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October 2023 by Michael Zumbrunnen
Ace was very easy to schedule and get an accurate estimate of costs. There were no surprises on cost or anything for that matter. They handled our stuff gently and were very easy to talk to and understanding of our needs. Any questions I had were answered promptly. I'd definitely recommend.
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October 2023 by Dawn Guse
The Ace movers from Rochester were amazing ! The 3 young men moved everything I asked with a positive attitude and strong work ethic. They had some large items to get out of a basement and they did it professionally and safely. I will use them again in the future for moving needs !
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October 2023 by T W
I was satisfied with the service. Very prompt and professional. The movers were careful with my belongings and were attentive to how I wanted everything to go. Thank you to the entire team!
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October 2023 by Zhiquan Wang
Very professional and the communication was always promote.
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September 2023 by Carissa Rodenbiker
This was my first time hiring a professional moving company, and I was very impressed by the work done by the team at Ace Moving and Warehousing. Mikayla communicated well and answered all the questions I had before the move. On moving day, they let me know when they were 15 minutes out and arrived within the scheduled window. The team worked well together and were friendly and upbeat. They worked quickly but carefully. Nate in particular was really great. When I told him my new house had just been painted, he reassured me that they would be extra careful not to damage the new paint. They completed the move faster than the estimated time. When one item was damaged in the move, it was easy to submit a claim and they responded quickly with an offer to reimburse me for the cost of the damaged item. All in all, it was a very good experience and I would hire them again for a future move.
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July 2023 by Michelle H
I hired to moved from MN to another state. They changed the delivery date 3 times and then showed up a different date, when I was not expecting them. Due to this, I wasn't able to go through and make sure all of my valuables were out away. Unfortunately, my wedding ring was stolen off of my bathroom counter by one of the movers. I received notification help from the company except for file a police report, which I did, but all of the movers had left prior to the police arrival. Definitely would not recommend.
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July 2023 by Michelle H.
hired to moved from MN to another state. They changed the delivery date 3 times and then showed up a different date, when I was not expecting them. Due to this, I wasn't able to go through and make sure all of my valuables were out away. Unfortunately, my wedding ring was stolen off of my bathroom counter by one of the movers. I received notification help from the company except for file a police report, which I did, but all of the movers had left prior to the police arrival. Definitely would not recommend
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June 2023 by Savanna Tierney
We did not have a great experience with this company. Initially, they were responsive and communicative through email which was great. The Friday prior to our Monday move they called to see if it would be possible to change our initial 8 o’clock time to a 10 to 11 window due to a scheduling error on their part. We agreed, and they noted they would provide an extra employee to assist in making the move quicker to accommodate.On the day of the move the team did not show up between 10 and 11 o’clock window. 1130am rolled around and when we called to check in, we were told they were still working on another move. There was a little apology from the worker who answered the phone and sounded like he was literally in the midst of moving. After speaking with front desk staff, we were told the team should be arriving within 30 minutes. They did not arrive until about 1230- so an hour and a half after the closing of the window that had already been shifted because of their mistake.The team stayed for about 45 minutes. They provided three workers initially but one left after about 10 minutes of work. The team picked up items from the U-Haul on commercial Drive and drove about three minutes down the road to our apartment complex. We were charged $200 for a travel and fuel charges. On top of that, the company left a rug at our place that was used to pop up the door. When we called to let them know, they forgot the item. They asked if we could hold it for the next couple days- which was unacceptable. In total we were charged about $645 for their services. When we called discuss a potential reduction in these fees given the amount of difficulty and the minimal work the team actually did, and the very short travel time which seemed inconsistent with the cost, they offered us $50.00 off the total price.Definitely wish I would’ve gone with a different company.While they seemed organized upfront, the execution of the move was poor and customer service thereafter was also.
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February 2020 by George Morrow
We used Ace Moving of Rochester to get us packed and moved to the east coast (1,500 miles away). Their price was competitive and their service professional. The critical issue was a delivery window (spread) that met our needs. They were the only company that would guarantee a specific date and it was honored precisely (the agreed day of delivery the driver called me at 7:45am to say he was ready to unload)! The agent who did the estimate was thorough and spot on for weight. He answered our questions and provided tips and insight to the moving process. The packing crew was very focussed and worked well together. Each member of the team introduced them self as they started to move our belongings. If there were any questions about packing specific items, they asked. Packing day was a VERY busy day - but it went smoothly. All of our items were numbered, described, and listed on a sheet. All items arrived and nothing was scratched or damaged. Scheduling of the move was based on our needs and the business arrangements were straightforward and easy. We are very pleased to have used Ace Moving Company (Atlas) and would definitely use them again!
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August 2019 by Katie Ott
They were so easy to work with and made moving so easy! Would highly recommend this moving company!
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May 2019 by Pasquale Presa
Outstanding job by Jermaine, Zack, Poe, Jon, Matt, Tyler. They made our move enjoyable and smooth. They were very polite, honest and kind. Even the owner made a personal connection when we spoke to arrange the local move. I highly recommend them.
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May 2019 by Ken Carman
Top notch Company for all moving needs!
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May 2019 by Tara Krause
We had a bad experience with Ace Moving. We had a 3 man crew, but we were lucky if 2 of them were actually working at once. For example- one guy spent 20 minutes in his truck on the phone, they spent 20 minutes adjusting a plastic picnic table after we told them to put it the garage, I watched a guy literally carry one umbrella into the house and nothing else. They dropped our child's dresser and broke three of the drawers. We were told the "quality of the furniture was lacking and these things happen". They dropped it hard enough that pieces of it snapped. One guy spent a half an hour trying to put it together even after we told him we would deal with it later (we specifically told them we wanted to get things inside due to the cold). It was so bad we asked them to leave after the 2 hour minimum. Would not recommend them to anyone. Slow, unprofessional, and unresponsive to our concerns.
