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August 2022 by Gretchen T.
Do not want to give it 1 star. DO NOT USE HOME DEPOT RICHFIELD SERVICES!! Such as installing a kitchen countertop!! I met with the consultant at Home Depot in February 2022 to choose a sink and countertop and they let me know the countertop people Crew2, Inc. would be contacting me which they did. The sink was delivered to my home early March. Crew2, Inc. came out to measure but then I didn't hear from them. I called them and they told me the hold up was because of the edging and that I would have to choose a different edging. I chose another edging and again didn't hear back. I called them again and they scheduled the installation for July 29. Yes I had waited this LONG!! I contacted a plumber to take out my existing sink and he came the night before. I called Crew2 by 11:00 a.m. on the 29th because they were supposed to come in the morning and they told me they hadn't cut the countertop!! I again had my plumber come back to reconnect my old sink. Home Depot told me that if I wanted to cancel my order I would need to put my sink on my outdoor (duplex) front step and FedEx would be by within a WEEK to pick it up! My step is about 2 feet wide and both sides of the duplex use this step and there was a chance of rain!! Because I didn't want that to happen I gave them a second chance. This time for today August 15th. I again had the plumber come out this morning to take out my sink. Guess what?? Crew2 doesn't have my countertop cut!! Here we go again!! So you say that it's Crew2, Inc.'s fault......yes obviously not a good company, BUT HOME DEPOT HIRES THEM!! OBVIOUSLY HOME DEPOT RICHFIELD DOES NOT CARE ABOUT THEIR CUSTOMERS!!!!
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May 2022 by Jade W.
The garden center had so many beautiful plants! I appreciated the explicit signage about sun requirements, perennial vs annual, and all the clearance prices! I definitely scored during our visit.One employee was super helpful. They approached me and offered help. I was looking for something specific and they walked me over to where it was! Another time during the same trip, I needed a cart while already in the garden center. There was a group of employees by the checkout there goofing off, which is fine by me (I'm not their boss), but it took asking excuse me twice to get help. One employee grabbed me a cart and the others just stared at me awkwardly.we checked out with the main self-checkout, not within the garden center, and the handheld scanner made the process much easier! Unfortunately one of the plants didn't have a sticker. Again a group of employees were chatting in a circle near us and we couldn't get their attention for help.
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March 2022 by Joe S.
This review outlines fraudulent business practices - beware of this SCAM prior to ordering from Home DepotUnless you want to be a victim of this Bait and switch business practice - FRAUD - I'd suggest you visit the following websites for your hardware needs:1.) Lowes.com2.) acehardware.com3.) Menards.comI ordered a stove from this store online.Their price was higher than Menards BUT they advertised a delivery date 4 days sooner so I went ahead with the order because I needed the stove ASAP.I called the night prior to my delivery and was told by an operator that the delivery was confirmed for the next day and that I should be available for delivery from 1-5 pm (Saturday).At 12 pm I received a text saying my delivery was delayed to 10 days later.The operator told me that the Home Depot website often advertises install dates it can't actually honor so that people will decide to order from Home Depot instead of a competitor.BEWARE that the Home Depot website is misleading you and delivery dates are NOT to be trusted - this was confirmed as a standard business practice by their own customer support rep.No discounts for being the victim of this eitherUnless you want to be a victim of this Bait and switch business practice - FRAUD - I'd suggest you visit the following websites for your hardware needs:1.) Lowes.com2.) acehardware.com3.) Menards.com
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September 2021 by Jo-Ellyn P.
