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April 2024 by Chris M
I try to shop local and frequently go to Prior Lake Hardware where I know things cost a little more than the large stores. Today, however, I tried to buy four 40 pound bags of water softener salt that was advertised at 2/$15. The four bags rang up as $8 each and, after tax, the total was almost $35. I showed the cashier their sign but they refused to honor it. I went to Home Depot and paid $25.
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March 2024 by Ed Veits
Employees seem indifferent. Most of the time they don't have what I'm looking for or enough of it where I'm frequently told to go to the other store. Certainly not a "one stop shop"!
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February 2024 by Daniel Geary
Friendly and helpful staff. Decent inventory. Prices are a bit on the high side.
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February 2024 by Kathi Mickelson
Helpfully personnel
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January 2024 by Mikel Medland
Great place to get live bait
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October 2023 by Arlen & Judy Ellingson
Always so helpful and knowledgeable about so many thing!!??? ok!!
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August 2023 by Mitzi Beliveau
I was greeted when I first came in the door. Fast service.
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June 2023 by Joseph
Great place to stop if you don't have time to go to Menards home Depot or any of the big box stores
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April 2023 by Mark Anderson
Wide variety, great people
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April 2023 by Camryn Noess
Great store! Alway has good customer service and the hardware parts I need. I always try to shop local first to find the things I need and this store always has it.
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April 2023 by Chris Rooney Home Experts
Chris Rooney Home Experts has been using the services of Prior Lake Hardware for many years and can personally attest to the quality of their products and services. They are friendly, reliable, and always willing to help with any project that comes their way. The hardware store offers a wide variety of products such as tools, building materials, electrical supplies, and paint. The store also has knowledgeable employees that are more than willing to answer any questions customers may have. Chris Rooney Home Experts is glad to have Prior Lake Hardware in the local community and highly recommends their services to past and future clients.
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January 2023 by J.C. LEWIS
Always helpful and knowledgeable staff.
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December 2022 by Andrew Hanson
They have what I need, when I need it, and they are very helpful.
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September 2022 by Joe Fonseca
Recently, I brought in my Craftsman lawn mower for repair under warranty. I verified with Craftsman customer service that this specific Ace was a place I could bring it. I even called the Ace off Main St to again verify I had the right location.I arrived at the Ace and notified the front desk employee that this was a Craftsman lawnmower, under warranty and I was told to bring it here to be fixed. He acknowledged, took the lawn mower and that was that.I called two weeks later after hearing nothing and was assured the mechanic would be looking at it tomorrow. I waited another week and called again. It was apparent the lawn mower still had not been looked at. I was now being told because it is a Craftsman that they cannot work on it under warranty. I explained to them everything I mentioned above and was told to maybe call Craftsman again. I assured them that Craftsman would most likely tell me to contact Ace and the run around would continue.I understand that mix ups happen, but to hold onto my lawn mower for 3 weeks, finally take a look at it and say that there's nothing they can do and either I can pay for it or pick it up seems ridiculous. Maybe Ace could contact Craftsman since there seems to be a disconnect between the two?Well, this was my experience with Ace and my grass is out of control! 2 Stars because the gentlemen I spoke to were nice.
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June 2022 by Lauren Riley
They are always very friendly and helpful. We enjoy shopping there frequently.
