O'Reilly Auto Parts store #2424 in Prior Lake, Minnesota offers a wide range of auto parts, tools, and accessories, as well as free services like battery testing, wiper blade installation, and brake resurfacing. This location has been a mixed experience for customers, with some visits being positive and others quite frustrating. The store's staff receive both praise and criticism. Some employees are described as helpful, knowledgeable, and eager to assist, while others come across as uninterested, unprofessional, and unwilling to go the extra mile. Customers note inconsistent customer service, with younger staff generally providing better experiences than some of the older employees. Technical issues with the store's computer system also seem to contribute to frustrating checkout processes. Despite the occasional poor service, the store is still appreciated by loyal customers who value the convenience of having an O'Reilly Auto Parts location nearby. Standout employees like "Red" and staff members named Ron and Ben are highlighted for their exceptional assistance. Overall, the quality of each visit to this O'Reilly appears to be a bit of a gamble, leaving some customers hoping the management will work to improve the consistency of their customer service.
They always have the parts I need. They are friendly and helpful.
February 2026
I needed some bolts for the bottom guard on my car. The gentleman installed them for me on the spot! Thank you so much!!! Great place, kind people.
December 2025
An associate was helpful with replacing a battery. One other time another associate flat out told me they don’t offer any assistance with code scanning. Seems like a smart service to offer.
