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June 2025 by Stefanie Fluin
This last visit the store was super under stocked with barely any staff around. The check outs are all self serve except for one. Staff was nice and still attentive. They have pickup bins for online orders which is very convenient.
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December 2024 by L
Unfortunately a really terrible store for if you need help. The last few times I've been here no one helps YOU. I am looking for a picture frame and no one was there and finally a lady did go up that was working there and she literally watched me as I was biting down different types of frames figure out between plastic and glass and she just looked at me and then walked away. She could have just asked what I needed help with, if you're not going to bother with doing your job I don't think you should have one.
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October 2023 by Brad R.
Had the nicest experience at this location today. Was looking for an item that was not on the shelf and one of the employees (Kennedy) went in the back and grabbed the items i was looking for. This is above and beyond good service and this employee along with a few others seemed very kind and couldn't of been nicer. I would recommend this location above some of the others i have visited without a doubt. You are great! Thank you
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October 2023 by Mary B.
Was at the Plymouth store this afternoon. Walked around for an hour gathering items for crafts with the gra ds this weekend. Went to check out, no clerk at the counter. I walked the store twice looking for someone to check me out. When I saw a customer at the self check out, I asked if this us the only way to check out, she said, " someti.es when she's there, there is a clerk", Wow I refuse to be forced to use a card, credit or debit to pay whe I have cash. I know my items do r mean anything to this store, but my time was wasted. I left without my items. Very very poor customer service and I am done with Michael's. If you can't afford to hire people and train them, then close. Not a fan, will stick to other stores. Hobby Lobby will get my business.
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March 2023 by Michele B.
I love Michaels because I love to craft, paint, crochet, make greeting cards, jewelry, all the things! I love how convenient this location is. I can run over my lunch hour during the work week or stop by on the weekends too. They have great sales! I have a tough time using the coupons they email me because everything is always on sale.I think the employees are friendly and helpful. Even though I don't love scanning my own stuff at checkout there was always someone available to answer q or help me enter coupons and gift cards.I love Michaels!
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January 2022 by Koua Thao
Friendly staff, lots of tools
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January 2022 by Russell Kirby
Super chill!
