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March 2024 by Keith B.
If I could, I would give this company zero stars. Oakdale MN location wouldn't put my return back onto my credit card and forced me to leave with a merch card. When there was word that David's Bridal was filing bankruptcy, I called this store specifically and they assured me it was a rumor. Fast forward a month later, I went to order a dress for my daughter and my merch card had been cancelled by the company. The store isn't accountable, the company isn't accountable... I'm just supposed to be out this money. I suggest anyone thinking of using this company to look over their return policy. If it's merch card only, run.
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March 2024 by Jana V.
Rose in Maple Grove is amazing! So patient and helpful, she was great working with my indecisive daughter.
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February 2024 by Caila Layne
As a first time bride I guess I had an idea of what to expect but I was caught off guard by David’s bridal. Terrible experience at the Richfield location.I picked my dresses and I was told I would have a consultation which is why I made an appointment. The MANAGER was my consultant and was supposed to be helping me but instead was helping 2 of us and by 2 of us I mean only the other gal. I was not assisted in any way. My mother and bridesmaids had to help me get dresses on and off. We had to use our hair clips from our heads…to tie off the dresses because the manager kept the clips so none of the dresses were working right. She was in the fitting room with the other gal the whole time and just looked over every now and then to ask me what I thought and I really just wanted to give her an earfull about how disappointed I was and how terrible the situation was. I made an appointment and felt like a Macy’s cashier could have given better help. You expect me to pay $1500 for a dress that I have no clue if I like because I have no help to even keep it on my chest let alone have my family being disrespected when they come to help me and should be able to enjoy themselves. Instead we are not getting paid to do their jobs and potentially ruin a dress.
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February 2024 by Shanna Preston
Was a wonderful first experience with a dress. Will definitely be back to see Faith! She was the best!
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February 2024 by Chloe Michael
Nicholas was the best! Very personal and helpful finding not only my wedding dress, bridesmaids dresses and my mothers pant suite! He dealt with all our tears and emotions wonderfully?
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February 2024 by Alexis High
Taj was absolutely AMAZING! She made us feel good about trying dresses on and helped me find THE one! Can’t thank her enough!
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February 2024 by Makenna Collins
David’s is such an amazing and uplifting place to go for prom! and the people there is just as amazing! I had Ina and while i’m the most indecisive person ever, she helped me decide between two dresses by flipping a coin. she was absolutely amazing and was a very good hype woman!
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February 2024 by Bailey Foss
AMAZING!!! Faith did a great job of making us feel comfortable, cared for, and understood. She did everything she could to find the dress style we wanted, gave us all the options we needed, with a smile. She made us smile and laugh and feel so special!!!!!!!!
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February 2024 by Alexis Reed
In-store customer service was excellent! Kind, understanding employees who are able to problem solve quickly and efficiently (thanks Kayley!)
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February 2024 by Johana Galindo
Karen was helpful
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February 2024 by J Bartley
I went to the Richfield location tonight and I walked around for 15 minutes, looked at numerous dresses (some of which I took pictures of), I went through all of the racks that didn't have dresses in clear covers, some of the racks I revisited more than once and in that entire time not a single associate engaged with me. There was one associate who was engaged with customer, so she obviously wasn't available, but 4 others were on the salesfloor and made no attempts to ask if I needed help, if I wanted to try anything on, or even ask what I was looking for.I will admit I did not have an appointment as I was unsure if I was going to be able to make it to the store tonight - but I checked the website and it said they allow walk-ins. I also understand that I could have approached an associate to ask for help, but they did not seem to want to engage with me and it made me feel very unwanted and unwelcome, so I left. It was a very disheartening experience.
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February 2024 by Betsy Kumagai
Jila was amazing seamstress that made my sisters dress fit like a glove!!
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February 2024 by Lola Galpin
Found my prom dress here. They take walk ins! We went right away and the options are size friendly and seem limitless compared to a lot of other places! We were still choosing between three and the staff was super helpful. We had someone checking in and offering help and being positive the entire time we were there. The dresses are very affordable compared to a lot of other places and they ask for your school to avoid double ups!
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February 2024 by Kerry Casey
They were quick on stitching up a rip I had in the dress. I was in just as fast as I was out! They did a great job.
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February 2024 by Shar Hankins
I was super pleased with the customer service here at this location. Thank you so much David bridal for providing what I needed the most I had a bridesmaid dress altered within a few days it was completed and perfectly altered. !! Thank you Sonya for the quick turnaround of alterations and helping me find the right dress for my sister’s wedding !! Your amazing !!!
