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March 2024 by Chyna Whitaker
Businesses need to fully understand whoever they put in the front of their business can affect their business in a positive manner or negative manner. The front desk person was very dry, dull, no personality, not friendly, not welcoming. At least pretend to have some kind of customer service. I think businesses are just hiring people to fill in the spot, many people just don’t want to work. I wouldn’t recommend this place for massage. First impressions make a lot of difference.
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January 2024 by Roxanne Hagberg
They need to stop selling memberships since it’s impossible to get an appointment. I made 4-5 appointments 3 months out and the majority of them were cancelled. Either the therapists leave or they reduced their hours. When I joined over 10 years ago, I went every 2 weeks for 1.5 hour deep tissue massages. There’s no availability for 1.5 massages and even 1 hour massages after 5 weekdays or on weekends are tough to book. I’ve given up on trying to book based on pressure, I have to now take whatever is available. And I can’t cancel otherwise I’d lose all the prepaid massages I have accrued. Very frustrating….
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November 2023 by Lauren Gardner
Been trying to cancel my membership, I'm told only the manager is capable of doing it and she never seems to be working. Good luck using your membership! No times available that are convenient.
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August 2023 by Missy
Was a paying member for many years, however the good therapists book up quickly and I ended up having to go to other locations often just to get an appointment bc MG is so busy, even though it was my home location. The facials are always great. Ended up canceling my membership to go to a chiro office with massage in house. Much easier to get appointments and consistent therapist was better for me.
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July 2023 by Chelsea Mularoni
I have had good experiences with the therapists but is really tough to get in for a massage…like months out. I am on their cancellation list, and has only worked out once where I could get in when they had a cancellation. I ended up cancelling my membership because I could only book one appointment every 2-3 months, but getting charged every month. I ended up just booking facials because that’s the only appointment they had available in the 2 months I had to use my sessions before they expired. That appointment was booked for 6 weeks and cancelled the day before, with the next appointment (for a facial) 3 weeks away. I was trying to reschedule with the front desk (in person), somebody walked out who wasn’t a member and the person helping literally stopped mid-sentence setting up my next appointment, walked around the desk, and started giving the membership sales pitch to the person who had just finished their massage. There were at least 3 other people standing there behind the desk, nobody offered to help me while I just stood there, so I left. Don’t even think they noticed. Not going to say it’s scammy, but kind of has that vibe where you pay for something and then really can’t use it. All that said, when I was able to get appointments, I was really happy with the therapists.
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June 2023 by Sharon April Miller
The masseuse had a hard time understanding my needs and what I was saying as to why I am here she was not friendly but more on the stern side which made me want to leave from the beginning. At the end of the session 90 min yet, of course was told to drink water and then said they were not allowed to give a glass of water due to Covid? NOT MY EXPERIENCE ANYWHERE ELSE in all of Minnesota! ( and I work in healthcare! )I was quite thirsty and light headed and felt thisnot a safe-way for me to drink ve home scrounging around to buy bottled water as well as other clients to have to leave in the same way. while most massage places encourageI hydration they at least could have offered a small plastic cup of water from the sink even! I-have been to many of these and WOULD. NOT RETURN HERE VERY AMATEUR INTERMS OF CUSTOMER SERVICE and felt that their concept of massage is more like a manicure rather than a helping healing experience blasé environment. Very disappointed and felt sad about the experience. Although I have been to a few Massage Envys based on this experience am questioning their expertise and understanding as to the purposes of massage which for some is part of their recovery from muscle over use which is true in my case, and not just a light pampering. I left feeling empty and in need if water too but 2 stars because I stuck it out hoping it would get better also as mild as it was something is better than nothing. I was able to stretch more at least. Very empty experience DO NOT GO TO THIS LOCATION! PS I never write reviews but had to in this case ( thats how bad it was!
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May 2023 by Susan Q
Scott is amazing. He gives the best deep massage. His techniques are phenomenal and I walk out of there with no pain and relaxed.
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May 2023 by Monique Boyd
Lisa was my massager for the day and I walked away very pleased with the service. I was personally looking for a more firm massage due to my work as a server and that is exactly what I received! She made sure to communicate next steps and also had frequent check ins. My target areas were met and I am looking forward to returning to this wonderful location to see Lisa again. 10/10 would recommend.
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May 2023 by Ruby Myers
Updating from 2 stars to 4 because the manager finally got back to me about my experience with a very rude and unprofessional receptionist. That person no longer works there so it made me feel better about going back and giving it another shot. I am still disappointed that the therapist I really liked left to go somewhere else but I’ve got a couple prepaids to use up to try and find someone who might be as good. Finding a good massage therapist is like finding a new best friend as an out of state adult. Will update if I find someone I would highly recommend :)
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April 2023 by Jill Mertens
My son had a cervical sprain and the sports massage therapist did wonders for him! He was able to recover quicker and is back to playing basketball! Professional, caring, listened to his needs and made him feel comfortable. Highly recommended! Not to mention, the receptionists are all so knowledgeable and friendly!
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April 2023 by Robert Kaiser
Emily P = RUNDon’t book with Emily P. She is very unreliable. Months ago I have booked with her and rebooked with her to only have my massage cancelled and moved because she no longer could do them.Fast forward to tonight…… I figured I would give her another chance for an upcoming massage as was just called to be notified she will not be able to keep my appointment.So if you want someone you can count on book with any body but her.Massage envy should end her contract she gives them a bad name. If this is was my business she would be gone.Not only is she creating unhappy customers but she is creating a lot of work for the massage envy staff.Please confirm when she is off the payroll.
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March 2023 by Amanda Roden
Front desk ladies are always very nice. And Lisa does an awesome job with massaging!
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March 2023 by Duane Jasco
Therapist is always awesome and the staff at the front desk last night were happy and friendly.
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March 2023 by Dawne
Scott is a very gifted therapist and healer. I highly recommend him!
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February 2023 by Diana Glade
I am a member at Massage Envy in Plymouth, MN. This morning I awoke with a sore throat, so I thought I should probably not have my massage this afternoon. I reached out to the location and let them know I had a cold and that I should probably not come in. I asked if I could cancel. They cancelled my appointment and charged me 50 % of the cost. I ended up speaking with the director (I don’t remember her name) who held firm to charging me. I told her if they were going to charge me, I would happily come in for the session and she said they could not, since I already told her I had a cold. Her unwillingness to work with me regarding the situation is completely unacceptable. I could have gone in for my massage without saying a thing and potentially exposed my therapist but I did the responsible thing by attempting to cancel my appointment. I absolutely should NOT be charged for trying to keep the employees healthy and unexposed! You would think that post COVID they would do more to keep their employees safe by allowing same-day cancelations due to sickness. Their policy indicates that they don't care if their clients come in sick.
