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January 2025 by Ani Costantini
My family and friends have been members since before the silly name change.
Sadly, the last few years have been constant problems.
The app is consistently failing and not working.
My partner was waiting for me in the lobby for maybe 15 minutes enjoying some free coffee after doing some banking. The place was empty. They told him to leave and not loiter.
I had to get s replacement debit card. The card I got wouldn't work. I made multiple trips and was told the system wouldn't process the length of my name and they finally got it to work.
Quite a few people there are really kind, but it's drastically worse than it was. The rebranding was a disaster and the quality is so much more disappointing. We continue accounts there, but have also moved on to other unions.
Disappointed.
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December 2024 by Gregory Vonruden
Closed my account and stole my money with minimal attempt at notification. These people are thieves.
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October 2024 by Sydnee Armstrong
Extremely unprofessional
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October 2024 by J L
Great customer service in person and over the phone!
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August 2024 by certeria magee
Henry is the best bank teller ever! He’s so efficient and nice and sweet and patient! And he pays attention to detail!!
I’d wait in line just to do my banking business with him!!
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May 2024 by Dustin Gawlik
4 phone calls and 1 in person visit just to get a past bank statement. Contact Center staff do not know how anything works in their systems. Depending on who you get on phone a drastic difference in what they know from agent to agent. They will over promise and under deliver every time giving out false information with NO (Zero) FOLLOW THROUGH! Was given runaround for 3 weeks until I got someone on the phone that was able to get my statement to me in the same day. This should have been solved in the first phone call. There is zero training or continuous education at this place. Poor customer service which is the result of poor leadership.
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April 2024 by Yoseph Aloul
Trash service. Weirdest group of employees
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November 2023 by Izaak Drew
HORRIBLE customer service, horrible loan terms, credit card benefits are trash. Seriously the employees are incompetent and don’t seem to really understand anything. No overdraft protection, horrible app, the list goes on. Once I pay my loan I am out of here. Garbage.
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July 2023 by chris renshaw
Used to love this credit union when it was RBCU. Now that it has changed to My Credit Union, I think the president and board have adapted a policy "MY MONEY".I switched to this place full time back in the SHUFFLE OVERDRAFT FEE era of the 2000s. RBCU was great at preventing fees, and if you didn't have money in your account, guess what, they just declined the payment WITHOUT CHARGING A FEE FOR NOT HAVING MONEY!!!My Credit Union charges fees similar to big banks now. They have lost their neighborhood charm. If you try to appeal to one of the customer service reps about being out of state and unable to put any money in your account, they just respond with "Well you signed the agreement with your terms and conditions, so no we can't give the money back!". It is almost as if the reps, all females at this point, are rewarded for holding onto as much banking fees as possible.Since the credit union is not part of the shared branch initiative (a credit union where you can make deposits from another credit union in the group), they lack any convenience like depositing money into a large banking network, yet come with the same big bank fees you would get with Wells Fargo or BOA.So to make this review short and sweet, go to Trustone Credit Union or another Shared Branch credit union. Also, find one that doesn't like to get off on charging their customers overdraft fees. Or if you like fees, then just go to a bank.
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April 2023 by Geoffrey U.
these guys are incompetent scam artists and should never be trusted with a single dollar. their banking and security processes would be laughable in the 1990's and by no means holds up to modern day standards. i will never allow a single friend or family member to bank with this institution again
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January 2023 by Christine A Friesen
I have been with My Credit Union (formerly RBCU) for over 25 years. I have read some of the other reviews and I am flabbergasted with some of these. My experience experience has been nothing but stellar. I use the mobile app, in person, drive up and phone calls. Always have had a great experience with anyone I have interacted with and I keep an eye on my accounts for anything weird which you need to these days with identity theft! Ran across a couple of items this way and they took care of them for me! Awesome experience for me from day one! Love this place ❤️
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December 2022 by Dan Champagne
They allowed my account to overdraft after I specifically opted out. After this I attempted five times to bring my account current, but the only response I was given was an automatic email saying I would be reported to an online system that would not allow me to open new accounts with any bank in the future.
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December 2022 by Chris Friesen
I have been with My Credit Union (formerly RBCU) for over 25 years. I have read some of the other reviews and I am flabbergasted with some of these. My experience experience has been nothing but stellar. I use the mobile app, in person, drive up and phone calls. Always have had a great experience with anyone I have interacted with and I keep an eye on my accounts for anything weird which you need to these days with identity theft! Ran across a couple of items this way and they took care of them for me! Awesome experience for me from day one! Love this place ❤️
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August 2022 by Anthony G
On a scale from 1-10, My Credit Union is pretty good. 4 stars! Would be 5 stars if Cheryl worked everyday.
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June 2022 by Pixie Pixler
Adventure Club is a great feature of MYCU. It’s like meeting friends for coffee….a great way to meet my older neighbors. Just fun.
