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8:30AM - 5PM
3 Thomson Rd, Esko
Banks
“First off, I want to make it clear that this isn’t a negative review.
I bring my elderly mother into the Hermantown branch at least once a week. Over time, we’ve gotten to know the ladies behind the counter pretty well. My mom enjoys chatting with them, and they’re always kind and patient with her. It’s honestly a highlight of her week, and I appreciate the way they treat her.
A while back, we noticed that two of the women we used to see regularly weren’t behind the counter anymore. We’ve since seen one of them around the bank but not at her usual post. I don’t know the details, but it did catch our attention.
Lately, I’ve noticed it’s been taking longer for folks to get helped. I usually sit back and observe while my mom chats, and it does seem like the bank is short staffed. Naturally, I assumed you might be in the process of hiring, but when I checked online I didn’t see any open positions listed, which prompted me to share this feedback.
The women working there now are doing an amazing job, seriously, they’re efficient, friendly, and clearly care about providing good service. But it’s also clear that they’re being stretched thin. It’s tough to maintain that level of quality and personal attention when the lobby is full and the team is running at half strength.
I just wanted to pass this along in case no one has said it yet: a couple more hands behind the counter could go a long way in supporting the great team you already have. Thanks for listening.
— A regular son who just wants the best for his mom (and your staff too)”
8:30AM - 5PM
2822 Tower Ave, Superior
Banks
“Malia with the loan office was outstanding. I had talked to several people through the loan office and no one could explain to me why my loan payment was more expensive. Everyone I talked to before was very argumentative and wouldn’t explain anything to me. Malia's help and patience with me was outstanding. She has restored my faith in National Bank of Commerce.”
“Very friendly atmosphere and helpful people. I appreciate the small town feel with the comfort of the professionalism one would expect from a solid banking institution. I am very happy with my experience. Samantha deserves an honorable mention.”
8:30AM - 5PM
306 W Superior St, Duluth
Banks
“I've worked with a few people at the National Bank of Commerce and they are always great to work with. My emails are answered quickly and they always know how to handle my questions. I highly recommend the National Bank of Commerce.”
“All of the staff are amazing. I always have a wonderful experience whether it be via drive thru or inside. I have banked with NBC for about 25 years and have never had a bad experience. Thank you to all employees for being so amazing.”
“I get a little angsty every time I need to come into a branch. Taryn made my experience rather easy and definitely calmed my agoraphobic nerves. Appreciate it greatly!”
“Everyone is always so nice at this bank! ✨️ I've been coming here for years, Thank you for your great service!
Seriously, when I'm pulling up to the window and yall know me by name ?
You are all so sweet whenever you surprise me with doggy treats? my little Coco loves it!
Customer service can be interesting. That's why I appreciate what you guys put out as a team ?”
“North Shore Bank of Commerce continues to be an awesome bank for us. Competent and courteous like the old days, but modern up-to-date conveniences. Thank you for your great service!”
“I love my Wells Fargo branch, I could use the convince of the drive-thru, of course, but I choose to say hi to everyone inside!
I've been struggling with my business, personal life and a bunch of other crap you wouldn't believe if I told ya.
Absolutely the nicest staff ever, I didn't forget about Kevin, I'll tell you sometime what a genuinely great guy he is, I was really in a mess and the entire staff really got me back on my feet, business is going good and other things in my life are improving also due to these guys help.
I can't say enough about this, I'm 57 years old, was doin very well for many years, first class airplane money, things happen that you can never anticipate that will have you living in a car, not kidding, It's remarkable how you can loose absolutely everything in a matter of a year.
Thank you wonderful people at this branch!”
“I have had nothing but good, patient interactions with the people at the Kenwood branch. Can't believe others had bad bad ones.
I guess everyone has bad days.”
“Michael Alseth is the best !!! He help me go through to reopen my bank acc and super duper nice !!! Not gonna like if I can give 10 star I would !!! Thanks again !”
“This is a very professional and helpful bank. Everyone was upbeat and professional. I went in to open a business account and decided to move my personal account to BMO. I highly recommend this bank!”
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“I love working with Rachel, Jill, Laurie and Jess at the Esko branch. It’s always service with a smile and I appreciate that they know who I am when I walk in the door. Small town customer service at its best!”