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October 2023 by Sue Pariseau
We reserved a full size pick up truck because we needed the cab space and comfort for a trip. When picking up the vehicle we were not informed they were substituting a smaller truck and no adjustment was made to our fee (they have a smaller truck price point). It wasn't until we were out in the lot that we realized we had been given a smaller, less comfortable vehicle. They claimed earlier truck rentals didn't return as planned and they didn't have a full size truck available. I get that, but instead of being up front about it they just gave us a vehicle that worked for them and not well for us. We'll not rent from them again and will not recommend others do so either.
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October 2023 by Shelsea Milton
Rented a car here Friday September 29th and was driving back to Texas from Minnesota. Dropped my phone between the middle console and the passenger seat so I had to pull over to look for it and literally found a bag of dope under the seat. My whole life was on the line because of these people and they are not trying to compensate me on any discounts or anything. Don’t ever rent a car from here. You could lose your whole life messing with these people. If you do decide to, make sure you do a full check on the whole car because they obviously are not doing it themselves. My best advice is to go through somebody else!
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September 2023 by Erijk Boevchezbjak
Vehichle rental process went smooth. Car was great. Girl at the desk with pink hair was doing the work of like 3 ppl yet still had a positive attitude and was super nice and helpful/proficient
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September 2023 by Tamara Gentle
Sam is amazing!!! We were here for open-heart surgery at the Mayo clinic and she definitely made our day (check-in and check-out + our vehicle swap). She was extremely accommodating and helpful with our needs which helped to reduce our stress in an already stressful situation. This was our first time using Budget and Sam did NOT disappoint!!!
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September 2023 by Jeff Nauman
Budget/Avis was extremely accommodating with the rental vehicle. Had a standard SUV reserved, I got an expedition because I needed the room to haul packages. Extremely helpful staff before and after the time period of the rental.
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September 2023 by Mary Coleman
Budget rental car from Rochester MN was slick! From check out to check in everything went smoothly. Great car, ran perfectly and good gas mileage. Will rent from them again!
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August 2023 by Scott Davenport
Kristen is an absolute doll. She is friendly and knowledgeable. She helped me out during my decent trip back home to California. Without her, I would have had to run up to the cities for a rental car.I
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July 2023 by JMC2
Would rate Budget and Nissan zero stars if I could! Car was not clean inside or out, locks did not work, a/c issues... Unfortunately, they only have a couple of rental agencies in Rochester. We decide to fly out of MSP and had to pay Budget $160 drop fee.
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June 2023 by Cristy Villarreal
Unlimited mileage was a God send when we had to make a last minute trip from MN to TN. The vehicle was spacious enough for my family, even though it was a compact vehicle. The trunk space was larger than I anticipated and fit luggage for 4 of us just fine (Chevy Malibu). Car was great on gas as well and the overall price was very affordable. I'd never had to add a day to any rental before and the process for that request was hassle free. A phone call that took less than 10 minutes was all that it took. I definitely recommend Budget for your car rental needs!
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May 2023 by Nickie DuChesne
Customer service was A+. It was easy to get the reservation and to extend the rental period. Kristine was and is an absolute Angel for all of her help and time.
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April 2023 by Dana O'Donoghue
broken safety equipment, rude customer service people. When I advised the car needed an alignment the staff proceeded to argue with me. When we walked away they started mocking and laughing at us. I would use any other rental car service EXCEPT Budget/Avis in Rochester, MN airport.
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February 2023 by Domenic Ochal
The desk is not staffed after 7 pm. As a result, I spent an additional 2 hours and $50 on ubers trying to make this rental car happen. If you're getting off of a plane, I believe they will make sure someone is there for you, but if you are coming from Rochester or the surrounding area, make sure someone is at the desk or the company will just tell you that you cannot pick up your rental that night.
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December 2022 by Bas Kietselaer
Horrible experience. Rented a car, but no car available when we arrived. Had to wait at least 5 hours for a car to be there. No effort was made from staff to alleviate the situation. When I wanted to cancel my reservation and take my business elsewhere they made me pay usd 150 cancellation fee. Very, very poor service. Would never recommend never renting! Stay away.
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December 2022 by mike fox
Absolutely the worst service ever I got stranded at MSP had to get a vehicle to get back to my truck at RST and the lady on the premise immediately initiated an argument before I had even parked the vehicle I am disappointed that there are people like this can run a business when a person is just in need. It's just plain rude.
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September 2022 by Denetria Nichols
Budget is by far my favorite place to rent cars, theh are always so fast and efficient get me in and on my way and I appreciate that! Thanks Budget Rent a Car!
