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November 2023 by Ray S.
Went to this bank to open a savings account its free if you deposit 250 $ oh wait a minute if it drops under 250 dollars oh they charge you that's not free tha6 took my change jar before that an counted it determined I had 224 dollars I told them just give me my money back they charged me 10 dollars to count it so either way they charge you that's screwed up ..
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September 2023 by rezac003 University of Minnesota
We have banked with Northwoods for years and have always had a great experience with each aspect. Northwoods is notorious for giving back to the communities they serve. The friendly staff is engaged in provocative ways that enhance and advance the entire area. I continue to be grateful for the professional services always provided there.
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September 2023 by Marilyn Ferrie
We have been with Northwoods for 23 years and will be staying with them. Have used them for all our banking needs. AlwYs friendly and helpful.
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August 2023 by Karissa Marie
I like this bank. The workers are usually nice (can catch them on an off day sometimes). Online banking works pretty smoothly. They are quick to solve issues. My only complaint is their overdraft fee is $33 each day and there is no one day grace period and no notifications to inform you that your account is negative. The other bank I bank at only charges a $5 overdraft fee and they send a statement in the mail giving you time to fix your account before they even charge that $5 overdraft fee. Which they only add on once a week if you still haven't taken care of your account balance. So if you were negative $10 they will send you a statement saying it's negative. If you don't take care of it, a week later you get another statement saying you are -$15. Week two -$20 etc..At this bank, if you are -$10, that same day they charge you $33 overdraft fee. So now you are -$43. And if you don't notice for 3 days, that's -$109. One week would be -$241. Both banks are locally owned (different towns) and the other bank only has two locations. So I don't really understand why Northwoods overdraft fees need to be so high. Maybe that is something they can reevaluate and change in the future. Maybe not. I also tried to call the bank 5 minutes before they closed and it just went straight to voicemail. Any customer service job I have had, you answer the phone until the exact time you are closed. So I really don't understand that either. But customer service in this area in general is not great, so compared to other businesses, this bank is still pretty good. I'll continue to use this bank since they are convenient and overall I do like banking here. And I appreciate that they planted flowers around the bank and make it look really nice. Also, they always give my dogs some treats when we go through the drive through.
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April 2023 by Peggy Novak
Northwoods Bank is great. The employees are very accommodating and helpful. A few months ago I had fraud concerns on my account and they helped me to straighten everything out.
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December 2022 by Ben Englund
Northwoods bank has been great. They stopped fraudulent charges on my account even though they couldn't get in touch with me at the time. It's good to have a local bank who knows you.
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December 2022 by Judy Kay Johnson
We have been with Northwoods bank for over 30 years. We have had good service whether for getting a loan for our business or for just doing everyday banking. We appreciate having such a good bank in our hometown. Northwoods Bank is a blessing to our area.
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December 2022 by Liz Quaday
Northwoods Bank is great. Love the satellite branch in downtown, and all the tellers are very friendly and efficient.
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December 2022 by Ursula Hillukka
I have banked here for several years and have/had the very best customer service. Miss all past CSR/Tellers that have retired. no complaints at all.
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September 2022 by Joyce Krueger
We Appreciate the helpful, caring, friendly, and quality services of Northwoods Bank of MN! Thanks for all that you do! God bless each of you! Sincerely, Joyce and Tom Krueger
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October 2021 by J B
I heard great things about Northwoods Bank from friends so my wife and I tried their mortgage services out. After trying their services for a couple months, we ended up going through a different bank because we never got straight answers from our loan officer and was never given a true dollar amount of what we could afford, so putting an offer on a house was very difficult without having that information. Also, last time we were in the bank an employee made a very rude comment about a customer and her appearance after she had left and that person happened to be a coworker of mine. I'm really not one to post reviews, if any, but my experience with this bank could've been much better.
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May 2021 by Heather Davis
Roger was super helpful in the major purchase we made; guiding us through each step in things we were unfamiliar with. Now that we moved to the area, Ginnie has been amazing with helping us close out our business in our previous state! Every.single.time. She has gone above and beyond to help us over every hurdle! Every time we visit this branch, the office ladies are ready and willing to help us meet our goals. Thank you ALL for being a true small-town bank that funds local small business growth AND knows your customers by name!
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February 2021 by Mark Harmon
I have banked at Northwoods Bank since 2009. We live in Nevis and used to live in Park Rapids. Having multiple locations is helpful, especially for our kids who have their deposit accounts. I bank with other banks in Park Rapids, as no bank is a one-size-fits all, but we keep our some of our personal accounts there as I appreciate being recognized when I walk/drive up. Moreover, my dog loves going to the bank and getting a treat in the drive thru, (they know my dog’s name too ~ which is cute).The Hewitt family who owns the bank supports the community in many ways and their works should be respected. Class act.
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February 2021 by Debra
I have banked at Northwoods Bank since 2010. I tried other area banks, and have had many other bank accounts in several other locations through the years. Northwoods is definitely the best bank I have ever done business with. The staff provides very professional and friendly personal service. I have lived outside the country for five years and still do all my banking through Northwoods. Highly recommend them.
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February 2021 by judy phillips
We have banked at Northwoods Bank for over a half century. Having had a checking account, savings account, and loans and have always been treated with respect , convenience and honest service. One minor issue occurred in all those years resulting in us being listened to, understood and them the issue being resolved quickly in a professional manner. We give it a 5 star rating and always feel a level of trust referring others .
