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August 2023 by Don S.
We have purchased all appliances there for the kitchen in our rental and a little over a year ago we purchased a fridge for our home, the ice maker quit working so we stopped in to ask how to get it repaired, we purchased an extended warranty and cannot find the paperwork.. long story short they delete their computer records every 6 months so now we have an expensive fridge that doesn't make ice anymore, I will never walk into that store again, very disappointed!!!! Also the sales people are very clueless, management needs to step up and hire competent people, according to their reviews, Rochester Lowe's is going down hill!!
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June 2023 by Jon Z.
I had a fence installed from Lowe's they didn't backfill properly with cement and I had to add brackets to keep fence from popping apart didn't know about them not putting cement in the hole till now my contract clearly states backfill with cement price to fix is higher then original installation they won't do anything there customer service is non existent
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March 2023 by Stephanie D.
Just purchased a new stove here today, very smooth transaction, can't wait til it comes in. They have a good selection to choose from.
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June 2022 by Lori C.
Worst shopping experience ever. Lost shipment then took forever to get a refund.Returns to the store are a joke, at best. We will never shop there again. I on