Kwik Trip #928 is generally described as a pleasant experience with friendly service and a nice staff. Customers appreciate the many gas pumps, the selection of goods, and the two car wash stalls where vehicles come out super clean. The homemade chicken salad and potato wedges are noted as fantastic and delicious. However, there are consistent complaints about food availability. The location frequently does not have prepared food items ready, such as crispy chicken sandwiches and potato wedges, requiring special requests. Some also find the sweet tea to be consistently and ridiculously sweet. Despite these gripes, it remains a place with wonderful friendly service that regular customers enjoy.