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February 2024 by Michael Bodin
Used one of their meeting rooms for an event with our professional society. Clean and comfortable, and good technical support for our needs.
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February 2024 by Chris Marshall
The hallway itself had large black spots and smelled like they were cooking ethnic rice down the hallway. When I walked into the room it had a funky smell the furniture was chipping the ceiling was falling apart with mold.
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February 2024 by Kristin Johnson
A little outdated, but definitely fit the needs of the conference I attended. The bathrooms for the conference areas were very small- only two stalls in each bathroom. Not very ideal for a group of 300+ to use.
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December 2023 by Shetira Reed
Did anyone stay at this hotel November 25th -27th ,because my granddaughter and others kids where burnt in the kods pool.I believe someone did it on purposeThey have chemical
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December 2023 by ren
Very nice place
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November 2023 by Larry T.
Was in town for a convention and stayed there overnight. Front desk was very accomodating to our request to be put near the door on the main level, got to our rooms and everything was spotless, clean and crisp. Room smelled fresh and all appliances worked perfectly. Beds and pillows were comfortable and there was absolutely no noise outside or in the hallway like some Inns have. No sketchy people hanging around in the early morning and you can tell they are in the midst of some renovations so you can tell they care about their guests experiences. Continental breakfast this morning was robust and delicious. Sausage and eggs were hot and not rubbery. Told the staff at the front desk upon checkout that i will be coming back next fall for Crypticon and found our place we will gladly call home for 4 days! Highly recommend this place for any traveler of any budget!Rooms: Clean and immaculate bedding and bathroomsSafety: Quiet inside and out, felt safe and secure throughout my stayFood & drinks: A++ continental breakfast
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November 2023 by Cory Ray
Please do not make the same mistake we did. Booked multiple rooms with friends to celebrate birthday. This place is an absolute dumpster fire. All rooms/ furniture are filthy and falling apart. Water damage, mold, and a strong smell of insecticide. Hottub closed and pool room freezing. Not sure if that is because they were using a generator to power the building and it would've been too much of a load. 3/4 of the building is closed off and inaccessible. Payed $250 to book a particular suite and we were informed upon arrival it was unavailable. No offer to correct the issue. If you don't mind roaches and stained sheets then I guess this is the place for you. How can Wyndham keep this place open under these conditions? There are wonderful hotels in the area but this is not one of them.
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October 2023 by Cory R.
Please do not make the same mistake we did. Booked multiple rooms with friends to celebrate birthday. This place is an absolute dumpster fire. All rooms/ furniture are filthy and falling apart. Water damage, mold, and a strong smell of insecticide. Hottub closed and pool room freezing. Not sure if that is because they were using a generator to power the building and it would've been too much of a load. 3/4 of the building is closed off and inaccessible. Payed $250 to book a particular suite and we were informed upon arrival it was unavailable. No offer to correct the issue. If you don't mind roaches and stained sheets then I guess this is the place for you. How can Wyndham keep this place open under these conditions? There are wonderful hotels in the area but this is not one of them.
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September 2023 by Carrie Sewald
The hotel does not even deserve one star. I arrived at 3 (check in time as I was told when I made the reservation), I had to wait 40 minutes for anyone to come to the hotel desk to check in and that was only after I went to the restaurant to ask if they knew how to locate anyone so I could check in!!!!!Then every single time my family and I left the room, our key card wouldn’t work anymore. So we would have to go back to the front desk and wait for someone to show up in order to get new cards again and again!!The bathroom tile was broken and very sharp and dangerous for my grandson (who is a toddler).Then all the pool toys/ spray features weren’t working!! So the slides were not useable and the toddler pool wasn’t useable. I called the front desk 3 times to come turn them on and he kept saying he’s on his way to look at it. An hour later I called again and he lied to me and said he already came and checked and it’s broken. But we were there the whole time and nobody ever came. And the hot tub was drained and closed off. (The pool with slides was the only reason we picked this hotel)!!!Then the ice machine and soda machine was not working, and the breakfast in the morning.. both waffle machines were broken.A few times during our 1 night stay I voiced my concerns and how upsetting this stay has been. They kept telling me there’s no manager there at the time and they will have the manager in touch with me. Of course nobody ever contacted me!The worst stay I have ever had in any hotel.
