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June 2023 by Jenny J.
Employee Nina was really helpful and responsive to me when I was tired and crabby about another employee who was just looking at his phone and clueless. She helped me find two items and marked one down when a similar item was unavailable. Great service. If she isn't already a manager, she should be!
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April 2023 by Pauly C.
Dad had to rent a moving truck from here in the Summer of 2022. When returning the truck my dad told whoever was working at the Tool Rental Desk that the license plate tabs were expired. And they said, "Not my problem". Wow. Great customer service there... NOT! If it’s “not your problem”, then you shouldn’t be working here with your Smart-Alec mouth in the first place. Glad I had better customer services skills back when I worked for THD. Won’t be back anytime soon.
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February 2023 by Pauly C. (Paul)
Dad had to rent a moving truck from here in the Summer of 2022. When returning the truck my dad told whoever was working at the Tool Rental Desk that the license plate tabs were expired. And they said, "Not my problem". Wow. Great customer service there... NOT! If it’s “not your problem”, then you shouldn’t be working here with your Smart-Alec mouth in the first place. Glad I had better customer services skills back when I worked for THD. Won’t be back anytime soon.
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September 2022 by Jeff Eschmann
Great crew...in and out with my rental and return
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August 2022 by Gretchen T.
Do not want to give it 1 star. DO NOT USE HOME DEPOT RICHFIELD SERVICES!! Such as installing a kitchen countertop!! I met with the consultant at Home Depot in February 2022 to choose a sink and countertop and they let me know the countertop people Crew2, Inc. would be contacting me which they did. The sink was delivered to my home early March. Crew2, Inc. came out to measure but then I didn't hear from them. I called them and they told me the hold up was because of the edging and that I would have to choose a different edging. I chose another edging and again didn't hear back. I called them again and they scheduled the installation for July 29. Yes I had waited this LONG!! I contacted a plumber to take out my existing sink and he came the night before. I called Crew2 by 11:00 a.m. on the 29th because they were supposed to come in the morning and they told me they hadn't cut the countertop!! I again had my plumber come back to reconnect my old sink. Home Depot told me that if I wanted to cancel my order I would need to put my sink on my outdoor (duplex) front step and FedEx would be by within a WEEK to pick it up! My step is about 2 feet wide and both sides of the duplex use this step and there was a chance of rain!! Because I didn't want that to happen I gave them a second chance. This time for today August 15th. I again had the plumber come out this morning to take out my sink. Guess what?? Crew2 doesn't have my countertop cut!! Here we go again!! So you say that it's Crew2, Inc.'s fault......yes obviously not a good company, BUT HOME DEPOT HIRES THEM!! OBVIOUSLY HOME DEPOT RICHFIELD DOES NOT CARE ABOUT THEIR CUSTOMERS!!!!
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June 2022 by Jon Hickman
Had a great experience renting a box truck for moving. Truck was clean and in great condition, everything worked as expected and the rental team at the Richfield location were exceptional.
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May 2022 by Jade I.
The garden center had so many beautiful plants! I appreciated the explicit signage about sun requirements, perennial vs annual, and all the clearance prices! I definitely scored during our visit. One employee was super helpful. They approached me and offered help. I was looking for something specific and they walked me over to where it was! Another time during the same trip, I needed a cart while already in the garden center. There was a group of employees by the checkout there goofing off, which is fine by me (I'm not their boss), but it took asking excuse me twice to get help. One employee grabbed me a cart and the others just stared at me awkwardly. we checked out with the main self-checkout, not within the garden center, and the handheld scanner made the process much easier! Unfortunately one of the plants didn't have a sticker. Again a group of employees were chatting in a circle near us and we couldn't get their attention for help.
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May 2022 by Jade W.
The garden center had so many beautiful plants! I appreciated the explicit signage about sun requirements, perennial vs annual, and all the clearance prices! I definitely scored during our visit.One employee was super helpful. They approached me and offered help. I was looking for something specific and they walked me over to where it was! Another time during the same trip, I needed a cart while already in the garden center. There was a group of employees by the checkout there goofing off, which is fine by me (I'm not their boss), but it took asking excuse me twice to get help. One employee grabbed me a cart and the others just stared at me awkwardly.we checked out with the main self-checkout, not within the garden center, and the handheld scanner made the process much easier! Unfortunately one of the plants didn't have a sticker. Again a group of employees were chatting in a circle near us and we couldn't get their attention for help.
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March 2022 by Joe S.
