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October 2023 by Joleen MacHolda
I needed new tires and got a quote. When I had them installed, they were five dollars a tire cheaper than my quote. They could’ve easily said they were five dollars more. Today I went in for an oil change. I had new windshield wipers in the front seat of my car that I would have installed when I got home. The staff person asked me if I would like him to do it for me. I feel like this place is honest and customer friendly. I would not consider going anywhere else.
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August 2023 by Brittney Cotner
Fast and friendly customer service, and upfront pricing. They were also able to get me on the schedule very quickly. I will be coming back for my future needs.
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June 2023 by Kathy Curry
Great quick staff. Fixed my car quickly and did a great job! Thank you guys!
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December 2022 by Cody Prescott
Very honest and upfront jason and chris and mechanics were very helpful. Apprciate you guys at southwest sales and service.awesome service?
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September 2022 by Cassandra Ryan
Open and honest communication with the sales staff. Only place in town I feel comfortable not getting a quick one pulled on me because I'm a female. Great business to work with!
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July 2022 by Quinton Liebl
The guys at Southwest Sales and Service were great to work with. Great customer service and an easy buying experience. Rick was great to work with.
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July 2022 by Heather Liebl
Great customer service, quick email & phone response, honest and accurate listing-excellent team to work with!
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June 2022 by Gaylord G
Steer clear of this place.I don’t leave reviews often, I just feel it’s really important on this one so folks are aware of thisI just purchased a truck here but could shake the feeling this is a shady place. The truck was fine so I bought it in the end. But here is my experience.I spoke with Rick the sales man as it was a 5 hour drive for me to get there. I asked about the truck and very specifically the tires. He assured me no surprises , tires were in fine shape along with everything else.When I arrived I noticed immediately the tires were in obviously rough shape to the point of completely shot. I pointed that out and stated my disappointment.While we sat at Ricks desk discussing the issue of the tires , Chris ( owner) was at his desk behind me with auction blaring very loud and annoying. When Rick offered a little off the price for the tire deal Chris the owner chimes in from the back that he could put tires on it today and sell it for 3k more tomorrow. Basically told me to stuff it. Then kept his car auction noise blaring with no further comment.In Ricks defense he apologized for his rude boss and was very uncomfortable.After I purchased the truck I confronted Chris and told him I could care less the cost but it was on the principle that I was lied to about the tires. No apologies, he just said I should have asked for more pictures from Rick.I run two businesses, customer service is number one. It’s not here, the owners could care less. They are the ones who give the bad image to the sleazy car sales man.I have a large fleet of vehicles in my business , I will not give my business to this place again.
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June 2022 by North Jersey
Chris, the owner, offers vehicles at a fair price. I flew out from New Jersey, and Chris had someone drive out the 2017 Yukon XL Denali to meet me in Minneapolis (saving me a good four hours driving and an Uber fare).Although the salesman's descriptions could have been more thorough (cracked bumper cover, nonfunctional park assist, and second-row headrests that needed replacement), Chris took responsibility for this oversight and offered a monetary concession that satisfied me.All in all, the unsolicited offer to drive the vehicle to the airport, the price concession, and the responsiveness of the sales team left me satsifed with the deal. I wouldn't hesitate to fly out again for one of his vehicles.*Afterthought*I was concerned about salt damage, and, as advertised, the undercarriage looks pretty clean on the vehicle.
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January 2022 by Christa Moen
Would never recommend going to this place. very shady if you're looking to get a used vehicle you're better off going and looking for a private sale. than going to this place plus they try to rip you off too.
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December 2021 by Bonnie Hayes (Bon Bon)
This is the one that I was talking about charges a lot of money and so does most car repair places I think that should be monitored. I also asked if they gave people and social security or breaking he said no. It'd be nice to have a local car repair that gives social security people a break and doesn't charge a lot.
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November 2021 by Nicole Guimond
So, this dealership sold me a car. Knowing I lived out of state and that's where it would be going. TOLD me that the car was safe and was checked over (I have THREE WITNESSES TO THESE STATEMNTS) And I have a major issue 14 DAYS after purchasing it, an issue that COULD have been DEADLY had it happened at higher speeds and I called them for clarification of some things and they were rude, told me that when they said it was looked at, it meant the made sure no fluids were leaking and never even popped the hood. So I reported them to the BBB. Who took my case. And the owners response was "well I wouldn't buy a 1,000 car for out of state so that's her problem" oh really?? So why did yall GUARANTEE ME that it was safe and a great deal?? What?? So, you admit you KNOWINGLY SOLD ME A CAR YOU FELT WAS UNSAFE ALSO KNOWING I WAS GOING OUT OF STATE! I even have a letter dated stating him telling me this!
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November 2021 by Just_Jess_in_MN
Almost bought a car from here a couple years ago… I am so glad I didn’t based on my sisters recent experience with this dealership and the other bad reviews.
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October 2021 by Norb Ratner
Sales said nothing wrong with the 2015 Trk, motor had a miss, truck was a flood vehicle, did not find this out until bought it and had Ford garage inspect, dash lights don’t work but was bought in day so did not notice, motor oil was black and mechanic stated inside valve covers it was burned which shows no reg maint, both front 4 whl drv u joints were out, no spare, tires mismatched, brake rotor slots were plugged with mud , all 4, on further inspect and contacting the previous driver, Trk was in water and mud for a week up past the headlights, Beware this scam place
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September 2021 by Tiny Halligan
I asked one simple question what's wrong with the truck? They got mad at that and started saying I shouldn't be asking for information on a $2500 truck. So if you have money they will probably treat you nice
