Centurylink

Most Recent Comments

• September 2025 by Samira Al-Bestrak
  CenturyLink has been extremely disappointing to work with. We have been trying for over a week to have an old podium on our property fixed or removed, and despite repeated assurances, nothing has been done. Each call we’ve made for follow-up has ended in frustration—often with representatives, managers, or even supervisors hanging up on us rather than providing assistance.
  This lack of accountability and customer service is unacceptable, especially from a company of this size. Instead of honoring their commitments, CenturyLink has left us with unresolved issues and wasted time. Based on this experience, I cannot recommend their services.
• August 2025 by Jade Mathre
  Just an awful company to work with.
• August 2024 by spanky carroll
  Speed Slower than what I was paying for. Customer Service told me so..
• April 2022 by Kate M.
  I hope that this can be resolved, but at this time I am not a happy customer. We signed up for internet service at our apartments, speaking by phone with the designated representative and entering all the info we were told to enter. The rep said we were all set up and as far as we knew that was true. Unfortunately, we discovered that we'd been charged the full rate which is 75% higher than the discount rate we signed up for. I called the company and was told that it was really too late to do anything about it. I was blamed, and they claimed that I must not have entered the required information. So, I explained the process we went through, the talk with the representative, entering the information, etc. I was still told that there was nothing we could do and that we could apply again for the same discount program. I said that it was possible that SINCE WE DIDN'T HAVE INTERNET SERVICE, we may have used a hotspot to enter the info and that proved to be unreliable for one other business transaction we made. They also said that the only person who could fix it was the OSR, the rep for the contract with the apartment complex. So, I asked for the name and number of the OSR, nothing I could find in our apartment at that point as I was ill when this was done and my son was doing it by my side. I'm not sure where he put the info or if he kept it once we were assured it was set up. To my amazement, the billing rep told me that they didn't know who the OSRs were or their phone numbers because there were "over 200 OSRs and they change all the time." As a former corporate manager for a very high dollar product line in a major corporation and as a longtime entrepreneur, I was not impressed with the company's apparent inability to provide me ANY MEANS of resolving the overbilled amounts other than to tell me to hunt down the name and number on my own. I did email my apartment manager but she's overworked and easily could overlook the email. I then called back to see if I could reach an OSR for this area on my own. Once I reached a salesperson, they transferred me back to the corporate billing office. I started my call with the billing rep by explaining (very calmly but very clearly) that I was frustrated by what had taken place so far in my attempts to resolve the overbilling but that I wasn't frustrated at them and just need someone to give me the OSR name and phone number I must use to reach the OSR to resolve the overbilling. That rep repeated to me that we must have failed to enter the code and that it can't be backdated and we'd just have to do it again. I responded by saying that my time was valuable and I need my money and expect to have it returned even if I have to go to the top, but I'd rather resolve it through the billing department or at least get the info I need to do it today. To my amazement, the billing rep started ranting at me, claiming that by responding, I was "not letting her talk." That was untrue and I've never been told that before by a customer service rep. I made my statement which was about 2-3 sentences and then stopped to hear what she had to say. She went on with her complaints, claiming that she was going to say that she would get me the OSR name and number but that I "wouldn't let her talk." In fact, she was talking and using the time she was talking to rant at me, complaining that I responded to her statement about it being too late to correct the billing error and blaming me for the error. Katrina also shared with me that she had 20 years of experience and an IQ of 130. This was in response to my explaining to her the details of how we went through the process and our professional experience that relies on us being detail-oriented. She made it into a competition between her and the overcharged customer. I've never heard such things from a customer service rep. In order to get back on track to solve the overcharges, I asked Katrina for the name of her supervisor. She gave the info and then asked if I wanted he
• February 2022 by Katt Sarceño- Guzman
  Service is always spotty! Got to reboot often! Their billing is weird as well started charging me a late fee even tho I paid early then when I called the billing Rep was rude and kept telling me that I was paying for the month prior which was paid for and then she just kept saying it was the month before and that that’s why it’s 107 and just kept cutting me off and then I ask for a different rep and she said she couldn’t transfer me. Hung up called but and was on hold for 30 mins ( she probably flagged me so that no one would answer) honestly it’s not worth going through all that find a different internet provider!
• September 2021 by Michael Hayes
  Started with monthly flat rate. Was fine for about a year. Now constant outages. They claim they have fixed. Not. Cut off on service calls. No more. Don't have time for their games.
• March 2021 by Mike N.
  Would give them a zero if possible. Random outages and ridiculous prices. Their customer service also is terrible. Seek your source elsewhere. Centurylink is the worst option out there.
• June 2020 by Tim K.
  Worst company ever! Century Link which is like if the axis of evil was a company it would be Century Link. Their customer service rating is F minus. It's from Southeast Asia.
• March 2020 by Emily M.
  AVOID AT ALL COST. Terrible customer service, slow internet, and shady with pricing. So happy I switched to a different provider.
• September 2019 by Jeremy H.
  Do not, I repeat do not go with CenturyLink. We made the switch about a year ago due to the rates being cheaper. However when they bury the line they left the wire above ground, this meant that animals were able to chew through the line. we put in numerous work orders over 7 month period to have a line fixed and re-buried because we were only getting about 7 MB per second compared to the 65 we were paying for. Even their system when we called said this wasn't right and that we were getting insufficient service. When we finally got to the end of the line they basically told us where to shove it and there was nothing more they would be willing to do. Also I forgot to mention they LIED 4 times about compleing the repair job when they didn't in their company notes it said that it had been completed