Used the Home Depot installation service to create and install my blinds for my whole condo. Had wood blinds made for my living room and dining room. Beautiful...until 7 months later the tiny and inadequate little plastic piece holding the blind strings together broke making it impossible to pull them up. Ordered the part and what followed has been the single worst customer service experience I have ever had. Multiple calls left on voicemail with no reply over 3 months. I was able to talk to a lovely woman named Roberta who explained that they were seriously overloaded with work and thousands of calls. Finally the part comes, installer shows up at my house and 5 minutes later he leaves telling me it would take too long to restring and that what he has done (simply shoving all of the strings in a little plastic piece leaving them bunched and uneven) is "good enough" and he leaves. I tried to ask questions and was told that he has 20 years experience and knows what he is doing. Plastic piece immediately came apart and blinds catch going up and down and once again unusable. Put in more multiple calls to the installation service, finally got lucky and it was answered. Was told I only had installer service for one more month and they would have an installer pick up the blind, bring to have it restrung and return it. That has been almost one month ago and still no installer. I fear that when it is picked up, I may be without my largest window covering for a long time and still get a blind that is not made well when it is returned. This was a splurge expense for me to celebrate a personal success. I don't have money to waste. Very very bad experience. Home Depot Installation Services doesn't value their customers or honor their warranties. I am stuck with this now. I only hope that after reading this I can prevent this from happening to someone else.
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February 2021 by Merle I.
I was looking for a storage cabinet and Home Depot had one I liked. They also offered a small $5 coupon online. The website said that there were limited supplies online and to call and see if it is still available at the only store within 90 miles that says has them.I called and a very helpful gal said that they had exactly one remaining. I asked if I can purchase it online and come and pick it up curbside. I was told that it may take a day or two before they can get it set aside for me. I was told I would have to come to the store and get it. She did say she would set it aside for me she was very helpful again for me. She called back a few minutes later to say that her boss yelled at her and that she couldn't do that after all. I asked again if I can pay for it and pick it up curbside but she said that in order to pay for it, I would have to come into the store. I said I will be on my way.I get to the store and I know I will need a sturdy cart to carry the box this cabinet comes in. None available at the entrance so I grab a regular cart. I find the cabinet and lift it onto the cart and wheel it to the checkout counter. I normally would use the self-checkout lanes to remain socially distant but I signed up for Home Depot's promotional emails and texts so I can get the $5 coupon. I assumed I would need to have an employee scan that in. I also needed to try to keep at least one hand on the cart because the weight of the cabinet on the regular shopping cart was very tippy.The checkout clerk asked if I would like to save $30 on my purchase by signing up for the Home Depot credit card and I said I didn't need another credit card. She said again what a great deal it was and I replied again that I wasn't interested. I showed her the code for the $5 coupon I had and she had trouble with that. A supervisor replied that it is an online coupon only. She didn't care that I tried a couple times to purchase online and come pick it up but since Home Depot would take a day or two to go to aisle 3 and grab the cabinet, I offered to come do it for them and save us all some time. Needless to say, I got the cabinet, but I don't feel good about shopping at Home Depot. I may never go back again because of the treatment I received there.I think I will return this cabinet and buy another one elsewhere. I don't blame ClosetMaid, it seems like a very nice unit that will solve my problems with storage nicely. But I don't think Home Depot deserves credit for this sale.
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December 2020 by Ken W.
Out of inventory most times, employees will literally avoid all shoppers. This is at least 8th time I've tried to buy something here...but no inventory. Amazon continues to get more of my business...
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October 2020 by Cody Losh
I got banned for paying for my items the stupid security thought I stole I demand to have my rights back I never once did nothing wrong to that store the cashier failed to scan some items what a load of bs
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June 2020 by Davina St James
not practicing any covid 19 saftey protocols. was quoted a price fir paint then cane to checkout & it was $5 more. no one seemed to want to help.
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April 2020 by S S.
First ring suburb Home Depot. Recently bought a shop vac that was missing some attachments it was supposed to have included. Most stuff seems like it was already purchased and then returned and refurbished because the boxes have been opened already and are taped shut. Lines for returns and exchanges are long, I waited 45 minutes because the store already got your business and returns cost them extra, they had one cashier on the job and no where to sit while waiting.
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December 2019 by Angela Danielle
Very friendly staff! My mom is the FES there and people still came up and asked if we needed help!
