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January 2024 by Ken Blazing
I am ordinarily not a complainer. However, my recent experience with Spectrum is almost unbelievable. I called them to learn more about their TV service. I never agreed to add any services, but I learned that (behind the scenes) services were added to my account that I didn’t need or want. Now, it is taking a number of calls to the Call Center to get these stopped. Beware of any communication you have with Spectrum and clearly and emphatically say NO to anything you do not want! Trying to have services removed is way more difficult than it should be.
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January 2024 by Mary Wilder
Today I had a tech out to see what the problem was with my internet and cable. His name was Jesus very friendly, helpful and took the time to explain what he was doing to electronically challenged Senior . He went above and beyond
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August 2023 by M Larson
Awful customer service, billing and follow through.
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July 2023 by Corey Hallock
Purchased a phone through spectrum return. Return it a week later, 7 weeks later. Still have not got my money back. I've never been with the company that has given me such a run around when they owe me money.
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April 2023 by Marconna Scrabeck
Please send Me a Bill so I will know when to Pay it. Thanks ?.
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February 2023 by Jon Wilson
Spectrum service is good. Cable is good, internet is excellent, telephone was very good when I had it. Their Big Downfall is Marketing, as a spectrum customer we are subjected to a hundred commercials on TV per day of their services. Especially the cell phone commercials with the Most Annoying Guy ever!!!! I hear his voice and I am changing the channel within a split second!!! We are already customers and should NOT be subjected to listen to it!!! I am ready to cancel my account with them over it!!!
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November 2022 by Mike Klinger
Owned a land line thru them for emergencies. And they are the only ones that called it CONSTANTLY!!!! IF I WANT SOMETHING MORE I'LL CALL YOU!!! To the level of being called abusive with the constant upsell!
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August 2022 by M Forrest
Zero stars. Their telemarketers keep calling me! First I haven't resided in MN for over 10 years. Second I already asked to be taken off their call list. Third they are calling me after 8 pm. It is absolutely ridiculous. Cold call sales are a thing of the past and not effective! Stop calling me!
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July 2022 by Tasha Reeve
Call center/corporate office. Do not go here to try and return equip or pay or purchase
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November 2021 by Manuel Guajardo
OMG !!! Never have we ever been treated so rudely and disrespectful because we're a interracial couple !!! The boy in the wheelchair needs to be fired and put in a nursing home because he can't make it in the workforce by himself!! As the boy told us you don't know me, sounds like a indirect threat to us... plus he didn't even give us All the equipment we needed to connect to the internet. I wonder if corporate will reach out to me about this?? Will let you know in a week and also avoid the marketplace store.
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October 2021 by Craig Brandy
The worst place to work at. The culture here is toxic which is led by a bunch of leaders who care more about stats than people working there.
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September 2021 by Luke Monson
While their competitor has B.S.'d me for two months now with still no installation, I gave up with them and called Spectrum. Spectrum had the service installed the next day! With a better deal than the local fiber provider. I once upon a time vowed never to do business with then Charter, but they were given another chance and delivered very well.
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June 2021 by C -
In stead of canceling my account months ago when I called they just shut services off and charged me. Of course I should have realized and had it taken care of but they even had it noted this happened and still said they could do nothing for me. I was not aggressive or rude on the phone but when I asked if there was someone else higher up I could talk to they just hung up on me. Incredibly unhappy. I will never use spectrum again and I suggest you don't either.
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May 2021 by Spencer Thoren
Literally the worst service I have ever experienced if your in the rochester area i recommend metronet 4x the speed for the same price also they have an existant customer service team spectrum is the absolute worst decision you can make dont do it.
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October 2020 by Mathangi Swaminathan
The customer service is shoddy. Customer reps are often rude, if you ask for a resolution to an issue, they say you can go to another provider if you need better service. Monthly bills are increased without any prior notice. Wouldn’t choose spectrum again.
