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February 2024 by Jason Biesterfeld
Recipe card sized note attached to keys asking for a minor additional service. They ignored it claiming not to have seen it. But then acknowledged it on the bill! Plus steering wheel was crooked after the alignment they claimed to be unable to correct it! What a joke I wouldn't let these clowns put air in a bicycle tube!
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February 2024 by Desiree Aimee
Amazing staff Completely nice and honest! Very helpful and patient! Thanks for getting me in so quick! This is helpful to have such a good business to work w/ when dealing w a crisis w the vehicle!
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February 2024 by Scott Severson
Very thorough in the work done diagnosing my electrical issue
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January 2024 by raynell hanneman
Matt was great with communicating what my options were. And also explaining the process.
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January 2024 by Ethan Jones
I got a flat tire on a Saturday night while visiting Owatonna from Minneapolis. I absolutely needed to get home early on Sunday and Firestone was literally the only tire shop in Owatonna open on Sunday. Not only were they a life saver for simply being open - but Matt and his crew were courteous, knowledgeable, and just overall good people. I would recommend Firestone Owatonna to anyone needing auto repair regardless of where they live.
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January 2024 by Drew Polzin
They were up front and forward and called before they did things.
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December 2023 by Dean Smith
Stopped in with tire going flat, had to wait but got excellent service. The price was right. The manager cared.Would go back there for tires.
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December 2023 by Justin Stewart
We came in with a flat tire for our old, rusty ‘96 suburu legacy near the end of a day. Even though they were already booked up, they took the car in, tried a patch which didn’t work, and they didn’t have the right sized tire either. Somehow, Mike had taken his old winter tires off his car last week, and it miraculously fit ours! He didn’t even charge us for the tire and showed us kindness the whole time. A fantastic crew here who helped us out right when we needed it.
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September 2023 by Melissa Iford
Was referred to this shop by another shop in town because of their depth of knowledge and reputable service. Was blown away by the quality and helpfulness of the staff. Mike made sure we were well taken care of and was very friendly, gave me great recommendations for my concerns and was very honest and knowledgeable. Would definitely recommend this shop!!
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September 2023 by Dakota Jacobson
The people are very nice my truck broke down and was a few hours away and they got be back on the road in no time at all
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September 2023 by Tommy
Went in with trailer they couldn't fix it unless it was off trailer we could of backed trailer in door. Never heard of such a thing.
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September 2023 by Melissa I.
Was referred to this shop by another shop in town because of their depth of knowledge and reputable service. Was blown away by the quality and helpfulness of the staff. Mike made sure we were well taken care of and was very friendly, gave me great recommendations for my concerns and was very honest and knowledgeable. Would definitely recommend this shop!!
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July 2023 by Mandy Spinler
We pulled off the highway due to a noise we were having on our newly purchased vehicle. Despite the busy schedule this staff had that day, they made a way to take care of us! They found the bolt that we had picked up on our way down from the Twin Cities, got our tire repaired and we were back on our way! Thank you, Kristina and Jared, for making our experience at Firestone Complete Auto Care 5-stars!!!Service: Tires
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June 2023 by KIT KAT
These guys ARE THE BEST !!!I STRONGLY RECOMMEND them all , any one of them , fast and very accurate and EXTREMELY KNOWLEDGEABLE very professional , kind , caring and competent descriptive in detail with explaining what they will do before they do ir , no surprises....honest very good work in a reasonable time frame...By appointment and walk in .THANK YOU ?Services: Tires
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March 2023 by daniel crawford
Great job by Michael M and the staff on hand for helping me out last month. We were in the middle of a road trip and had a blowout with just a doughnut spare. Though short staffed, Michael took care of me and personally replaced the tire and got us back on the road. Thank you!!!Service: Tires