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August 2023 by Makylah Woods
Nastiest hotel I’ve ever been to. Everything is run down and old. The pool area is disgusting. My fiancé woke me up at 3am to roaches crawling around in the bathroom. Called the front desk and they said “we can move your room and offer some change to your bill” I hung up and went downstairs to show them the roaches and requested a full refund. What good is moving the room. If you have roaches you have roaches they don’t disappear just because you move a room. They said they had to wait for the manager to get there at 7am. I came down at 9am after packing all of my families stuff and the manager was not there. They took my information and said they would have the manager call in a few hours when he arrived. So I waited until noon and called again. They said that the manager won’t be in until 3pm, so I waited until 3:15 and they said “usually he is here in the mornings so he will most likely not be here today”. They keep saying they called him and left messages and he’s not answering. How can you run an establishment with no manager. Then no one is authorized to issue a refund other than the manager, but he’s clearly never there. This place is disgusting. The lights did not work.The hallways wreaked of pee and the staff were not welcoming at all. Do not book a stay here. The place looks NOTHING like the pictures. I will continue to call until I speak to the manager and get a refund.
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August 2023 by Itzel Lopez
If you have a family avoid this place! I had booked my stay at this hotel through Sams club but never again. The day I checked in I immediately checked out after I went to the room and saw the conditions it was in. The hallway itself had large black spots and smelled like they were cooking ethnic rice down the hallway. When I walked into the room it had a funky smell the furniture was chipping the ceiling was falling apart with mold. The bathroom you could tell they half cleaned it or at least did not make an effort to actually maintain the bathroom or room. Really upsetting and when I decided not to stay I walked back to the front desk and went by the pool which looked like it was not working and was definitely not cleaned. I was happier I didn’t stay. Thankfully I had enough money to book at another Hotel but it’s unfortunate for those that don’t have the same opportunities and wasted their money at this place.
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August 2023 by Syric Carter
This place definitely needs to be overhauled and updated. The best-looking thing was the water inside of the pool. I can't tell you how it felt or anything because no one, including me, was in the pool. Please don't ask any of the staff for anything, including directions, because no one (beside the front desk guy) spoke English to provide directions to get to the front desk ? ?.
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August 2023 by Haroon Ali
Do not stay at this hotel. It’s disgusting. I did not notice the condition of the room until the next morning, as I checked in late and was extremely tired from driving for 13hrs. I woke up to bite marks on my arms and legs, there was also a roach and a spider crawling around in the room. I immediately took my concerns to the manager and requested a full refund. I was told he could not issue me a refund, but could offer me another room at no charge. I informed the manager that I did not feel comfortable staying there. I called the corporate office and spoke with another manager ( female)who was extremely rude and disrespectful. She informed me that she couldn’t issue me a refund, stated that’s the manager of the hotel’s responsibility and then hung up on me. Please see pictures below
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July 2023 by elizabeth arce
I wasn't expecting much from this hotel and I wasn't wrongs. Their customer service was bad, I ask for bed sheets and pillow and it was never deliver simply because they don't write down the room number or remember it. Housekeeping services couldn't expect much either they just forget about your room if you leave the "do not disturb" sign out , they think that it will be out their until you leave. Breakfast was ok until the next day it was fewer food then before. The only thing I enjoyed was the pool. I simply wanted to give a chance to this hotel but you paid for what you get. I still think it's too much for the kind of services they give. By the way I have 8 years of hospitality and I would not recommend this hotel.
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July 2023 by Helaina W.
BEST CUSTOMER EXPERIENCE AFTER THE NIGHT IVE HAD! Me, my roommates and dog have been traveling from NY to WA since the 11th. We have been traveling since 9:30 am today from Pennsylvania its also 2:30 am, and we just got the worst experience from the hotel next door, the ACTUAL worst service. All of us are stressed and tired and I just have to applaud the hotel here for making the previous experience laughable. I walk in, and since no one is there I notice they created a sign and a little door bell to ring so they know someone is up front. I ring and the gentleman at the front is kind and respectful and not on his phone like the other hotel was. He was engaging with me, super easy check in! They accept pets which is wonderful! thank you for making our night 1000% better!
