PetSmart is the world's largest pet supply and services retailer, offering a wide range of over 10,000 products for various pets including dogs, cats, birds, fish, reptiles, and small animals. Customers appreciate the friendly and helpful staff who provide excellent customer service, particularly in grooming and product selection. Many reviews highlight positive experiences with pet grooming, where groomers take great care of the pets and listen to their owners’ needs. For example, one customer praised a groomer for not shaving their dog too closely, resulting in a soft and cuddly look. While the selection is large, some customers noted that pricing can be tricky, with bulk purchases sometimes being more expensive. However, shopping at PetSmart can still be rewarding, as one customer experienced a discount on grooming services after their dog required extra time due to matting. The ability to shop online and pick up in-store within two hours adds convenience for pet owners. Overall, PetSmart is recommended for its variety of products, dedicated staff, and quality grooming services, making it a go-to destination for pet needs.
Staff is super friendly and the dog food prices are the best I've found.
March 2026
I appreciate the effort the staff put into helping customers. Retail is a thankless and unending slog, but across multiple visits, I see employees at this specific store still chugging.
September 2025
I'm rewriting my review. They actually read them and they apologized for the not-so-great service I received for curbside. I just wanted to see how much I appreciate that. And thank you so much to everyone!
