Jackson Hewitt Tax Service is a reliable tax preparation provider that has received mixed reviews from its customers. While some customers have had positive experiences with knowledgeable and friendly tax preparers, others have encountered issues with unprofessional and disorganized staff. The business is praised for its efficient service, with one customer reporting being in and out in around 40 minutes. Customers also appreciate the explanations provided by the tax preparers and the fair pricing. However, one customer had a negative experience with a new and unprofessional preparer who gave wrong information and never finished the taxes, leading to a frustrating month-long ordeal. Fortunately, the customer was eventually able to resolve the issue with the help of a manager who went the extra mile to correct the errors and complete the taxes correctly. This positive outcome has led the customer to express their intention to return to the business and request the same manager next year. Overall, Jackson Hewitt Tax Service appears to offer a mixed bag of experiences, with the quality of service varying depending on the individual tax preparer. Customers who receive knowledgeable and attentive service seem to be satisfied, while those who encounter unprofessional staff may face challenges.
It was good. I had to come back the next day to finish but that was okay. The young man was very kind and polite. He explained things well.
April 2023
My tax preparer (Princess Madison) was available when I arrived. She explained the process, showed me the results and answered the questions I had. She was friendly, courteous and obviously knew her stuff. I thought the price was fair. I was in and out in about 40 minutes.
March 2023
My tax Pro was my Wife. I enjoyed seeing her do her thing and be happy while doing it. From what I can tell JH will be a job she will stick with ensuring JH a reliable returning customer. Thanks Stephine and my wife
