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February 2024 by Sai Y
I went to the store to upgrade my device and asked them to order a device which isn’t available in-store. The staff seems to be unprofessional and asked me to order it from my T-mobile app. I tried ordering it but due to some reasons the promotional offer isn’t showing up even though I am eligible. When I asked about it, they simply told me to call customer service. I ended up going to a different location (Maple Grove) where the staff they greeted me with warm smiles and was able to order a device within no time. I would prefer to avoid this location in future as much as possible.
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January 2024 by Tim Hoover
It seems every time I come to the place it is closed and doors locked, what is the problem ?
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November 2023 by BALAJI SUBRAMANIAN
What a great bunch of employees - All friendly and super professional in helping you the right way. I had to activate service on Apple watch and I got great service. Maggie is awesome and helped me fully with all the issues including porting over numbers and lowering my bill to the lowest amount !!
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September 2023 by Denise Erickson
I purchased the Samsung flip phone and was told there is not a case made for the phone. Three days after my purchase the phone dropped 2 feet from a bench to pavers and broke. Brought it back in to see if they could help me and was told that I need to bring it into a Samsung authorized repair shop because we did not purchase a warranty (which was never offered) and guess what? They do make a case. I would have bought it immediately and my phone would not have cracked if I was told that they had one.
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August 2023 by Theresa Pitra
In just minutes Maggie fixed my phone and improved access on my home page! Great experience!
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July 2023 by deb fries
Thank you Ellen for all your help! Leaving my phone in a uber was a nightmare. Ellen provided great customer service in helping me get my phone back. Thank you!
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June 2023 by Haley Cunningham
Clean, quiet store,. They got me in and out with a screen protector replacement in less than 10 mins. Ellen was super kind and professional!
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June 2023 by O. R.
I gave 1 star to T-Mobile shipping dept. But the T-Mobile store at 3235Vicksburg Lane No. Suite C Plymouth, MN. should get a '5' star rating
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April 2023 by Tami Reed
I visited this T-Mobile store a couple of days ago with the intention of upgrading my iPad. I was immediately greeted by Maggie upon entry into the store. We discussed what I was looking for and Maggie immediately started helping me with my request. I upgraded to a 10th generation iPad. I told her I would like help getting everything transferred from my old iPad to my new iPad and she said “no problem” and set about doing that for me. The new iPad also needed an update which she did as well! This whole process took a while and we chatted during that time during which I found out it was open enrollment for insurance on my phone and I got insurance on the new iPad. All in all it was a great experience that proves why I switched to T-Mobile in the first place!
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April 2023 by steve pfleghaar
Today I met my new T-mobile Expert Ellen.She is a class act!I have waited over a year to see this kind of commitment to the Customer.Thankyou soon to be regional Manager Michelle and Derek Store Manager for the great team.I also want to thank Brent and Allen for their great attitude and energy.T-Mobile Vicksburg loxation.
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April 2023 by Joe Houghton
Drove all the way here, and a sign in the door says sorry we missed you. Super frustrating
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March 2023 by Noah pw
Rob has helped me with getting 2 new phones in the past. the whole t-mobile team is great and helpful
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February 2023 by George Lytwyn
If I have to wait much longer for service here I will cancel all my T-Mobile services and go elsewhere. I just need to swap out a bad gateway.
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December 2022 by D J
I was told the two sim cards I purchased would work in the towns in Northern Minnesota that I told T-Mobile I would be visiting. They could not have been more wrong. Zero coverage in that area of Minnesota. If you have travel plans to places like Warroad, Baudette, or other towns in that area, be prepared to buy a Verizon sim card in order to get a signal. The only reason for 2 stars is because the sim cards work locally.Nov. 30, 2022. I have yet to receive a refund as I was told I would while in their store. I have to assume that there will be no refund, full or partial.
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November 2022 by Renee Meuwissen
Very helpful. Solved phone problem quickly. Only a 3 minute wait for my turn.