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August 2019 by Martiey M.
They get 1 star only because the carpet installation crew was great. Almost two months ago I ordered new carpet for my master suite. Measurements were taken and five weeks later the installation was scheduled. When the installers were almost done they discovered the carpet was 12" too short and there was no place for a good seam. I talked to the store and they insisted the room had to be re-measured. Meanwhile all of my bedroom furniture, including my dis-assembled bed and dresser plus bi-fold doors are in my master bath. The room is totally useless. Per the store the room was re-measured five days ago. Because there isn't a piece of carpet from the same dye lot big enough the whole job has to be re-done. HD promised I would have an ETA for the new carpet by today. It's 9:06 pm and I've not heard from anyone. All told their mistake will have displaced me for almost a month. They have said they will not discuss compensation until after the job is complete. Meanwhile I've had to buy toiletries, move into a spare bedroom (thank God I have one) and wash and wear the same clothes over and over. I will NEVER do business with HD again!
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August 2019 by Kevin M.
Awful experience at the tool rental desk on 8/18 that continued to 8/19... Visited this Home Depot at 8:00 am on 8/18 to rent a rototiller for a backyard project I was working on. There was one person in the tool rental area (at 8:00 on a Saturday during the summer?!?) and three customers waiting for service while this single employee answered questions, got equipment, helped hooking up trailers, unlocked equipment, etc. The person ahead of me even had to bag their own sandpaper for what was most likely needed for a floor sander. The customer experience wasn't great in that the employee was rather ambivalent and lacked the amount of hustle that was in alignment with the number of waiting customers and the area was understaffed. Bottom line, I waited 40 minutes to rent a rototiller for a 24-hour period. Fast forward to the next day, Sunday, and I needed to keep the rototiller an additional day to finish up the project. I called the number on the contract, listened to the automated corporate voice message specifically for the tool rental department and after several rings another corporate voice message let me know that I was being transferred to another area (general store operator maybe?). Several more rings went unanswered until I finally hung up. I called again and the same process repeated. Contract says something about a $275 fee if the tool isn't returned on time, or some language like that, which prompted me to get in the car and visit the store and let them know I needed the rototiller for an addition day and extend my contract. While on the road to the store I dialed the number on the contract again and this time someone answered. After asking about keeping the tool an additional day I was assured that I would be changed either the 4-hour rate or a full day rate depending on how long I kept the tool. Good news! However, when I asked how much that would be, the response was (in a "why are you asking me to do this" voice) "Ugh, I don't know, and I'll have to log into my completed..." Wow, just wow....I told her to forget I asked, completed the call, and returned home. I'll update this post after I return the tool if the crap-tacular experience continues. Summary - This is the last tool I'll rent from this Home Depot. This location appears understaffed and customers appear to be to much trouble for the employees I dealt with.
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July 2019 by Edward Mann
usually they got everything I ever need
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July 2019 by William Spooner
bring back cashiers and home more employees on hand to answer questions...downhill bros....downhill
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May 2019 by Kirsten K.
I just visited the Home Depot in Richfield, MN and I had a very poor experience there. I was wanting to order multiple items that were not in stock at the moment, and I have had no trouble doing this at the customer service desk in the past. But today Fred in customer service gave me a lot of attitude when I asked him for help placing an order and told me it would take myself the same amount of time to go home and do it myself. Now I am home trying to order all of my items, and some are only available in store, some are only available to be shipped to my house but with an additional cost. If someone in the store would have been willing to help me do this and have all the items delivered to the store it would have been a lot easier. I am chatting with someone online trying to figure this all out, but they said I will have to go to a store and have them help me as they cannot place an order and have it delivered to a store. I wish I would not have been turned away in store from your "customer service" desk. This has become a very big headache. I am trying to order over $1000 in items, but it does not seem Home Depot wants my business, maybe my money would be better spent at Menards or Lowes.
