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December 2023 by Leslie T.
I walked in to purchase some metatarsal pads. I was helped within minutes. (I might suggest to make an appointment, I was very lucky!) i did a walking step on a devise to help figure out the pressure points on my foot. I ended up with custom orthotic inserts that will work in any of my shoes. The lady that was helping me was very kind and understanding, and helpful. She came up with a solution that is working much better than over-the -counter inserts. They have a fabulous selection of specialty footwear, and the prices are consistent with other stores. My only problem is I only got one set of the custom inserts!
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December 2023 by thirstyearth yogi
The lady that first approached my husband and I was pleasant and willing to assist. However, since she wasn’t sure which insoles/inserts to recommend she asked her colleague Sue to assist. She was wearing a white lab type coat and her demeanor with me would be perceived as instantaneously rude, bothering her, disgruntled, impatient, annoyed and she repeatedly told my husband and I she couldn’t hear us. At some point she even raised her arms in frustration when I inquired to clarify a point she made. Of course I should have left at this point but when you’re taken aback by bad behavior from an adult you’re not always quick to be assertive. She also expressed frustration since I told her a couple of times that though I experience pain intermittently, the issue was mostly a ripping/torn sensation in the inner medial aspect of my foot. She proceeds to insert some insole products asks me to walk then inquired if the pain is gone. As I mentioned, pain is not my primary concern….she then says “well ok is the discomfort gone?” Then rolls her eyes in frustration. I honestly have not experienced this blatant level of rudeness and disturbing experience during a retail visit. For a minute I thought I was being pranked. Anyway, no, this was the reality of my visit and experience at this store, It’s super disappointing as this store was recommended by Orthopedics provider at Mayo Clinic. I hope others have a better experience than we did. I’m hopeful that my flat feet and arch issues will improve over time with some conservative measures. There’s always other businesses to support so I will take my business there, in the meantime I hope management can save another customer this level of humiliation and disappointment from their employees in the future.
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November 2023 by Mark Hargesheimer
Nice place. The staff were helpful and nice. They have Oofos. Those are nice, too. I like em. They're comfortable. I recently returned for some Keens hiking shoes. Sue's assistance was very helpful in my choice. ? Great hiking shoes! Thanks.
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October 2023 by Jason Anderson
Awesome staff, the shop is clean. This is a great place for Vets.
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September 2023 by lucy iburg
Purchased a pair of Haflinger for $150 in this store , 20 day latter the shoe came apart.Had an appointment at Mayo and took it back to the store 40 days after it was purchased.The clerk said that they can fix it and they will charge me for it.Called Haflinger USA and I was told this shoe has a six month warranty and they will call the store .Yesterday I pick up the shoe and I was charge to get it fix.After complaining and calling the manager, they waved the charge.I had friends with me so it was embarrassing to complaint , but it was so unfair to get this charge.A great company is known when they stand by the products that they sell and this one did not.Will not shop again here!
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June 2023 by Michelle Harpestad
Knowledge staff, quality products. Recommend them to all my friends
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June 2023 by Andrea Johnson
Good selection, nice sales people
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June 2023 by Vicki Rowland
My husband has a high instep and an extra wide foot. It is literally impossible to find shoes. This place was wonderful!! Kurt took time and fitted Ev with 3 pairs of shoes! He left so happy! His feet didn't hurt anymore. Thank you, Kurt! The lady was lovely too and very helpful. This store is life changing!!
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February 2023 by Jacqueline Hart
I picked up my orthotic inserts today and I am so very pleased. It is a real pleasure to deal with professionals. Fit my feet was recommended by podiatrist at Mayo Clinic and am so glad I listened to them. Forms were made of my feet and my inserts were made specifically for me. Edith was a pleasure to work with and made helpful suggestions for proper fit of shoes and socks to insurecomfort. Highly recommend this organization.
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February 2023 by D H
They were great! My wife and I stopped in today, and ended up both getting measured. My wife is getting custom orthotics, and I bought 2 pairs of shoes because the ladies were so nice. They took the time to talk through the measurements for our feet, recommended shoes and orthotic inserts for me. It was a great experience, and we'll definitely be back.
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December 2022 by Catherine Masek
Very knowledgeable and helpful staff! Kind and committed to helping customers find shoes and making orthotics that honestly fit feet, especially good for difficult feet like mine!
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December 2022 by Mark Haroldson
Such a great experience. The whole staff has been friendly. Edith has gone out of her way to make sure I have the best shoes possible.
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December 2022 by DJ John
If your ready to pay big money and deal with rude employees this is your place!! Make sure if you need custom orthotics make an appointment even if it doesn’t say it on the website or the doctor doesn’t mention it or be prepared to be chewed out for not knowing! They sure didn’t make it a great day or 1st experience there won’t be a 2nd!!
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December 2022 by Kendra VW
Great selection of high quality shoes and awesome service! Definitely will be going back!
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December 2022 by Joann Fagan
Very much appreciated the expert and professional advice and quality of the shoes needed for husband! He loves his shoes)
