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October 2023 by Alan A.
I had been a customer for over 10 years. Recently, Pilgrim screwed up a pair of suit trousers -- pressed them completely wrong. They admitted their mistake, tried to remedy their error once and failed. I then had my tailor (who made the suit) properly press the trousers; problem solved. Pilgrim credited back my total cleaning order (even though I only asked for the suit to be credited) and then paid what my tailor charged me to fix their admitted mistake. I thanked them for that. Now, however, with what can only be described as spiteful revenge, they have refused to do business with me when I tried to have them pick up dry cleaning -- after 10 years! -- all because their admitted screwup cost them about $150. They have no customer-sense. They should not be used by anyone.
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August 2023 by Henry Pinos
Came here to wash some clothes and the washing machines are horrible they don’t wash very good and left my cloths very soapy
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July 2023 by Elle Golden
It is clean and there are alot of machine but omg so expensive. I went here to wash a comforter because my apt machines have an agitator in the center. Machine at my apt cost 1.90 the same size machine at this place $3.50!Next size up washer is $4.00 and its $4.00 for 30 mins to dry.
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June 2023 by RJ Renz
Absolutely LOVE! I have had an amazing experience every time i go. The staff is incredibly friendly and knowledgeable. You can really see them working as a team. I have had them do wash and folds for my unmentionables and socks. They always fold them so nicely and put in a bag with a handle for easy carrying. The drycleaning always looks pristine. Like new! They have an excellent spotter. I feel like the stains are no match for him. Best Drycleaners & Launderers hands down. I have been going for 3 years!Services: Laundry wash & fold
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May 2023 by Alvin Sookdeo
I used to enjoy coming to this place how to delay with my order not a huge issue however I will not be returning for one reason the absolute incredibly rude unprofessional Jennifer if that is really her name heavy set female when some tattoos that looks like they were done by a 2 year old with crayons not even an apology for putting out hole in one of my shirts. I stopped in to pick up my order made it very clear that I needed to have it by a certain time was told absolutely no problem this is clothes that I need for work I have not missed a single day of work in over 20 years the order was not ready on time they told me I can pick it up the next morning by 9:00 I told him no problem 9:00 the next day that is the latest I can be however instead of apologizing Jennifer again if that is really her real name heavy set white female with tattoos again that looks like it was done by 2 year old with crayons instead of saying hey we're sorry you always ready yet doesn't even make eye contact with me head is down looking at the floor and says you can call us later to see if your order is ready. I am sorry but in my business if one of my clients orders are not ready I call them and let them know that the order is being delayed my clients just happened to be companies like 3M General Mills just to name a few. So here is a little lesson for the owners of this business first of all employees should be wearing name tags at all time proper greet and assist and please there's no need to lie it's simple explanation and the truth no need to be rude especially someone who is constantly bringing you business I walked in your doors expecting quality service you are a destination these are the same things I teach my own employees on my business has a five-star region not just on Google not just by the Better Business Bureau we will leave the rest of the comments for you to fill in
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May 2023 by Melanie M.
All staff members I encountered were very friendly but that doesn't make up for my $300 Ugg comforter being RUINED. I was only reimbursed for the $50 I paid to have my comforter ruined and was offered a $100 store credit. Store credit???? Why would I want to use a service that has already ruined an item of mine that was very expensive? Also, why would I want to use a service that doesn't care about the customer? I DO NOT recommend Pilgrim Cleaners.
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May 2023 by Barbara Madson
Had 2 area rugs cleaned. Great job! Very pleased with the service.Service: Carpet & rug cleaning
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November 2022 by Mark and Missy Kvamme
Oh man! I've never been to a dry cleaner before. I've driven by Pilgrim Cleaners a gazillion times and always wondered what goes on in there and how their operation works. So please let me tell you that...it...was...incredible!! We dropped off a pair of Ugg boots. The black suede was completely covered in salt staining, dirt and other residue. The inside wool material was completely flattened and just completely worn out. In other words...I thought the boots were beyond restoration. I couldn't have been more wrong. When we got the boots back, not only did they restore the inside wool material, but the outside, black suede looked like new again!! I thought just for a moment they'd made a mistake and gave us someone else's boots.The service was exceptional as well. The staff was instrumental in convincing me that the boots were in good hands because I had serious doubts about how they'd get them clean. I'm really happy I followed through with the service. It won't be the last time I go there.
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May 2022 by Amanda Mae
Update: After 2 weeks of using the laundry service they would miss my scheduled pickup which would not guarantee a 24 return. Instead caused a delivery 2-3 days later. Having limited clothing caused an overwhelming stress and forced me to stop using the service for being unreliable.After living in the UMMC with my husband for over a month and washing and hang drying my cloths by hand. I searched and called many laundry services but none would pick up at my location until I found Pilgrim Cleaners. I'm limited on clothing and many other cleaners only offer pick up and deliver the following week Pilgrim Cleaners are able to pick up right away and deliver the very next day! Their wash and fold service is a life saver!
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April 2022 by Carol L
This was my first time using them. Friendly staff. This is my new dry cleaners.
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March 2022 by Gail Jones
Reasonably clean. Very busy.I stopped in just after 3:00 on a Sunday to wash & dry a queen size comforter. $9.00 to wash.Just got the machine going & a clerk walked up & told me they were closing & I would not be able to dry anything.Not cool. Had to bring it home & hang dry in my basement for several days.It would make more sense to close early on a weekday vs a weekend to me, but I rarely use a laundry mat. Just feel like most people would want to use it on the weekends.So beware! They close at 4:00 on Sat & Sun.
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March 2022 by Dana B.
There is NOTHING reasonable about Pilgrim's prices. I brought in three sweaters, and shame on me for not asking for a quote in advanve but they cost alomst $50 to clean. When I asked the clerk how much it costs to clean a sweater, she repondinded $12. Why was I charged over $15 each? A real ripoff.
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February 2022 by T M
I tried to used the washing machine both small and big. The machine water pressure didn’t release, my clothes are still soap sticky from washing. This is my first time coming here. I talked to both people working they said that two blanket absorbed the water. I tell them I have washed many places with only two blanket with the pressure of water much higher at other vendors, you can even see the water. I asked them what I can do. One person come to check on me have come a second time to check on me. They said if you want to wash again you need to pay again. I am truly disappointed on customer service and people working here. Please, DO NOT COME HERE. I waiting my clothes with angry and frustrating. They don’t know what to make right for the customer. They completely makes complain with me as we speak for the third time about the water being completed normally. “Sorry,” the person said is not acceptable. I lost money washing clothes and now I have to wash again at different washing machine vendor.
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January 2022 by Shawn Tregoning
I left my clothes in the dryer and wasn't able to make it until after they closed on Christmas eve, when I got there a very cute woman let me in after they were closed and let me get my clothes out of the dryer and on Christmas eve thats astonishing to me and I kinda wish I would have asked for her number.
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December 2021 by Rove R.
for simple tasks, like shirts they're good. But anything complicated, like stains, stay AWAY! TERRIBLE!