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December 2023 by Alexander N.
Long wait times and no clear indication of what is needed. I wasted 40 minutes trying to get my renewal. I miss living in Dodge County, that is a great facility.
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August 2023 by Mike Johnson
People who work there are racist. They intentionally harass non-white people. No one wears name badge. Rochester MN is a difficult place for non-white people .dmv folks behave consistently with the Rochester MN culture. By the way, there are some fake reviews praising the dmv staff, possibly written by the dmv staff.
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August 2023 by Lucy Kruesel
I was kindly greeted by every person working here upon arrival. I was about fourth in line, and although I had an issue with my title form, it was quickly resolved by Michelle with ease and grace. Katie was super calm and thorough throughout the entire process. I couldn't believe that I was out of the DMV within 20/25 minutes and everyone was pleasant to be around. Thanks for the paradigm shift and great end of my week!
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August 2023 by Alexey Shanin
Everything worked great! Staff was friendly and very helpful.
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July 2023 by Shelly Harris
Brought my son to take his test in March, he passed. We waited in line, I had more than enough documents to prove he was my son and our address, now to find out that the DMV will not issue him a license until I bring in more documents with my address. So frustrating, we had a good experience there and now it’s causing a headache for me. Train your front desk people better.
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June 2023 by Gregory Srock
I’ve been to this location several times and have never had one issue, no complaints.
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May 2023 by Forrest Skalicky
Waited from 2:30 to 4:30 I waited 2:30 to 3:30 in line, then told to wait in the lobby to meet with a lady in the office. Waited in the lobby from 3:30 to 4:30 and watched people who came after me go into the office. Just to be told at 4:30 I wasn’t going to be helped. Friday is the only day I have available to go in because I work 6-6 Monday through Thursday. Very unprofessional and one of the desk ladies was rude and crabby. Complaining the whole time that they were busy. Welcome to customer service don’t like it there’s plenty of jobs out there! Let’s add more they said come back Monday, and then I do, now the lady is gone for 2 weeks. This place is the worst kind of joke
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April 2023 by Minh Nguyen
I feel bad about how understaffed they are. However, they were all very friendly and courteous. Helped me with my registration and explained the perks and pros/cons of having Real ID.Wait time was not an issue at all.
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March 2023 by KW - Kevin's Wild Wacky Weird World
They goofed, sent drivers license to wrong address. Were able to confirm that it was their goof up. Was told they would send again. They never sent it, again. Just decided to not send it. Never notified me, even though they have both my email address and phone number. I still don't have my plastic license, ordered back in the start of January. Asked to speak to supervisor, was told they could not transfer.
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February 2023 by October Moreno
Have been here 2 times in the last month and the staff has been incredibly nice and helpful! They have gone above and beyond to help me get everything I need or where to find it. Even though it might be a pain to have a million documents you need, it's just protocol and you can't blame the place for needing the required documents. There was hardly a wait time (especially if you reserve a time online or call ahead). Crazy to see all these negative reviews because this place has the kindest staff from any other licensing place I've been to.
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January 2023 by Van Pham
Service: took a long time, plan to spend more than 2 hours there IF you brought all of your documents. Check the website for requirements.Staff: Hispanic lady was super nice at the door. The rest of the staff: so so, doesn't really care about customer.Payment: pay in cash otherwise you'll get a fee for using credit card; 2.5% fee.Overall, unpleasant experience with long wait time. They probably should be better staffed.
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December 2022 by Peter Nguyen
These guys were crazy understaffed but managed to keep their A-game to everyone inside. Have all your stuff ready with you, and you should be fine. Highly recommend this location and its services.
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October 2022 by Will O
When I went on a Wednesday morning, I received quick service right after I did my knowledge test to get my MN license. Everybody was also quite nice and knowledgeable.The only downside of my visit was due to the website. I totally missed the real ID requirements since they weren't as obvious as the standard ID requirements, and I ended up just getting the standard ID. Be sure to double check your documents and ensuring you have the proof of residency available.
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October 2022 by A
I’ve waited on hold for 1 hour 53 minutes! I sent emails requesting the out of state renewal packet and NOTHING! No response, no one ever picked up the call! What is going on here??? My DL is expiring and I’m being proactive to get it renewed while I’m currently out of state but I can’t do that if no one will answer calls or emails!
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October 2022 by Hannah Reynolds
I went in to see if my son could take the permit test and this Guy told me we needed an appointment??? What?? No one was in the permit test line. An appointment really?? You shouldn’t have to have an appointment to take a test. What happened to you come in and wait in line and take the test?? So now we have to wait until Thursday at 3:15pm to take a test that NO one was in line for today and it’s not like a don’t work or my son doesn’t go to school.
