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March 2023 by A H
They were able to sell me a water heater part that other local suppliers would not. I really appreciate any business that accommodates folks that want to fix things themselves.
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April 2022 by Loren Kapsch
Very polite and knowledgeable Quick Service
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March 2022 by Jeff Bulau
Horrible! I have never worked with a company with such poor customer service. I ordered a kitchen sink,which was shattered upon delivery to my house.There was never an apology, or even a returnedphone call.To avoid being without a kitchen sinkfor 6-9 weeks I had to change colors- again withno compensation or even a conversation.Customer care from the cities was helpful butRochester staff was of no help and rude. Horribleexperience!
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February 2022 by Jeffrey Bulau
I have never worked with a company with such poor customer service. I ordered a kitchen sink, which was shattered upon delivery to my house. There was never an apology, or even a returned phone call. To avoid being without a kitchen sink for 6-9 weeks I had to change colors- again with no compensation or even a conversation. Customer care from the cities was helpful but Rochester staff was of no help and rude. Horrible experience!
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August 2021 by D S
Ordered a bowel and tank in an attempt to stay local. They ordered the parts through "Build.com" The tank came in pieces. I called Ferguson and they said they would send another...it never came. Called again and asked them to refund. I ordered the parts I needed through Amazon.
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July 2021 by Dave P.
Save yourself and go to a different place. Stopped in to buy a toilet seat. Not a person in show room looking - I was there 30 minutes after they opened- bell rang as I entered- salesperson saw me over by the toilet display. Ten minutes later she finally come out and asking if I had an appointment as she has an appointment twenty minutes later and had calls to make. I guess they don't need or want any walk in sales. Go to a different supplier for your plumbing needs
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June 2021 by Jesse Riese
I went there with a plumbing issue and they were very helpful and extremely friendly. And was able to come up with a solution for my plumbing issue. This place is absolutely amazing!!!!
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November 2020 by Gary Hortop
Great!