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January 2024 by Lea Bratland
Michele was great! She was very friendly, kind and a good listener, in addition, to knowing her product lines. We were looking for a recliner for a short person. She showed me two because the second one was perfect! She also helped find a headboard. In a few months after my move, I will be going back to purchase additional furniture from her. In my opinion, she gave 5-Star service!!!!
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January 2024 by Patty
Joey Henzlik is a fantastic salesperson in the Rug dept in Plymouth! He is very knowledgeable, he shares a wealth of information about the various rugs…and he really knows his rugs! The fun part is his enthusiasm and his love of rugs, his advice is wonderful and he doesn’t miss any details! We moved into a new home with an open floor plan and he was a huge help with great input! We have ordered 6 rugs from him now and our house looks wonderful❤️ I had no idea that there are passionate rug salespeople that make the process fun and rewarding! Joey is the BEST!! I highly recommend Joey for all your rug needs….even if you are just looking to get ideas he will give you many great options and your rooms will come to life!Go see Joey!! Sincerely Patty
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December 2023 by Dominic Wong
HOM Furniture has been my go-to place for quality products with reasonable prices. Just today I helped a friend picking up a mattress from Plymouth location. Max, the staff member there, has been helpful imparting his knowledge of different mattress types to help my friend to decide. He has been friendly and patience too. A big thank you to Max!
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December 2023 by Hannah
The first time I came here to buy a mattress, I met Scott, a very patient salesperson. Although I only know a little English, we also communicated happily through the translation software. He also explained the functions, features and uses of this mattress to me in detail. Thank you very much for his patient, careful and professional introduction. Until the lights in the mall were turned off, he was still very responsible for accompanying us to the end. Thank you!
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December 2023 by Michael D.
We purchased flooring for a renovation in our home summer 2023 including Karastan carpeting and LVP. Our contractor had wrapped up a large renovation project including new bankers coating, crown molding, doors, door casing, baseboards, etc. Since it was a complete remodel, we had no existing flooring to remove. We worked with Hom Flooring sales and had a good experience and felt solid about the selections and are still happy with the Karastan product. The LVP was delivered and installed in our two bathrooms and laundry without any issues. The installer was courteous and looks great. A week later, we were scheduled to get our carpet installed over a two-day period. The first day, we noticed a large amount of damage on the freshly installed woodwork. Because the doors had to be taken off to install the carpet, the damage extended to door jambs and casing as well. Our freshly installed railway on the stairs was damaged by the installers bringing in the carpet in rubbing the posts with the underside of the carpeting. Door jambs were also damaged in the same manner. The installers left the back side of the carpet in all the new baseboards, which is not completely atypical in a multi-day installation. But clearly this damaged our baseboards. The second day, the installers returned and wrapped up the job. The lead installer contacted my wife to let her know the job was wrapped up. She mentioned some of the damage and he was immediately angry and denied any damage. When we reviewed the final work, it was apparent the installers attempted to cover up some of the damage around the stair posts, but much of it was still visible. Our contractor was in to wrap up some items, noticed the damage, and expressed disappointment in the installation and mentioned the damage would be costly to repair. We spoke with management and provided over 30 pictures of the damage to our house. We estimate $3k to repair the damage. Management insisted on viewing in person and agreed the damage was excessive after seeing it in person. He mentioned that the installer has an anger management issue and history with other clients. They offered to have someone in to repair the damage and we agreed. It took them over 30 days to get someone in. We provided the paint and moved furniture to give them access to the damaged areas. The repairs were completed in several hours and was akin to slapping paint over large dents. A paint brush was used over sprayed white woodwork. None of the deep gashes were puttied and sanded before painting. Railings were left with sloppy paint with brush marks that stand out over the rest of the railings. We did not wish to pursue the matter any further with them and handled the repairs ourselves. Don't use Hom to install your flooring. While the installation seemed to go well, the damage to our house was extensive including doors, door jambs, walls, etc. Well beyond what you would expect on the baseboards installing new carpet. Clearly, their installation team are not happy and are careless with their work. Their management struggles to address anything beyond minor damage and keep their installation team happy. Thanks for reading and good luck.
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November 2023 by Fannie Connaker
I had such a good experience with buying a chair, Matt was helpful, and what a great personality he had , he made the whole experience nice for me and a friend that came with. I would definitely recommend him and Hom store ❤️❤️❤️❤️ received my chair today 11/13 the two men were so delightful and helpful, they took off those hard plastic casters on the legs which scratch the wood floors. And put on floor savers for me hat’s off to them. So professional ?????
