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January 2024 by Sarah Kruckeberg
My husband and I go to nobody else to get our cars taken care of. Customer service is top notch. We both love their shuttle service and Ben, the service manager, even helped out when the shuttle driver was a bit behind so I wouldn't be late to an appointment! He didn't have to do that at all and I was wondering if I would have to walk as the time got closer as it really wasn't too far. He saved me from a freezing cold walk which I appreciate!!! They were also up front about a slight issue with a part that would extend my day by several hours but were very quick once it did come in. Since i live out of town there wasnt much to be done, but their lounge is very comfortable and i just relaxed with a book. I'll always tell people to come here for any car service!
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January 2024 by Haley
I would definitely recommend Babcock to my family and friends. Courteous, timely, and expert auto care. The staff always patiently and thoroughly walk me through their assessment of my car and their recommendations. I always feel like I am in good hands!
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January 2024 by F. Sandels
Hands down for Adam, Gene, and Mason! They all went above and beyond to make sure that I got my car got fixed and I got to work in timely manner. Adam's communication is on point! He made sure that I knew how far they've gone with my car and what was needed to replaced. Go to Babcock Auto Care! They're awesome!
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January 2024 by Paul Stanton
Both me and members of my family have had vehicles serviced by Babcock. I have always been treated fairly and not talked down to. Their prices are fair for level of service they provide. They are helpful on liasing between customer and warranty company to make that expensive repair go as smoothly as possible. The report they email/text to you after a service evaluation is quite comprehensive. Arranged from critical items to suggested items. This makes it easy to prioritize the repairs you need to spend money on. There are pictures included as well to illustrate the problems they are describing. Their complimentary shuttle van service is very friendly and helpful. Overall, I have had all good experiences with the folks at Babcock.
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January 2024 by Zarya Dahl
As a young female, getting any work done on a car can be daunting. So many people try to take advantage and add extra work that isn't necessary because they assume that we wouldn't know any better. This is NOT the case with Babcock Auto. I walked through the entire inspection report with them, and they broke it down into what was necessary to drive away, and what could wait. They are so kind and helpful. They helped me contact another shop for a warranty when the other shop kept giving me the run around. I love that they have a shuttle service. Everyone I interacted with was so kind, respectful, and helpful. I will definitely go back, and highly recommend them to anyone, especially people who have had bad experiences with other places trying to upsell them. This establishment is a breath of fresh air
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January 2024 by Home Burlingame
Very friendly support. Awesome detailed information format detailing what is wrong with your vehicle. Very professional mechanics. Repair was fast and the car is back on the road! Thanks Babcock Auto.
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December 2023 by Steve Armstrong
I had a serious issue with my 2015 volvo V60 while visiting Rochester from Grand Rapids, Michigan, making it impossible to drive more than a few miles. I was thinking that I might have to have the car towed the over 500 miles to the dealer in Michigan and then wait a month or so to get an appointment with them. I called around Rochester and was not having much luck in finding anyone able to look look at my car. Fortunately, I came across Babcock’s. I was really expecting no more than them accessing the problem and then still thinking I would need to have the car hauled home. Because it was the end of the week the mechanics at Babcock’s took a look at the car and confirmed the problem Monday morning. Not only that, they located the parts and completed the fix within a day of receiving the parts! This all took only 3 days! The work was excellent and the price was fair. This was by far the best experience that I have had with dealing with the maintenance or repair of any vehicle but particularly the Volvos that I have owned. Thank you to Ben at Babcock’s for keeping me informed each step of way and providing exceptional service.
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October 2023 by Allie M.
Super nice and understanding people here, would recommend! Great family style service
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October 2023 by Penny West
Babcock Auto diagnosed the problem and did a superb major engine repair with replacement of a head casket, all coils and plugs. This was done professionally, quickly and economically. Ben kept us informed on the progress of the work in a timely and pleasant manner. My experience with their firm and personal was TOPS!!Services: Auto engine diagnostic
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October 2023 by Jill Schroeder
Very friendly, informative and precise! They were able to get my van in on short notice and back to me in a timely manor. Helped me to understand what else should be done for my safety and to save me money in the future. Very respectful also!Services: Steering & suspension repair
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October 2023 by Kasie Hammonds
The guys at Babcock Auto were really nice and helpful. They did a wonderful job with my car, customer service was great and I highly recommend Babcock Auto to anyone who needs their car worked on.
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September 2023 by Carlos Ruiz
I want to give this auto repair shop, high praises! I went to get my car tires rotated at a different business and found out my wheel stud needed to be replaced, and they’ve referred me to Bobcock auto. not only were they able to see me right away, but they 100% blessed me with the repair at no cost to me. I know that they saw a soldier who drove all the way from Sparta Wisconsin for a mechanical need, but I will not hesitate to make the long drive for their services no matter the cost.An excellent crew… Thank you!
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August 2023 by Ren Olive
Ben, Adam, Matt, and the mechanic crew are caring, skilled, and honest. As a queer person I feel welcome (which isn’t always the case at other auto body shops due to discrimination), and I trust that the folks at Babcock know what they are doing - their recommendations are helpful, they don’t do service that isn’t needed, and they give “out the door” prices. There’s also a point system to save a few bucks! Thanks for being such a great resource!Services: Transmission
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August 2023 by Skwalk3ra7a -
They did a great job fixing my car it runs amazing again. Adam Sutter was also great with communication as well as a very positive attitude. Babcock auto is the only place I bring my cars because they are understanding and do everything to make sure the customer is happy. I’m satisfied with their workServices: Auto water leak repair
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August 2023 by Rachel Stewart
We were driving from the East Coast to the West Coast and heard a strange rattling under the car as we left Milwaukee. We walked in to Babcock with no notice and talked to Adam at the front desk. He immediately looked at the car and in thirty minutes identified the rattling and fixed it for us free of charge. Would highly recommend Babcock to anyone in the area and would definitely stop here again if I’m passing through. Thank you Adam and the entire Babcock team!