This review outlines fraudulent business practices - beware of this SCAM prior to ordering from Home Depot Unless you want to be a victim of this Bait and switch business practice - FRAUD - I'd suggest you visit the following websites for your hardware needs: 1.) Lowes.com 2.) acehardware.com 3.) Menards.com I ordered a stove from this store online. Their price was higher than Menards BUT they advertised a delivery date 4 days sooner so I went ahead with the order because I needed the stove ASAP. I called the night prior to my delivery and was told by an operator that the delivery was confirmed for the next day and that I should be available for delivery from 1-5 pm (Saturday). At 12 pm I received a text saying my delivery was delayed to 10 days later. The operator told me that the Home Depot website often advertises install dates it can't actually honor so that people will decide to order from Home Depot instead of a competitor. BEWARE that the Home Depot website is misleading you and delivery dates are NOT to be trusted - this was confirmed as a standard business practice by their own customer support rep. No discounts for being the victim of this either Unless you want to be a victim of this Bait and switch business practice - FRAUD - I'd suggest you visit the following websites for your hardware needs: 1.) Lowes.com 2.) acehardware.com 3.) Menards.com
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September 2021 by Jo-Ellyn P.
Used the Home Depot installation service to create and install my blinds for my whole condo. Had wood blinds made for my living room and dining room. Beautiful...until 7 months later the tiny and inadequate little plastic piece holding the blind strings together broke making it impossible to pull them up. Ordered the part and what followed has been the single worst customer service experience I have ever had. Multiple calls left on voicemail with no reply over 3 months. I was able to talk to a lovely woman named Roberta who explained that they were seriously overloaded with work and thousands of calls. Finally the part comes, installer shows up at my house and 5 minutes later he leaves telling me it would take too long to restring and that what he has done (simply shoving all of the strings in a little plastic piece leaving them bunched and uneven) is "good enough" and he leaves. I tried to ask questions and was told that he has 20 years experience and knows what he is doing. Plastic piece immediately came apart and blinds catch going up and down and once again unusable. Put in more multiple calls to the installation service, finally got lucky and it was answered. Was told I only had installer service for one more month and they would have an installer pick up the blind, bring to have it restrung and return it. That has been almost one month ago and still no installer. I fear that when it is picked up, I may be without my largest window covering for a long time and still get a blind that is not made well when it is returned. This was a splurge expense for me to celebrate a personal success. I don't have money to waste. Very very bad experience. Home Depot Installation Services doesn't value their customers or honor their warranties. I am stuck with this now. I only hope that after reading this I can prevent this from happening to someone else.
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September 2021 by James Ring
I was amazed at all the tools and equipment for rent at the Richfield Home Depot!
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July 2021 by Rocky Olson
I hate when I'm **forced** to stop at this location. The automated checkout lanes, while employees are standing around visiting with one another? Why do we the customer have to check ourselves out and bag our merchandise without getting a discount of any kind? A little hint, I and others I know have noticed things missing on the receipts, so the *beep* is not always reading the barcode.
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June 2021 by Scot Mahan-Miller
Fast service and the tools and trucks I've rented have never broken down on the job.
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March 2021 by Bab Mclagan
I think we have all left a package at a store well I did and I own that my fault bought a lot of stuff that day.
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February 2021 by Merle I.
I was looking for a storage cabinet and Home Depot had one I liked. They also offered a small $5 coupon online. The website said that there were limited supplies online and to call and see if it is still available at the only store within 90 miles that says has them. I called and a very helpful gal said that they had exactly one remaining. I asked if I can purchase it online and come and pick it up curbside. I was told that it may take a day or two before they can get it set aside for me. I was told I would have to come to the store and get it. She did say she would set it aside for me she was very helpful again for me. She called back a few minutes later to say that her boss yelled at her and that she couldn't do that after all. I asked again if I can pay for it and pick it up curbside but she said that in order to pay for it, I would have to come into the store. I said I will be on my way. I get to the store and I know I will need a sturdy cart to carry the box this cabinet comes in. None available at the entrance so I grab a regular cart. I find the cabinet and lift it onto the cart and wheel it to the checkout counter. I normally would use the self-checkout lanes to remain socially distant but I signed up for Home Depot's promotional emails and texts so I can get the $5 coupon. I assumed I would need to have an employee scan that in. I also needed to try to keep at least one hand on the cart because the weight of the cabinet on the regular shopping cart was very tippy. The checkout clerk asked if I would like to save $30 on my purchase by signing up for the Home Depot credit card and I said I didn't need another credit card. She said again what a great deal it was and I replied again that I wasn't interested. I showed her the code for the $5 coupon I had and she had trouble with that. A supervisor replied that it is an online coupon only. She didn't care that I tried a couple times to purchase online and come pick it up but since Home Depot would take a day or two to go to aisle 3 and grab the cabinet, I offered to come do it for them and save us all some time. Needless to say, I got the cabinet, but I don't feel good about shopping at Home Depot. I may never go back again because of the treatment I received there. I think I will return this cabinet and buy another one elsewhere. I don't blame ClosetMaid, it seems like a very nice unit that will solve my problems with storage nicely. But I don't think Home Depot deserves credit for this sale.