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October 2023 by Chad Rawson
Joy was a pleasure to work with. She helped us find a table that perfectly matches our home decor and with a price that was better than expected! The table arrived to our home in less time than expected and the installation team got it all set up in less than 20 minutes. Overall, a great experience.
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October 2023 by Mary Ellingsen
We couldn’t be happier with the service and support we got from Jae (sales), Shelby (project manager) & Izzy and his installation crew.First of all, Jae helped us find what we thought was a next to impossible match for our “golden oak” trim that we didn’t want to paint or replace. She answered multiple questions both in store and via email after. She’s super friendly, really knowledgeable & prompt in her communication.Shelby is just as great at her job. Timely, clear communication both via email & phone. We had chosen to do our own removal and when we did that a couple of days before the install, discovered a hot mess of unevenness that concerned us. Shelby addressed our concerns, in part by sending Izzy out to look so that the crew knew what they were facing before the actual work.Enter Izzy & his team. WOW. Let’s just say MIRACLE WORKERS!!! SO. MUCH. PREP. to ensure that the subfloors were leveled off. Answering questions along the way & assuring us that they’d be able to fix the issues that the carpet had been hiding. And, they absolutely did!!Look, you can get nice flooring anywhere, but the quality of customer service and installation quality is hard to find. Come straight to Hom in Plymouth to ensure that you end up with an amazing final product just like we did!
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October 2023 by Peggy S
I was looking for a comfortable chair and had previously looked on online and visited the store to see some chairs in person. When I returned to HOM to make my purchase, it took me a while to decide between two different chairs and Cody was very helpful and patient with me. He showed me some of the fabric options that I could order the chairs in. I decided to purchase a chair as displayed. Cody set up my delivery at a time that was convenient for me and the delivery went very well.I also asked about dining room tables and some accent pillows. Cody showed me some of the options based on what I asked for. Hom did not have what I was looking for in a dining room table and I decided to wait on the pillows. Cody did not try to pressure me into buying something I was not interested in or uncertain about. I appreciate that.I am happy with my purchase and will shop at HOM in Plymouth again. Thanks Cody.
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October 2023 by Lynne Kunitz
Cody was amazing to work with! He had several pieces ready for me to see upon my arrival; he made perfect suggestions for what I was looking for; I had a great shopping experience! Great value for beautiful, quality furniture!
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October 2023 by Lindsey Stadsklev
This was such a wonderful experience!! I am still masking in public and so rarely does any one accommodate or care. Went to HOM furniture in Plymouth and was greeted right away. Our sales rep Susan Benson greeted us within seconds of being in the store and without being prompted grabbed a mask to mirror our comfort. Not only that she so considerate but was so friendly and knowledgeable. We found the perfect couches and had one of the best shopping experiences I’ve had in recent memory. She also followed up with us the day of delivery to make sure everything was handled correctly. Very highly recommend!!
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September 2023 by J Kemper
Super fun experience with Max! Great selection and prices! Can’t beat the white glove experience of shipping and assembly. I’ll be back for more!
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September 2023 by Dan El Halawani
Susan was absolutely wonderful - she immediately greeted us, noticed we were masked for safety, and without asking put one on for us. Her help was cheerful, thorough, and excellent from start to finish. We will absolutely go to her again for future furniture purchases. The couches we purchased were delivered right on time and setup quickly, and we absolutely love them. We were very pleased with the pricing we got on them as well. Would give 6 stars if we could!
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September 2023 by Fay L.
Not SanFransisco, CA Maplewood, MN Bought the Westwood leg dining table from HOM Furniture. Shortly after delivery the surface of the table started peeling. HOM Furniture explanation was that I caused the problem myself and should not have used a damp cloth to clean the table. Really ??? I have an $800 table that is unusable. HOM Furniture is the worst. Do not trust this company. The table was new to the sales floor when I bought it and shortly after was no longer available. I assume I'm not the only one who has had issues with this table as HOM Furniture discontinued selling it. They have refused to take responsibility for its defect. DO NOT TRUST HOM FURNITURE
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August 2023 by David K.
Our new porch furniture was delivered on time and brought into our home by two excellent deliverymen, Will & Jeremiah. They were careful and placed everything exactly where we asked and they were pleasant, efficient and very professional. We couldn't have asked for a better experience. Dave K. Burnsville MN
