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December 2022 by James O.
Do not trust the product they are selling. I returned a 50" Zero Turn Mower because the engine was faulty, and a part of the machine broke when I was mowing with it.After I returned it, I saw they put it in the front of the store, for sale as new and selling it for $500.00 more than I bought it for less than 30 days earlier. I looked at it and the part are still broken on it. I will not buy any machinery from this store and very skeptical of anything I buy there from now on. They are willing to try cheating you out of your hard-earned money to make a profit than to take care of their customers.
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September 2022 by Melissa H.
I was in there to get a piece of underlayment cut and they said that their saw isn't working and they don't know when they'll fix it. Honestly it felt like they didn't even care. I plan to reach out to the manager but wanted to let people know that you can get your wood cut at a home service store like Home Depot.
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August 2022 by Kate M.
I like this Home Depot. They are very organized, treat their employees well, and stand by their products. We have found many things there that we didn't expect to find. The staff is easy to work with as well. We found dishwashing liquid, laundry detergent, a neck traction unit (okay, that was online at HomeDepot.com), ear plugs for our noisy blender, weird tools we needed make our windows open enough to get out in emergencies, and more. There always seems to be enough parking so it's easier to get in and out that some big stores.
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September 2021 by David S.
I walked in to get a $30 plug-in Weedwhacker and Aaron right away helped me, up selling me to the better product. They had everything and if you're looking for good facts about what you're buying ask Aaron!
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March 2021 by Teala Amberg
Fantastic customer service every time we visit! Staff go above and beyond. Thank you Home Depot Rochester!!
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February 2021 by Sheila Anderson
Purchased a stove from Home Depot last week. Was suppose to be delivered today. They called with the 4 hour window -10- 2 pm. At 1:55 pm called to say they couldn’t deliver it today due to the cold weather. Didn't they know at 8 am this morning it was cold ? Now its supposed to be delivered on Wednesday- again will call with a 4 hour window. This is unacceptable- no regards for my time
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January 2021 by Shama Chopp
The customer service was phenomenal!
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December 2020 by Megan Means
Dont order your appliances here. worst experience I've ever had with anything I have bought. they made 4 errors on the delivery and installation process causing me to last minute have to take all these days off because they forgot parts, didnt communicate with the delivery service they use, were super rude on the phone acting like it's your fault they didnt get things right. 1 time is a mistake, 4 is ridiculous. I was also supposed to be contacted by customer service person M
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November 2019 by Mitch Cada
I got my carpet installed there an in one of the rooms it started to rip. I showed pictures to many employees including an assistant manager an they all said it would be covered no problem an get fixed. I kept getting no answers on when then finally got a hold of the guy in charge of that an he said they won't do anything about it, so apparently their employees don't stand by their word an just say things to try to make you happy
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September 2019 by Colby Lesniak
their staff is very informative and ready to help. It is also nice to be able to stop with your dog.
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June 2019 by Heather O.
Home Depot is notoriously sexist and treats women customers as if they are second class citizens that don't exist. But today at the Rochester, MN store my daughter and I were treated worse than in any other locations we have shopped previously. The help in the store treated us as if we were invisible. In the hardware department a male clerk walked a male customer directly in front of us and stopped to shop the same fixture we were already at, they blocked our access to the tools we wanted to buy, no apology, no kindness, they pushed us out of the way.In the plumbing department an older male clerk stocking the shelf didnt care that he nearly knocked me over with a box. No one would acknowledge us even though we had items in our arms and were clearly looking to find something additional. But male customers they plotz and fall over themselves to get to.Ladies, don't give your money to Home Depot who is still acting like its 1954 and we don't exist or matter when it comes to the bottom line!
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June 2019 by Chrissy Brown-Breu
This Home Depot is amazing!!! The employees treat everyone with respect! (Grandma) Mary in the Garden center is great.... the General Manager John is wonderful and Cory, the everything guy is great too! Thank you for all you do!!!!
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May 2019 by Rene N.
Please consider before ordering applicances from Home Depot....as I wish I hadn't. New appliance order Feb 9....delivery set for mid-March. Appliances show up and the frig is damaged. That day find out that we won't be able to get our new frig until today, May 3....okay we will live with that and will work with our frig in the garage for over a month. Well today comes...and just find out that our frig will not be delivered today....now they are saying next Friday, May 10. We had to call them....they set the delivery date of today!!! And we have to call them to find out when they are coming today. Took off work to be here for delivery!!! Very frustrated!!! You do the math.....over three months for new appliances. Wish I would've given my business to someone else....hope everyone can learn from our mistake!
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January 2019 by Todd M.
Thought this trip was going to be a horrible experience. I was on a time crunch and They did not have what I needed in the specific measurements. I was not sure what to do, then We found Chris B. In hardware. He went above and beyond the call of duty, Because of the situation I was in and time was running out. Chris custom cut and assembled what We desperately needed done without hesitation, knowing I did not have my tools with me. Amazing! I would not hesitate to return to this Home Depot location and would recommend them to anyone.
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December 2018 by Amanda S.
I like this place, a lot of plants. Every thing is organized, easy to find the things you want, in the summer so many deals of the trees for your garden. I always come here to buy trees