The FedEx Ship Center is known for its helpful and caring staff. Customers appreciate that employees often go above and beyond to assist with their needs, whether it's locating a missed package or making special arrangements for delivery. Unlike some locations, this center is more knowledgeable and willing to help, making it worth the extra drive for drop-offs. Staff members are friendly and attentive, often making customers feel important and valued. For example, employees like Julie and Pat have helped customers retrieve missed packages and ensure timely deliveries. The Rochester airport facility is also praised for its excellent service, especially when handling urgent shipments. Overall, the staff's willingness to assist and their friendly attitude make this FedEx location stand out as a helpful and trustworthy place for shipping and package concerns.
Package doesn’t need signature but doesn’t it drop it off paid for two day ship and don’t get it in two days bs
October 2024
Great people. If you’re having a problem with a package I promise you, go talk to an employee first, not customer service. If there’s anything they can do for you, they’ll do it.
June 2024
Horrible people! Kept a live animal an extra day there instead of properly shipping it. I'll be lucky if it doesn't come dead
