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December 2023 by John Poidevant
A perfect blend of professional, leisurely, and knowledgeable. Tom was great and getting the delivery set up was super easy. Thanks guys!
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December 2023 by Daddio Rock
Fast, friendly service. Lots of quality equipment in the store. Defintely worth the time. Could use some music, but that's just me.
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May 2023 by Rene Utianski
Tom was extremely knowledgeable and helpful!
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January 2023 by Darla Henrichs
Very helpful young lady. She was from my home town ?. She answered all of my questions and stayed a " bit" after closing to let me look at the equipment and ask the questions. Thank you!!!!
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December 2022 by Adam Boyer
Elizabeth was extremely helpful! Answered questions perfectly and honestly. Wonderful to talk to and made the experience very easy!
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December 2022 by Sarah Phillips
Tom was great to work with and gave me all the details to make an informed decision. I didn't feel pressured that he was making a sale which was extremly nice.
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December 2022 by John D Cameron
Excellent service
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November 2022 by Shawna J.
Clean store with helpful staff
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October 2022 by Glenn Johnson
Easy purchase. Good experience. Knowledgeable salesperson.
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October 2022 by Chris Grove
Tom at the Rochester, MN store was VERY helpful. He made our experience feel very personalized and didn't treat us as "just another customer".Great shopping experience!
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February 2022 by Lynn Katie
It’s 4:50 and it’s closed. Says it’s open until 6?
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August 2021 by Elissa Elliott
I was having problems with a Matrix A50 elliptical I bought from this location in April, but Nate and Tom handled the issue with great aplomb and got everything resolved for me. Pretty speedily, I might add. REALLY appreciate it!
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August 2021 by Cole Steven
I just want to thanks/commend Nate at Johnson for an amazing job. We purchased a treadmill from Maple Grove and had nothing but trouble with it. After getting on contact with corporate and then Nate, he was an absolute pleasure to work with. Surprisingly he was an advocate for the customer in our issue, making sure the company treated us fairly. He helped resolve the issue fairly and helped us decide on a new treadmill and was very knowledgeable.
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August 2021 by Chris “Big Red” Wellnitz
great people helping me with a treadmill
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February 2021 by Barb Fritsche
Friendly staff. It's a chain. We bought a Horizon 7 elliptical Nov 30 to use when the snow and cold weather hit. It was delivered and assembled (for $249) by December 10. Starting “clunking” and were told what to do to resolve it. Latter part of January it quit working properly and were told the brake was on. Went into the store January 29 and told Horizon would call us. No call after a week. We called Horizon. Got a message after waiting 10 minutes-”service no longer available” and call ended. March 1st is the first appointment to get it fixed. Doubt we’ll need it then. We can return it for $250 restocking fee and will not be reimbursed for the $249 delivery/assembly. $500 and no product after it quits within 2 months!
