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March 2024 by mariah lewis
Ordered take out and didn’t get half of meal. Very disappointed
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September 2023 by Tiela Michel
I was expecting greatness. It was so salty. I couldn't eat it. 3 bites and I was so upset especially spending 25 dollars on food I couldn't eat. To salty....never gave I had restaurant food salty like this place.
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July 2023 by Henry D.
service was great until my girlfriend tried her strawberry lemonade and noticed the taste was off. I tried it after her and it was either the strawberry slurry they use or the lemonade. I brought it to their attention and asked if I could get a different one( only a couple sips were taken) . They had the biggest fuss about it which resulted in 2 of the workers tasting the lemonade trying to discredit my claim. They finally asked for the manger to give me a replacement because they said they weren't going to do it. The older black lady and asian lady then got very confrontational and Rude . Saying that I just don't like strawberries in it , even though we get this drink every time we are here. I made the statement to them that the strawberries must be old (or spoiled) . They were heavily offended and proceeded to converse loudly about the situation as I walked away. . I felt embarrassed for the way she treated her customers. . I WILL NOT BE RETURNING. Other wise food was decent...Horrible customer service. BADBAD EXPERIENCE.
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June 2023 by Kyle
Not the fastest but worth the wait. Food is really good with great customer service. Employee Ericka was super friendly!
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May 2023 by Holly Laite
I love Charley's, the other ones I've been to are great but this is my 2nd bad experience at this location and I won't be back. I went in at noon on Monday and there was a woman mopping and no one else in sight. She had gloves on to mop, and asked for my order. I said regular steak no mushrooms. She took off the mopping gloves and without washing her hands put on a clean pair. I should have left then but I was very hungry and I figured she wasn't actually touching anything. I waited while a man behind me also ordered. She then came and took my cash and went back to the line with the same gloves on, and started my bun and the guy behind me! I again should have spoke up but I was walking away to get a drink. I came back to find her still taking money and making food, another man up front also making food without checking what was ordered and yelling at the woman whenever corrected him about my sandwich. She proceeded to put a new roll in and scrape the cheesesteak off the other roll to make my plain one. All the while a 3rd person was in back yelling curse words at someone. I'm still mad at myself for not speaking up or asking for a refund and for eating the sandwich! My stomach has been on fire since about 3 a.m. and the only other thing I ate yesterday was wid rice soup. NEVER going back to this location
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May 2023 by lisa blickem
Very unprofessional general manager. Swore at me over the phone likes to touch his female.employees and needs to be firedCan't even call corporate as they are moving offices and can't be reachedBe prepared for a lawsuit
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April 2023 by Hamza Ali
One of my favorite joint in the city.shout out to James and his team on making us the best sandwiches and fries and drink.?
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March 2023 by Karmen Eaton
We ordered 3 meals to go and they didn’t have a whole meal in there which was fries and a cheesesteak. When I went back 5 min later with the receipt the cook told me rudely that I couldn’t get it unless I brought all the food back. By that time the other ppl I was with left and so I never got the food that I paid for.
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February 2023 by Detail Plus
This location in Rochester, MN, is definitely the worst restaurant you could have ever seen. The worst of the worst service you can ever imagine. Save your money. Be carefullow life people are working there, cussing on each other & Throwing food around. We end up seeing the security 3 times during our meal. It’s ?
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January 2023 by Reza R
I ordered a Large french fries for $3.56. As you see in the photo it's not even regular size! Half empty.
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January 2023 by City Boy Giant Pumpkin Growers
Charlies cheeseteaks never disappoint and i keep coming back! For some reason this location always seems to be understaffed. There is a guy that been here for a few years. I see him getting his but kicked when they're short staffed all the time. He's always nice and great to my kids! If you don't mind a short wait for a fresh made to order Philly check it out!
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November 2022 by Jon Klin
Charlies cheeseteaks never disappoint and i keep coming back! For some reason this location always seems to be understaffed. There is a guy that been here for a few years. I see him getting his but kicked when they're short staffed all the time. He's always nice and great to my kids! If you don't mind a short wait for a fresh made to order Philly check it out!
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August 2022 by Ryan R
I ordered a Large french fries for $3.56. As you see in the photo it's not even regular size! Half empty.
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August 2022 by susan messner
The best hot sandwiches!! And always a smile with the service!!! Are you
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August 2022 by Troy G
A lady named April is the rudest most unprofessional employee I've ever met in my life. And I've been alot of places. She just stared daggers at me and my son from the back, then finally walked up to the counter and said nothing just stared at us. So we gave our orders and she still said nothing just glared at us. My son ordered a small soda, she canceled it and then charged for a large. She still said nothing she was so angry it was scary. I wanted to leave but I didn't want to ask for my money back, didn't want to fight with her. I also gave her a tip.She was smashing a spatula on the chicken. She made us sloppy food while talking to some other guy in the back. He set our food up on the counter. I was scared we were going to get food poison from the chicken. And the finale thing that's crazy is she told the next people that came up we are closed this was at 5:30 p.m. they don't close until 7. She should be fired immediately the rudest nastiest employee I've ever seen or met hands down. I'll be contacting manager. And corporate. Just wow!!!!!
