Yet I did no such thing! I speak loud due to my children hearing impairment, at no time did I even disrespect her employee, or belittle her! I felt more disrespected from the manager because she served me before and I question the price difference, and learn it’s due to tax and up charge by the different stores but not by more then .50 cent from customer services! I felt more discriminated due to my speech, skin color, and watching the white female employee slight smile smirk, as I ask why it cost more for the drink! Yet, I tip good depending on how good the drinks are done right! Needless to say I stop going to all coburns because I as an Asian felt racism and discrimination at this store and never stepping a foot in another Coburns period! I drive the extra mile to get better services and treated better by others!
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December 2022 by Tanya Kucherov
I love caribou but this location is actually the worst. Always takes over 7 minutes for two drinks for me and my husband, and our sandwiches are never hot. We go to this location a lot because it’s on the way for us but it’s always so bad. The workers are friendly but I’m sorry they are not good at their job. Today we waited for 10 min, paid $7 for each coffee and they forgot to add the syrups. And the sandwiches were not hot again. Do better.
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October 2022 by Sarah mcg
The girls always seem so nice but my drinks are never right. I order the caramel cooler every time and it’s different every single time I get it. Sometimes it white, sometimes it’s caramel colored and sometimes it’s black! Today I got a free large hot chocolate for my birthday, the girls were super nice and wished me a happy birthday and then gave me a cup that was half empty … ugh. It’s a shame because this Otsego location is so close to my house and on the way to everything but at this rate I’d rather drive to a further one to make sure it’s correct.
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October 2022 by Tanya Simonovich
I love caribou but this location is actually the worst. Always takes over 7 minutes for two drinks for me and my husband, and our sandwiches are never hot. We go to this location a lot because it’s on the way for us but it’s always so bad. The workers are friendly but I’m sorry they are not good at their job. Today we waited for 10 min, paid $7 for each coffee and they forgot to add the syrups. And the sandwiches were not hot again. Do better.
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September 2022 by Trista Hommerding
Ya know I understand your busy it’s early morning but I have to whine a little bit love the location but the two girls who were working this morning don’t seem to listen I ordered a XL turtle with 3 extra shot s of espresso and it doesn’t seem right to me. I don’t think I will ever come back to the location again sorry tired of being ripped off
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September 2022 by Hannah O'Connelly
Ordered two drinks.One hot and one iced. There seemed to be a bit of a mix up with the headset, not a huge deal but kinda strange.Finally pull up to the window pay and just sit there....When I was handed the hot drink the girl said a different drink and was sassy when I verified the drink name that I had ordered.Then when she handed me the iced coffee... I don't drink iced coffee so I'm not 100% sure what it should look like. But the window was shut and no one was there. I didn't have time to sit there so I had to leave.I usually go to a different location and I think I'll be sticking with them.
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September 2022 by N
I don't know how but my drink was messed up 3 times, each time it tasted like a totally different drink (all disgusting) I ordered a crafted press. The first one was an entire ice cube, straw wouldn't even go in the cup it was literally a solid cup of straight ice. 2nd time after they emptied half of the cup it tasted like a black watered down coffee. 3rd time tasted like a moldy banana. How do you get vanilla to taste like an overpowering moldy banana. And the other drink I ordered tasted like someone washed their sweaty foot in it. The trashiest cbou I've ever tried. Literally had to throw away the drinks because they were make-you-sick bad. ? wish I would've just gotten a refund
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August 2022 by Scott Goodwin
There is the sweetest teenage girl named Hannah who I am always excited to see working. She makes the best drinks and always is smiling, makes the visits to this location enjoyable.
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August 2022 by James Warren
Good smoothies, average price. I was taken aback by the swift and lovely customer service. Something about the drink didn't sit right, but that's a me problem.
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July 2022 by Kaydn B
Yummy ?The drinks are soooo good
