CVS Pharmacy receives mixed reviews regarding customer service, with experiences varying greatly depending on the staff member encountered. Some customers report instances of rudeness, unhelpful behavior, and staff rushing them on the phone and in the store. These negative interactions can cause significant stress, especially when dealing with prescription deadlines. However, many other reviews highlight phenomenal, caring, and knowledgeable staff members who are friendly, efficient, professional, and patient. Specific pharmacists and technicians are praised for being incredibly helpful, kind, and positive ambassadors for CVS. They provide comprehensive medicine care, offer valuable advice to save customers money, take time to answer all questions, and go out of their way to solve problems efficiently. For some customers, these outstanding individuals are the sole reason they continue to use the pharmacy, noting that such staff should be paid their worth in gold for their exceptional customer care.
Friendly on the phone when a new customer, but not so much face to face in the store. New pharmacy, new coverages....... I'm new in Minneapolis and with CVS.....be nicer!
March 2024
This pharmacy is great. Very friendly, efficient, professional and knowledgeable staff. Pharmacist advised me on how to have my physician re-write my prescription to save money, and my out-of-pocket expenses went from $93 to zero. Just moved from out of state, so nice to find such a caring place!
April 2021
The employees try really hard to provide exceptional customer service, but this is a busy pharmacy and they don't appear to have adequate staffing and meds are frequently out of stock. CVS could do allot to improve this location, but the workers are really great!
